Note: Supplemental materials are not guaranteed with Rental or Used book purchases.
Purchase Benefits
What is included with this book?
Selling as a Profession | |
The Life, Times, and Career of the Professional Salesperson | |
Ethics First...Then Customer Relationships | |
Preparation For Relationship Selling | |
The Psychology of Selling: Why People Buy | |
Communication for Relationship Building: It's Not All Talk | |
Sales Knowledge: Customers, Products, Technologies | |
The Relationship Selling Process | |
Prospecting: The Lifeblood of Selling | |
Planning the Sales Call Is a Must! | |
Carefully Select Which Sales Presentation Method to Use | |
Begin Your Presentation Strategically | |
Elements of a Great Sales Presentation | |
Welcome Your Prospects Objections | |
Closing Begins the Relationship | |
Service and Follow-Up for Customer Retention | |
Time and Territory Management: Key to Success | |
Time, Territory, and Self-Management: Keys to Success | |
Sales Call Role Plays | |
Personal Selling Experiential Exercises | |
Selling Globally | |
Answers to Crossword Puzzles Glossary of Selling Terms Notes Photo Credits and Acknowledgments | |
Table of Contents provided by Publisher. All Rights Reserved. |
The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
The Used, Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.