9780131245105

Administrative Office Management

by
  • ISBN13:

    9780131245105

  • ISBN10:

    0131245104

  • Edition: 8th
  • Format: Paperback
  • Copyright: 2004-05-24
  • Publisher: Pearson

Note: Supplemental materials are not guaranteed with Rental or Used book purchases.

Purchase Benefits

  • Free Shipping On Orders Over $35!
    Your order must be $35 or more to qualify for free economy shipping. Bulk sales, PO's, Marketplace items, eBooks and apparel do not qualify for this offer.
  • Get Rewarded for Ordering Your Textbooks! Enroll Now
List Price: $173.40 Save up to $86.70
  • Rent Book $86.70
    Add to Cart Free Shipping

    TERM
    PRICE
    DUE

Supplemental Materials

What is included with this book?

  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Used and Rental copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

This technologically up-to-date book provides readers with a comprehensive introduction to office management, focusing on what office managers actually do on the job. The author¿s signature easy-to-read style is coupled with a presentation that systematically explores the full range of office management topicsoffice environment, employees, systems, and functions.Current coverage includes technological advances and their impact on office administration and managemente.g. the Internet, desk-top computers tablet PCs, DVD technology, handheld data-entry devices, USB pen drives, e-printing, Voice Over Internet Protocol, digitizing media, storage application service providers, and Six Sigma and computer misuse. Other discussions feature employee comfort trends, new techniques for forecasting employee needs, increased diversity in the workplace, benchmarking, virtual reality training, job characteristics, theory of motivation, workplace violence, new techniques of job analysis, job evaluations, small groups, new developments in heating/air-condition systems, and dealing with environmental mold.For office managers and supervisors.

Table of Contents

Preface xxiii
Part One Principles of Administrative Office Management
The Managerial Process
1(18)
Emerging Thrust
2(1)
The Administrative Office Management Function
3(1)
Objectives
4(1)
A Career in Administrative Office Management
4(2)
The Administrative Office Manager
6(6)
Responsibilities
6(1)
Challenges
6(2)
Qualifications
8(1)
Professionalism
9(1)
Educational Background
10(1)
Profile
10(1)
Roles and Skills
10(2)
The Evolution of Management Theory
12(4)
Scientific Management Movement
13(1)
Administrative Movement
13(1)
Human Relations Movement
14(1)
Modern Movement
14(2)
Implications for the Administrative Office Manager
16(3)
The Organizing Process
19(19)
Organizational Principles
20(5)
Definition of Objectives
20(1)
Span of Control
21(1)
Interrelated Functions
21(1)
Chain of Command
22(1)
Unity of Command
22(1)
Authority and Responsibility
23(1)
Work Assignment
24(1)
Employee Empowerment
24(1)
Organizational Structures
25(7)
Line Structure
25(1)
Line and Staff Structure
25(1)
Functional Structure
26(3)
Product Structure
29(1)
Committee Structure
29(2)
Matrix Structure
31(1)
Centralization versus Decentralization
32(2)
Factors that Determine the Feasibility of Centralization
32(2)
Advantages of Centralization
34(1)
Disadvantages of Centralization
34(1)
Organization Chart
34(1)
Informal Organization
35(1)
Implications for the Administrative Office Manager
36(2)
The Communication Process
38(22)
Elements of the Communication Process
39(1)
The Flow of Communication
40(4)
Downward Communication
40(2)
Upward Communication
42(1)
Horizontal Communication
43(1)
Small-Group Communication
44(2)
Reasons People Belong to Small Groups
45(1)
Advantages and Disadvantages of Small Groups
46(1)
Large-Group Communication
46(1)
Nonverbal Communication
46(5)
Impact of Nonverbal Cues on the Communication Process
46(1)
Elements of Nonverbal Communication
47(4)
Barriers to Effective Communication
51(1)
Development of Listening Skills
52(2)
Elements of the Listening Process
52(1)
Suggestions for Improving Listening
53(1)
Application of the Communication Process
54(4)
The Decision-Making Process
54(1)
Conflict Resolution
55(2)
Implementation of Change
57(1)
Implications for the Administrative Office Manager
58(2)
Part Two Management of the Office Environment
Office Layout
60(24)
The Preliminary Planning Stage
63(8)
Tasks
64(1)
Work Flow
64(1)
Organization Chart
65(1)
Projection of Employees Needed in the Future
65(1)
Communication Network
65(1)
Departmental Organization
66(1)
Private and General Offices
67(1)
Space Requirements
67(1)
Specialized Areas
67(3)
Safety Considerations
70(1)
Barrier-free Construction
70(1)
Expansion
71(1)
Environmental Conditions
71(1)
Equipment and Furniture
71(1)
Costing of Office Space
71(2)
The Open Office Concept
73(4)
Modular Workstation Approach
74(1)
Cluster Workstation Approach
75(1)
Landscape Approach
75(2)
Principles of Effective Layout
77(1)
Preparing the Layout
78(2)
Templates
78(1)
Cutouts
78(1)
Plastic Models
79(1)
Magnetic Board
79(1)
Computer-Aided Design
80(1)
Implications for the Administrative Office Manager
80(4)
Office Environment
84(25)
The Impact of the Office Environment on Employees
86(1)
The Healthy Office Environment
86(3)
Lighting
89(5)
Characteristics of Lighting Systems
89(1)
Types of Lighting Systems
90(1)
Task/Ambient Lighting
91(1)
Kinds of Lighting
92(1)
Automatic Light Control Systems
93(1)
Lighting Maintenance
94(1)
Lighting and Video Display Terminals
94(1)
Color
94(4)
Color Considerations
95(1)
Guiding Principles
96(1)
Floor Coverings
96(1)
Wall Coverings
97(1)
Color of Furniture
97(1)
Noise Control
98(2)
Control of Office Noise
98(2)
Control of Noise in Offices Using Open Space Planning
100(1)
Conditioning the Air
100(3)
Temperature of Air
102(1)
Humidity Level of Air
102(1)
Circulation of Air
102(1)
Cleanliness of Air
102(1)
Music
103(1)
Conservation of Energy in Offices
104(2)
The Energy Conservation Program
104(1)
Techniques for Conserving Energy
104(2)
Office Security
106(1)
Implications for the Administrative Office Manager
106(3)
Office Equipment and Furniture
109(20)
Office Equipment
110(10)
Planning Considerations
110(4)
Use of Comparative Analysis Form
114(1)
Obtaining Office Equipment
114(4)
Equipment Maintenance Considerations
118(1)
Replacement Considerations
119(1)
Inventory Control Considerations
120(1)
Office Furniture
120(6)
New Developments in Office Furniture
122(4)
Use of Safety and Performance Standards
126(1)
Implications for the Administrative Office Manager
126(3)
Selecting Office Employees
129(35)
Sources of Potential Office Employees
132(6)
Internal Sources
132(1)
External Sources
133(5)
Outsourcing
138(1)
Hiring People with Disabilities
138(2)
The Selection Process
140(7)
Employee Requisition Blank
140(1)
Job Description and Job Specification
140(1)
Screening Interview
141(1)
Application Blank
141(2)
Biographical Information Blank
143(1)
Employee Testing
143(1)
Background and Reference Investigation
144(1)
Selection Interview
145(1)
Medical Exam
145(1)
Payroll Change Notice
145(1)
Employee File
145(2)
Testing Programs
147(3)
Test Reliability and Validity
147(1)
Legal Considerations
148(1)
Types of Testing
149(1)
The Interviewing Process
150(5)
Types of Interviews
150(4)
Interviewing Mistakes
154(1)
Affirmative Action Program
155(2)
Federal Legislation
157(3)
Civil Rights Act of 1964
157(1)
Age Discrimination in Employment Act of 1967
157(1)
Equal Employment Opportunity Act of 1972
158(1)
Executive Orders
158(1)
Vocational Rehabilitation Act of 1973
158(1)
Vietnam Era Veterans' Readjustment Assistance Act of 1974
159(1)
Pregnancy Discrimination Act of 1978
159(1)
Americans with Disabilities Act of 1990
159(1)
Civil Rights Act of 1991
159(1)
Making the Decision
160(1)
Single-Predictor Approach
160(1)
Multiple-Predictor Approach
160(1)
Monitoring Selection Process
161(1)
Implications for the Administrative Office Manager
161(3)
Part Three Management of Office Employees
Developing Office Employees
164(21)
Orientation
165(2)
Orientation Kit
166(1)
Training
167(4)
Development of Training Programs
168(3)
Principles of Learning
171(1)
Learning by Doing
171(1)
Motivation
172(1)
Knowledge of Results
172(1)
Individual Differences
172(1)
Organization of Learning Experiences
172(1)
Distributed Learning
172(1)
Whole versus Part Learning
172(1)
Transfer of Learning
173(1)
Learning Curve
173(1)
Training Techniques
173(7)
Information Distribution Techniques
174(2)
Simulation Techniques
176(2)
On-the-job Techniques
178(2)
Special-Purpose Training
180(1)
Legal Considerations in Training
181(1)
Counseling
182(1)
Implications for the Administrative Office Manager
182(3)
Supervising Office Employees
185(28)
Leadership Role
186(3)
Behavioral Theories
186(2)
Situational Theory
188(1)
Functions of Supervision
189(2)
Planning
189(1)
Organizing
190(1)
Staffing
190(1)
Directing
190(1)
Controlling
191(1)
Characteristics of Effective Supervisors
191(4)
Getting Others to Cooperate
191(1)
Listening to Others
192(1)
Delegating Tasks
193(1)
Understanding Subordinates
194(1)
Treating Others Equitably
195(1)
Building Teams
195(1)
Special Skills of Supervisors
195(3)
Conceptual, Human, and Technical Skills
195(1)
Teaching Skills
196(1)
Coaching Skills
196(1)
Counseling Skills
196(1)
Communication Skills
197(1)
Supervisory Training
198(1)
Supervisory Responsibilities
198(5)
Career Goal Planning
198(1)
Ethical Behavior
199(1)
Tardiness
199(1)
Absenteeism
200(1)
Alcoholism and Drug Abuse
201(1)
Stress and Burnout
202(1)
Sexual Harassment
202(1)
Multicultural Issues
203(1)
Disciplining Employees
203(2)
Terminating Employees
205(2)
Workplace Violence
207(1)
Working with a Union
208(2)
Duration of Agreement
208(1)
Union Security
208(1)
Management Prerogatives
209(1)
Wages and Hours
209(1)
Promotion, Layoff, and Recall
210(1)
Discipline of Members
210(1)
Grievances
210(1)
Strike Clauses
210(1)
Implications for the Administrative Office Manager
210(3)
Motivating Office Employees
213(21)
Basic Human Traits
214(2)
Ability
214(1)
Aptitude
215(1)
Perceptions
215(1)
Self-concept
215(1)
Values
215(1)
Interests
215(1)
Emotions
215(1)
Needs
215(1)
Personality
216(1)
Motivational Process
216(1)
Theories of Motivation
217(9)
Hierarchy of Needs Theory
217(3)
Motivation-Hygiene Theory
220(2)
Needs Theory
222(2)
Equity Theory
224(1)
Expectancy Theory
225(1)
Reinforcement Theory
225(1)
Job Characteristics Theory
226(1)
Goal Setting
226(1)
Attitude of Management
227(1)
Changing Employee Values
227(1)
Employee Motivation Techniques and Strategies
228(1)
Do's and Don'ts of Motivation
229(1)
Handling Employee Frustration
230(1)
Manifestation of Frustration
230(1)
Implications for the Administrative Office Manager
231(3)
Appraising Performance of Office Employees
234(22)
Uses of Performance Appraisal
235(1)
Characteristics of Performance Appraisal Programs
236(1)
Establishment of Performance Standards
236(1)
Methods of Performance Appraisal
237(11)
Graphic Rating Scale Appraisal
237(3)
Paired Comparison Appraisal
240(1)
Checklist Appraisal
241(1)
Simple Ranking Appraisal
241(1)
Forced Choice Appraisal
242(1)
Critical Incidents Appraisal
242(1)
Peer Rating Appraisal
243(1)
Group Rating Appraisal
243(1)
Self-Appraisal
243(1)
Narrative Appraisal
244(1)
Field Staff Review Appraisal
244(1)
Results-Oriented Appraisal
244(1)
Behaviorally Anchored Rating Scales Appraisal
245(1)
Mixed Standard Scales Appraisal
246(1)
Computerized Appraisal
247(1)
Rating Errors
248(1)
Halo-Horns Effect
248(1)
Influence of Recent Performance
249(1)
Bias
249(1)
Central Tendency
249(1)
Extreme Ratings
249(1)
Analysis of Appraisals
249(1)
Appraisers of Performance
250(1)
Appraisal Interviews
251(1)
Employee Promotion
252(1)
Implications for the Administrative Office Manager
253(3)
Analyzing Jobs of Office Employees
256(18)
The Nature of Job Analysis
257(1)
Uses of Job Analysis
257(1)
Job Analysis Program
257(7)
Questionnaire Method
259(3)
Interview Method
262(1)
Observation Method
263(1)
Daily Log Method
264(1)
Combination of Methods
264(1)
Describing the Job
264(7)
Job Description
265(4)
Job Specification
269(2)
Uses of Job Descriptions and Job Specifications
271(1)
Implications for the Administrative Office Manager
271(3)
Evaluating Jobs of Office Employees
274(15)
Job Evaluation Methods
275(11)
Ranking
275(1)
Job Grading
276(2)
Factor Comparison
278(4)
Point Evaluation
282(3)
Computer-aided Job Evaluation
285(1)
Adopting a Job Evaluation Method
286(1)
Job Evaluation Committee
286(1)
Implications for the Administrative Office Manager
286(3)
Administering Salaries of Office Employees
289(28)
Salary Administration Program
290(3)
Goals of Salary Administration Program
290(1)
Policies and Procedures of Salary Administration Program
291(1)
Responsibility for Salary Administration Program
292(1)
Determining Salary Structure
293(6)
Factors Affecting Salary Structure
293(2)
Developing a Wage Curve
295(4)
Incentive Pay
299(2)
Types of Incentive Pay Plans
299(2)
Performance-based Pay
301(1)
Trends in Salary Administration
301(1)
Legally Required Benefits
302(1)
Social Security
302(1)
Workers' Compensation
303(1)
Unemployment Compensation
303(1)
Disability Insurance
303(1)
Fringe Benefits
303(7)
Paid Holidays
303(1)
Paid Vacations
304(1)
Sick Leave
304(1)
Paid Personal Days
304(1)
Educational Assistance
305(1)
Life Insurance Programs
305(1)
Health Care Insurance
305(1)
Disability Insurance
305(1)
Health Maintenance Organizations
305(1)
Preferred Provider Organizations
306(1)
Medical and Fitness Facilities
306(1)
Maternity Leave
306(1)
Employee Assistance Programs
307(1)
Pension Plans
307(1)
Profit Sharing
308(1)
Child-Care Services
308(1)
Car Pools
308(1)
Cafeteria Services
308(1)
Company Discounts
308(1)
Wellness Programs
309(1)
Eldercare
309(1)
Reimbursement Account Programs
309(1)
Time-off Bank
309(1)
Federal Legislation
310(3)
Fair Labor Standards Act
310(1)
Equal Pay Act
310(1)
Civil Rights Act
311(1)
Walsh-Healey Act
311(1)
Davis-Bacon Act
311(1)
Pregnancy Discrimination Act
311(1)
Pension Reform Act
311(1)
Age Discrimination in Employment Act
312(1)
Economic Recovery Tax Act
312(1)
Deficit Reduction Act
312(1)
Consolidated Omnibus Budget Reconciliation Act
313(1)
Family and Medical Leave Act of 1993
313(1)
Health Insurance Portability and Accountability Act (HIPAA) of 1996
313(1)
Implications for the Administrative Office Manager
313(4)
Measuring Output of Office Employees
317(18)
Nature of Work Measurement
318(1)
Objectives of Work Measurement
318(1)
Advantages
319(1)
Characteristics of Measurable Office Activities
319(1)
Work Measurement Program
319(2)
Work Measurement Techniques
321(8)
Production Records
322(1)
Work Sampling
323(2)
Time Study
325(2)
Micromotion Study
327(1)
Predetermined Standard Time Data
328(1)
Performance Leveling
329(2)
Work Standards
331(1)
Advantages of Work Standards
331(1)
Types of Standards
331(1)
Implications for the Administrative Office Manager
332(3)
Improving Productivity of Office Employees
335(24)
The Productivity Dilemma
336(1)
The Productivity Improvement Program
337(6)
Characteristics of Successful Programs
337(2)
Steps in Developing a Productivity Improvement Program
339(3)
Measuring Office Productivity
342(1)
Productivity Improvement Techniques
343(13)
Job Design
343(2)
Flextime
345(2)
Job Sharing
347(1)
Management by Objectives
347(2)
Job Security
349(1)
Employee Participation
349(1)
Quality Circles
349(1)
Quality of Work Life
350(1)
Employee Assistance Programs
351(1)
Communication
351(1)
Burnout Reduction
351(1)
Incentives
352(1)
Mental and Emotional Stress Reduction
352(1)
Team Building
353(1)
Problem Solving
354(1)
Time Management
355(1)
Alternative Workweek
355(1)
Total Quality Management
356(1)
Implications for the Administrative Office Manager
356(3)
Part Four Management of Office Systems
Systems Analysis
359(23)
The Systems and Procedures Concept
360(4)
Definitions
361(1)
Objectives
361(1)
Advantages and Disadvantages
361(1)
Characteristics of Systems
362(1)
Elements of Systems
362(2)
New Developments in Systems and Procedures Design
364(1)
The Systems and Procedures Staff
365(1)
Designing or Modifying Systems
366(1)
Systems and Procedures Tools
367(12)
Workload Chart
367(2)
Flow Process Chart
369(3)
Office Layout Chart
372(1)
Right-and Left-Hand Chart
372(1)
Operator-Machine Process Chart
372(4)
Horizontal Flow Process Chart
376(1)
EDP Block Diagram
377(2)
Implications for the Administrative Office Manager
379(3)
Computer Technology
382(35)
Computer Generations
383(2)
Classifications of Computers
385(5)
Classification by Category
386(1)
Classification by Size
386(4)
Components of Computer Systems
390(16)
Input
391(10)
Storage
401(2)
Arithmetic/Logic Unit
403(1)
Control Unit
404(1)
Output
404(2)
Computer Instructions
406(3)
Distributed Data Processing
409(2)
Managing Computer Problems
411(2)
Computer Power Problems
411(1)
Computer Viruses
412(1)
Computer Misuse
413(1)
Data Warehousing
413(1)
Utility Computing
414(1)
Implications for the Administrative Office Manager
414(3)
Telecommunications Technology
417(33)
The Nature of Telecommunications
418(10)
Communication Channels
418(3)
Transmission Modes
421(1)
Networks
422(4)
Transmission Speeds
426(2)
Duplexing
428(1)
Modems
428(1)
Telephone Platforms
428(12)
Types of Telephone Platforms
429(1)
LAN Telephone Systems
429(2)
Grade of Service
431(1)
Telephone Features and Options
432(1)
Unified Messaging
433(1)
Other Devices Using Telephone Lines
433(5)
Call Processing
438(1)
Telephone Interconnect Equipment and Services
439(1)
Intraorganizational Communication Devices
440(1)
Telewriter
440(1)
Intrafax
440(1)
Closed-Circuit Television
440(1)
Paging Systems
440(1)
Management of Telecommunications Services
441(1)
Controlling Telecommunications Costs
441(1)
Telecommuting and Telecommunications
442(1)
The Internet
443(5)
History of the Internet
444(1)
Internet Characteristics
444(1)
Internet Services
445(3)
Implications for the Administrative Office Manager
448(2)
Applications Software
450(24)
A Historical Perspective
451(1)
Types of Applications Software
452(1)
Sources of Applications Software
453(2)
Use of Integrated Applications Software Programs
455(1)
Common Applications Software Used in the Office
456(1)
Word Processing Software Programs
456(4)
The Beginning of the Revolution
457(1)
Steps in the Word Processing Cycle
458(2)
Spreadsheet Software Programs
460(3)
Functions of Spreadsheets
461(1)
Features of Spreadsheet Software Programs
462(1)
Database Software Programs
463(3)
Database Software Program Characteristics
463(1)
Features of Database Software Programs
464(2)
Presentation Software Programs
466(2)
Output Options
466(1)
Creating Output Using Presentation Software
466(2)
Desktop Publishing Software Programs
468(1)
Preparing Camera-Ready Copy
468(1)
Features of Desktop Publishing Software
469(1)
Scheduling Software Programs
469(2)
Implications for the Administrative Office Manager
471(3)
Records Management and Micrographics
474(33)
The Records Cycle
476(1)
Organizing a Records Management Program
477(19)
Objectives of the Records Management Program
477(1)
Policies of the Records Management Program
477(1)
Organization of the Program
478(1)
Filing Systems
479(2)
Personnel
481(1)
Records Retention
482(2)
Storage and Retrieval of Records
484(8)
Records Retention
492(1)
Disposition of Records
493(2)
Evaluating the Records Management Program
495(1)
The Records Management Manual
496(1)
Document Management Systems
497(1)
Imaging Systems
497(8)
Scanned Images
499(1)
Micrographics
499(5)
Electronic Images
504(1)
Implications for the Administrative Office Manager
505(2)
Part Five Management of Office Functions
Forms Design and Control
507(20)
Forms Control Program
508(4)
Step 1: Cataloging Forms
508(1)
Step 2: Classifying Forms
509(1)
Step 3: Analyzing Forms
510(1)
Step 4: Eliminating Forms
510(1)
Step 5: Consolidating Forms
510(1)
Step 6: Developing Design Guidelines
511(1)
Step 7: Developing Forms
511(1)
Step 8: Printing Forms
512(1)
Step 9: Maintaining Perpetual Supply Inventory
512(1)
Types of Office Forms
512(5)
Continuous Forms
512(2)
Unit-Set Forms
514(1)
Carbonless Forms
514(1)
MICR Forms
515(1)
OCR Forms
515(1)
Mark-Sense Forms
515(1)
Electronic Forms
515(2)
Forms Design
517(6)
Design Elements
518(4)
Forms Design Software
522(1)
Forms Design Illustrated
523(1)
Professional Forms Services
523(2)
Implications for the Administrative Office Manager
525(2)
Office Reprographics and Mail Services
527(24)
Organization of the Reprographics Center
528(4)
Determining Needs
528(1)
Centralized Control
528(1)
Personnel
529(1)
Layout
529(1)
Policies and Procedures
530(1)
Maintenance of Equipment
531(1)
Standards
531(1)
Cost Control
532(1)
Equipment
532(1)
The Copying Process
532(6)
Copying Equipment Requiring Sensitized Paper
532(2)
Copying Equipment Using Plain Paper
534(3)
Monitoring Copier Usage
537(1)
The Printing Process
538(1)
Offset Process
538(1)
Spirit Process
538(1)
Stencil Duplication
538(1)
Copy Printer
539(1)
The Imprinting Process
539(1)
Signature Machines
539(1)
Impression Stamps
539(1)
Numbering Devices
539(1)
Auxiliary Equipment
540(1)
Automatic Collators
540(1)
Binders
540(1)
Desktop Publishing
540(1)
Folding Equipment
541(1)
Mechanical Devices for Transporting Internal Correspondence
541(1)
Pneumatic Tubes
541(1)
Conveyor Systems
541(1)
Electric Mail Carts
541(1)
The Mailroom
542(7)
Mailroom Personnel
543(1)
Mailroom Layout
544(1)
Mailroom Equipment
545(2)
Conserving Mailing Costs
547(1)
Courier Services
548(1)
Online Mailing Services
548(1)
Related Services
548(1)
Implications for the Administrative Office Manager
549(2)
Quality and Quantity Control
551(18)
The Process of Control
552(1)
Objectives of Control
553(1)
Advantages of Control
553(1)
Elements of Control
553(1)
Factors to Control
553(1)
Identification of Anticipated Results
553(1)
Measurement Devices
554(1)
Application of Corrective Measures
554(1)
Quality Control
554(6)
Quality Control Techniques
555(3)
Total Quality Management (TQM)
558(1)
Six Sigma
559(1)
Quantity Control
560(3)
Controlling Fluctuations
561(1)
Short-Interval Scheduling
561(2)
Work Scheduling
563(4)
Work Scheduling Devices
564(3)
Implications for the Administrative Office Manager
567(2)
Budgetary and Cost Control
569(16)
Budgeting
570(5)
Purposes of Budgeting
570(1)
Advantages of Budgeting
570(1)
Limitations of Budgeting
570(1)
Prerequisites for Successful Budgeting
570(1)
Budget Preparation
571(4)
Zero-Based Budgeting
575(1)
Budgetary Control
576(2)
Cost Control
578(4)
Techniques for Controlling Office Operating Costs
579(1)
Taking Corrective Action
580(1)
Controlling Office Costs
581(1)
Implications for the Administrative Office Manager
582(3)
Index 585

Excerpts

As with earlier editions of this text, my goal at the outset of the revision process was to create a technologically current product its users would find informative, highly readable, pedagogically sound, and technically accurate. I believe I have succeeded in this regard. Because the area of administrative office management has a heavy technological foundation, change often occurs at a mind-boggling rate. Nevertheless, during the production process, content updates to reflect these new developments occurred during this revision until the last possible moment. Often accompanying advancements in technology are changes in processes and procedures. This revision has also captured these kinds of changes. From a technological standpoint, two developments--the desktop computer and the Internet--have had a profound impact on administrative office management. During the early development of these two phenomena, very few individuals likely predicted with a high degree of accuracy the nature of the impact they would have on administrative office management. Nonetheless, one prediction is crystal clear: Change will continue, often at a blazing rate. Much of it will be technologically driven, requiring adaptation of processes and procedures. Pedagogical Devices A number of pedagogical devices, some of which are new and others which are retained from earlier editions, are found in this text. Among the devices found in each chapter are the following: Chapter Aim: Gives the learner the expected outcome following his or her studying the content of the chapter. Chapter Outline: Provides the learner with a list of headings and subheadings in each chapter. Chapter Terms: Identifies the list of key terms found in the chapter. Marginal Definitions: Gives a brief definition of the key terms found in the chapter near where they are first used. Implications for the Administrative Office Manager: Provides a brief discussion of the how the chapter''s content impacts the job of the administrative office manager. Review Questions: Includes a list of questions based on the content found in the chapter. Discussion Questions: Offers a brief scenario that allows students to become engaged in a discussion of how they would handle a situation relevant to the chapter''s topic. Student Projects and Activities: Provides several "enrichment" projects and activities, based on the content of the chapter. One of the three in each chapter involves the use of the Internet. Minicase: Provides a description of a situation, followed by one or more questions based on the situation. The minicase found in each chapter can be used in a variety of ways, including for class discussion or to provide the basis for a written analysis. Case: Provides a description of a situation, followed by one or more questions that the learner will answer, based on his/her background knowledge obtained from reading the chapter. The case found in each chapter can also be used in a variety of ways, including use for class discussion or use to provide the basis for a written analysis. Other pedagogical features include the following: Highly readable writing style. Figures that add understanding to chapter material. Photos that add value to chapter content. In addition to these pedagogical devices/features, this product is accompanied by a student''s Web site. For each chapter, the Web site contains the following features: Chapter overview, multiple-choice and true-false questions that are electronically graded, an Internet search feature, and most of the textual content found on the PowerPoint slides. Students are able to supply the missing content when viewing the instructor''s PowerPoint slides. Instructor Aids A number of instructor aids accompany this text, including the following: Instructor''s Manual (hard copy) accompanied by the Instructor''s CD. The Instructor''s Manual contains answers to review questions, responses to discussion questions, and solutions to the minicase and case found at the end of each of the 25 chapters. In addition, it contains time schedules, sample course objectives, sample teaching procedures, and information about supplementary teaching material. The Instructor''s CD, on the other hand, contains PowerPoint slides, the testbank (in both Word and Word Perfect formats), and lecture notes for each chapter. The advantage of maintaining these features in electronic format is that instructors are able to modify content to meet their individual needs. For instructors who wish to supplement the lecture notes found on the CD with their own lecture notes, this material can be easily added. The same holds true for modifying the PowerPoint slides, enabling them to parallel modified lecture material. Organizational Structure This text contains five basic units, with several chapters included in each unit. Among the chapters are the following: Unit I: Principles of Administrative Office Management.This unit includes chapters dealing with the following topics: the managerial process, the organizing process, and the communication process. Unit II: Management of the Office Environment.This unit includes chapters dealing with office layout, office environment, and office equipment and furniture. Unit III: Management of Office Employees.The chapters found in this unit include the following: selecting office employees, developing office employees, supervising office employees, motivating, performance appraisal, job analysis, job evaluation, salary administration, work measurement, and productivity. Unit IV: Management of Office Systems.Included in this unit are the following chapters: systems analysis, computer technology, telecommunications technology, applications software, and records management and micrographics. Unit V: Management of Office Functions.This unit includes chapters on forms design and control, office reprographics and mail services, quality and quantity control, and budgetary and cost control. Content Additions A number of new topics have been included in this edition. Among them are the following: small groups, new developments in heating/air condition systems, dealing with environmental mold, employee comfort trends, new techniques for forecasting employee needs, increased diversity in the work place, benchmarking, virtual reality training, job characteristics theory of motivation, workplace violence, new techniques of job analysis and job evaluation, O*Net, Health Insurance Portability and Accountability Act of 1996, and broadbanding. Other new topics include data warehousing, utility computing, grid computing, servers, tablet PCs, electronic transfer, DVD technology, handheld data-entry devices, USB pen drives, e-printing, computer misuse, Voice Over Internet Protocol, unified messaging, digitizing media, storage application service providers, and Six Sigma.

Rewards Program

Write a Review