More New and Used
from Private Sellers
Only two copies
in stock at this price.
In Stock Usually Ships in 24 Hours.
Starting at $19.56
Questions About This Book?
Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the edition with a publication date of 12/8/2009.
What is included with this book?
- The Used copy of this book is not guaranteed to include any supplemental materials. Typically, only the book itself is included.
- The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
This textbook addresses all of the specialty areas in criminal justice management, devoting equal time to the unique requirements of each manager in the different branches of the criminal justice system. In addition, this book looks at management within this dynamic environment and discusses theories and concepts that promote managing an open, responsive system. The authors interweave criminal justice examples into management approaches using the service quality lens. This approach demonstrates that by understanding and designing customer wants and needs in the service delivery there will be significant improvements in criminal justice effectiveness.Features include:" Chapter summaries, chapter review questions, and suggested readings at the ends of each chapter" Instructor's Resources CD that includes chapter summaries, sample test questions, notes for case study exercises, and PowerPoint presentations" Study site with end of chapter Web exercises, quizzes, e-flashcards, and Sage journal articles.
Table of Contents
|Introduction to Managing and Administering a Criminal Justice Organization|
|Open and Closed Systems|
|Service Quality Approach|
|Power, Conflict, and Ethical Issues|
|Corrections - Prisons, Jails, Detention Centers|
|Courts and Juvenile Justice|
|Probation and Parole|
|Measuring Organizational Effectiveness in Service Quality|
|Table of Contents provided by Ingram. All Rights Reserved.|