5 Steps to Professional Presence: How to Project Confidence, Competence, and Credibility at Work

by Bixler, Susan

• ISBN13: 9781580624428
• ISBN10: 1580624421
• Edition: 2nd
• Format: Paperback
• Copyright: 2000-12-01
• Publisher: Adams Media Corp

Summary

You don't get a second chance to make a good first impression, especially in today's hypercompetitive business world. That's why it's critical to project an image of confidence, ability, and integrity to everyone you deal with.In 5 Steps to Professional Presence, image consultants Susan Bixler and Lisa Scherrer Dugan show readers how to create a successful "professional presence" by paying attention to key areas such as: -- Virtual presence -- using high-tech communication tools like e-mail, video conferencing, and voice mail to project a winning image-- Nonverbal communication -- building rapport with colleagues and clients by developing strong nonverbal skills-- Social situations -- projecting a comfortable, professional image at business meals, conferences, and sales meetingsWith specific advice on how to develop a topnotch professional image, along with scores of examples from specific business situations, this book is a great resource for readers who feel the need to make abetter impression at work.

Table of Contents

Acknowledgments	ix
Introduction	xi
What Is Your PPQ (Professional Presence Quotient)?	xiii
Step One Recognize the Inherent Power of Your Professional Presence	1	(52)
Make First Impressions Lasting Impressions	3	(14)
Developing the Art of Self-Promotion	17	(20)
Contemporary Business Behavior	37	(16)
Step Two Establish Effective Nonverbal Communication	53	(38)
The Language of Presence, Posture, Handshakes, and Eye Contact	55	(16)
Using Space, Territory, and Mirroring and Matching to Make a Connection	71	(10)
Taking Charge Through Nonverbal Communication	81	(10)
Step Three Create Your Virtual Presence	91	(34)
Electronic Etiquette: Using Both High Tech and High Touch	93	(8)
Phone Presence: Office, Cell, Conference, and Voice Mail	101	(14)
The Use and Abuse of E-Mail: How to Get the Best from It	115	(10)
Step Four Understand Business Etiquette	125	(70)
Effective Meeting Management	127	(16)
Dangling Conversations: Gossip, Grapevine, and Jokes	143	(14)
The Pitfalls, Limitations, and Realities of an Office Romance	157	(12)
Damage Control: Managing Critical Circumstances and Sticky Situations	169	(12)
Business Travel: Navigating Etiquette on the Road	181	(14)
Step Five Develop Social Savvy	195	(52)
Planning the Business Meal: Gracious, Sophisticated Manners	197	(14)
Participating in Business Events: Parties, Corporate Outings, and Gift Giving	211	(26)
Including Your Spouse or Partner: An Asset or a Liability?	237	(10)
Conclusion and Action Plan	247	(6)
Index	253