The Administrative Professional Technology & Proceduresby Fulton-Calkins, Patsy; Rankin, Dianne; Shumack, Kellie A.
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The Administrative Professional, Technology and Procedures, 14e, maintains its objective of preparing users for the constant technological changes in today's workplace environment. Written with a strong applications approach, users will attain the knowledge and skills necessary to succeed on the job. Covering topics such as communication, human relations, time management, and self-management, what sets this book apart from other office professional handbooks, is its primary focus on administrative personnel.
The new 14E focuses on preparing students for employment in an increasingly dynamic, digital, and global environment. Increased emphasis is given to helping students understand employers' expectations, build confidence, and develop into strong, competent employees and leaders. Administrative Professional 14e, has a brand new look, a great deal of new content, an abundance of practical applications, and a new website with new tools, activities and videos to engage students right from the start.
Table of Contents
|The Workplace and You|
|Entering the Workforce|
|Becoming a Professional|
|Managing and Organizing Yourself|
|The Workplace Environment|
|Understanding the Workplace Team|
|Developing Customer Focus|
|Communication--The Key to SUCCESS|
|Developing Presentation Skills|
|Planning Meetings and Events|
|Records Management, Travel, and Finances|
|Handling Mail and Retaining Records|
|Coordinating Business Travel|
|Understanding Financial Responsibilities|
|Leading with Confidence|
|Table of Contents provided by Publisher. All Rights Reserved.|