9780538731041

The Administrative Professional Technology & Procedures

by ; ;
  • ISBN13:

    9780538731041

  • ISBN10:

    0538731044

  • Edition: 14th
  • Format: Spiral Bound
  • Copyright: 7/13/2010
  • Publisher: South-Western Educational Pub
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Summary

The Administrative Professional, Technology and Procedures, 14e, maintains its objective of preparing users for the constant technological changes in today's workplace environment. Written with a strong applications approach, users will attain the knowledge and skills necessary to succeed on the job. Covering topics such as communication, human relations, time management, and self-management, what sets this book apart from other office professional handbooks, is its primary focus on administrative personnel.

The new 14E focuses on preparing students for employment in an increasingly dynamic, digital, and global environment. Increased emphasis is given to helping students understand employers' expectations, build confidence, and develop into strong, competent employees and leaders. Administrative Professional 14e, has a brand new look, a great deal of new content, an abundance of practical applications, and a new website with new tools, activities and videos to engage students right from the start.

Table of Contents

The Workplace and You
Entering the Workforce
Becoming a Professional
Managing and Organizing Yourself
The Workplace Environment
Working Ethically
Understanding the Workplace Team
Developing Customer Focus
Communication--The Key to SUCCESS
Communication Skills
Developing Presentation Skills
Handling Telecommunications
Planning Meetings and Events
Records Management, Travel, and Finances
Managing Records
Handling Mail and Retaining Records
Coordinating Business Travel
Understanding Financial Responsibilities
Career Success
Seeking Employment
Leading with Confidence
Reference Guide
Glossary
Table of Contents provided by Publisher. All Rights Reserved.

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Great book May 7, 2011
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This textbook maintains its objective of preparing users for the constant technological changes in today's workplace environment. Written with a strong applications approach, users will attain the knowledge and skills necessary to succeed on the job. The lessons are very thought-provoking and helped me in different areas of my life. This textbook is easy to follow and straight to the point.
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The Administrative Professional Technology & Procedures: 5 out of 5 stars based on 1 user reviews.

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