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A valuable tool for any health care leader dedicated to improving the quality of care and enhancing patient satisfaction. Combining theory and discussion with a practical 'action plan' format, Sherman challenges the reader to think about solutions, not just ideas. --Irwin Press, president, Press, Ganey Associates, Inc. Whether you're a CEO, a caregiver, or simply someone who cares about the results of service initiatives, you'll find plenty of great ideas in this book. --Mark C. Clement, president and CEO, Holy Cross Hospital, Winner, 1994 AHA Great Comebacks Award, 1996 International Enterprise Award for Customer Satisfaction, 1998 Global Best Practices Award for Customer Service Total Customer Satisfaction reports on the breakthrough methods used by awarding winning hospitals and health care organizations to achieve top-rated national status in customer satisfaction. Learn from top experts in the field of how to create and implement total customer satisfaction tactical plan that will boost customer satisfaction ratings in your health care organization.
Keith Johnson is Professor of Linguistics at the University of California, Berkeley. He is also the author of Quantitative Methods in Linguistics, and the 6th edition of Peter Ladefoged's A Course in Phonetics.
Table of Contents
|Basic Acoustics and Acoustic Filters||p. 7|
|The Sensation of Sound||p. 7|
|The Propagation of Sound||p. 8|
|Types of Sounds||p. 11|
|Simple periodic waves||p. 11|
|Complex periodic waves||p. 12|
|Aperiodic waves||p. 17|
|Acoustic Filters||p. 19|
|Recommended Reading||p. 22|
|The Acoustic Theory of Speech Production: Deriving Schwa||p. 25|
|Voicing Quanta||p. 28|
|Vocal Tract Filtering||p. 30|
|Pendulums, Standing Waves, and Vowel Formants||p. 32|
|Discovering Nodes and Antinodes in an Acoustic Tube||p. 45|
|Recommended Reading||p. 47|
|Digital Signal Processing||p. 49|
|Continuous versus Discrete Signals||p. 49|
|Analog-to-Digital Conversion||p. 50|
|Signal Analysis Methods||p. 59|
|RMS amplitude||p. 59|
|Fast Fourier transform (FFT)||p. 60|
|Auto-correlation pitch tracking||p. 64|
|Digital filters||p. 68|
|Linear predictive coding (LPC)||p. 71|
|Spectra and spectrograms||p. 77|
|Recommended Reading||p. 79|
|Basic Audition||p. 82|
|Anatomy of the Peripheral Auditory System||p. 82|
|The Auditory Sensation of Loudness||p. 83|
|Frequency Response of the Auditory System||p. 88|
|Saturation and Masking||p. 90|
|Auditory Representations||p. 93|
|Recommended Reading||p. 97|
|Speech Perception||p. 100|
|Auditory Ability Shapes Speech Perception||p. 101|
|Phonetic Knowledge Shapes Speech Perception||p. 104|
|Categorical perception||p. 104|
|Phonetic coherence||p. 109|
|Linguistic Knowledge Shapes Speech Perception||p. 112|
|Perceptual Similarity||p. 115|
|Maps from distances||p. 116|
|The perceptual map of fricatives||p. 119|
|Recommended Reading||p. 124|
|Speech Analysis||p. 129|
|Tube Models of Vowel Production||p. 131|
|Perturbation Theory||p. 137|
|"Preferred" Vowels - Quantal Theory and Adaptive Dispersion||p. 141|
|Vowel Formants and the Acoustic Vowel Space||p. 142|
|Auditory and Acoustic Representations of Vowels||p. 144|
|Cross-linguistic Vowel Perception||p. 146|
|Recommended Reading||p. 149|
|Place of Articulation in Fricatives||p. 157|
|Quantal Theory and Fricatives||p. 159|
|Fricative Auditory Spectra||p. 162|
|Dimensions of Fricative Perception||p. 165|
|Recommended Reading||p. 166|
|Stops and Affricates||p. 169|
|Source Functions For Stops and Affricates||p. 170|
|Phonation types||p. 170|
|Sound sources in stops and affricates||p. 172|
|Vocal Tract Filter Functions in Stops||p. 176|
|Auditory Properties of Stops||p. 180|
|Stop Perception in Different Vowel Contexts||p. 182|
|Recommended Reading||p. 183|
|Nasals and Laterals||p. 185|
|Nasal Stops||p. 187|
|Nasal Consonant Perception||p. 202|
|Recommended Reading||p. 204|
|Answers to Selected Short-answer Questions||p. 212|
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