9780814420010

AMA Business Boot Camp : Management and Leadership Fundamentals That Will See You Successfully Through Your Career

by
  • ISBN13:

    9780814420010

  • ISBN10:

    081442001X

  • Format: Hardcover
  • Copyright: 12/5/2012
  • Publisher: Amacom Books

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Supplemental Materials

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  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any access cards, study guides, lab manuals, CDs, etc.
  • The Rental and eBook copies of this book are not guaranteed to include any supplemental materials. Typically, only the book itself is included. This is true even if the title states it includes any access cards, study guides, lab manuals, CDs, etc.

Summary

Professionals today, whether they are new or seasoned, need a solid foundation of essential skills in order to keep pace with the speed of change. The American Management Association, the preeminent provider of business education worldwide, trains the majority of the Fortune 500 companies in competitive business skills. Now, for the first time, AMA has assembled the most critical, must-have skills for managers and leaders in one handy volume. AMA Business Boot Camp paves the way for readers to: Motivate, increase morale, and enhance productivity Manage organizational change Improve their ability to communicate and influence others Screen, evaluate, and select corporate strategies Conduct effective performance reviews Protect themselves against the pitfalls of intra-organizational politics And much more Covering everything from management and leadership to project management and strategy, this one-of-kind reference serves as a crash course in the fundamentals required for lasting success.

Table of Contents

Acknowledgmentsp. ix
Prefacep. xi
A Guide to Using This Bookp. xiii
Essential Management Skillsp. 1
Basic Managementp. 3
The Roles of Managerp. 3
Creating the Right Environmentp. 6
The Nature of Decision Makingp. 7
Characteristics of a Healthy Workplacep. 7
Effective Communication: Honing the Key Skillp. 8
The Content of Business Communicationp. 9
Communication Processp. 10
Questioning Stylesp. 12
Elements of Communicationp. 14
Purposeful Communication-The Skill in Servicep. 17
Using Communication to Manage Upp. 17
Communicating Organizational Goalsp. 18
Running Effective Meetingsp. 18
Performance Managementp. 25
The Process of Managingp. 25
Tools of Managingp. 31
Fundamentals of Motivationp. 32
Herzberg's Modelp. 33
Countering Workplace Dissatisfactionp. 36
Uncovering Employees' Motivatorsp. 39
Delegation for Growth and Developmentp. 40
Two-Way Benefits of Delegatingp. 40
The Process of Delegatingp. 42
When to Delegate-and When Not Top. 44
Coaching to Boost Performancep. 45
Occasions for Coachingp. 46
The Process of Coachingp. 47
The Mechanics of Coachingp. 47
Managing Staff Changesp. 53
Dealing with Changep. 53
Reasons for Hiringp. 55
Right Fitp. 55
Fluctuating Economyp. 57
Variable Skill Levelsp. 59
Loyalty and Commitmentp. 59
Outsourcingp. 60
Personnel Expectationsp. 61
The Hiring Process-Recruitingp. 64
The Hiring Process-Interviewingp. 72
General Competencyp. 74
Job-Specific Competencyp. 76
Interview Formatp. 85
Active Listeningp. 87
Selection Guidelinesp. 88
Managing Projectsp. 91
The Triple Constraintsp. 92
The Project Teamp. 94
Project Flowp. 94
Differentiating Operations from Projectsp. 96
Initiating a Projectp. 97
Planning a Projectp. 109
Executing a Projectp. 123
Completing a Projectp. 130
Moderate Complexity Projectp. 132
High-Risk Projectp. 133
Action Itemsp. 137
Senior Management Skillsp. 139
Strategic Thinkingp. 141
Why Managers Need to Think Strategicallyp. 141
A Strategic Frame of Referencep. 143
Elements of the Strategic Frame of Referencep. 145
Understanding the Operational Missionp. 149
The Anatomy of a Strategic Visionp. 153
Understanding Customer Sensitivitiesp. 153
Creating a Strategic Advantagep. 155
Making the Vision a Realityp. 159
Leadershipp. 163
Leadership Self-Assessmentp. 164
Behavior of a Leaderp. 167
Measures of Successp. 174
Leveraging Your Leadership Stylep. 176
Leadership Imagep. 181
Building Power and Influencep. 184
Your Power Potentialp. 185
Your Power Profilep. 187
Group Leadership Qualitiesp. 188
Influencep. 190
Enlightened Office Politicsp. 192
Motivating Difficult Peoplep. 202
The Stallerp. 202
The Emotional Hotheadp. 202
The Complainerp. 202
The Backstabberp. 203
Ms. or Mr. Perfectp. 203
Action Itemsp. 208
Self-Assessment of Comfort Level with Delegationp. 211
Coaching Planning Worksheetp. 213
Project Management Planning Templatep. 215
Glossaryp. 219
Indexp. 223
Table of Contents provided by Ingram. All Rights Reserved.

Excerpts

<html><head></head><body><p style="margin-top: 0">Preface </p><p style="margin-top: 0"></p><p style="margin-top: 0">For the past ninety years, the American Management Association has been devoted to the development of managers and leaders throughout their careers. During that time, literally millions of managers and leaders around the world have benefited from AMA’s carefully developed seminars, workshops, and books produced by the outstanding faculty and authors who come together to form the backbone of AMA’s ability to help people grow in their professional skills. </p><p style="margin-top: 0">AMA currently teaches over 160 different seminar topics, covering much of the management landscape. We provide hundreds of webinars, webcasts, podcasts, newsletters, and of course books, which add to the richness of the information available to help managers develop their skills and become more effective. We customize hundreds of individual pro-grams for companies around the world, which ties our insight, experience, and content directly to their business circumstances and helps the entire enterprise move toward a more efficient, effective performance. </p><p style="margin-top: 0">This is an important time in the evolution of the business community in the U. S. and around the world. Economic challenges brought about by the financial collapse in 2008 have caused a great deal of disruption that will have a lasting effect for many years to come. </p><p style="margin-top: 0">Now, more than ever, we need to relearn and revisit the basics and finetune our skills. We face circumstances that require virtually flawless execution, and we hope you will look to AMA and all of its resources as the perfect place to help you revitalize your own skills and those of your organization. </p><p style="margin-top: 0">It is my hope that this book will be an introduction to the principles of effective, efficient management and leadership for some of the people we don’t yet touch and that the collective skills they begin to develop through the exposure to these ideas will help them and their organizations. It is our intention to help people become more effective in contributing to the economic engine, which is so essential to our society, prosperity, and security. </p><p style="margin-top: 0">For many people, this may be their first exposure to the principles included in this book. For others, it will serve as a comprehensive checklist of the many tasks we must master and execute in the process of becoming successful managers and leaders. </p><p style="margin-top: 0">In any case, I hope people will refer back to these pages frequently, as it has been my experience that we all need to be consciously mindful of the many principles of leading and managing people and processes we use on a daily basis in order to be effective. To paraphrase Peter Drucker, management is neither an art nor a science, but rather a practice. </p><p style="margin-top: 0">As with all of our work at AMA, it is my hope that this book will be a helpful tool in the development and refinement of your career. </p><p style="margin-top: 0"></p><p style="margin-top: 0">Edward T. Reilly </p><p style="margin-top: 0">President and CEO </p><p style="margin-top: 0">American Management Association </p><p style="margin-top: 0">' </p><p style="margin-top: 0">Excerpted from AMA BUSINESS BOOT CAMP, Edited by Edward T. Reilly. Copyright © 2013 by American Management Association. Published by AMACOM Books, a division of American Management Association, New York, NY. Used with permission. All rights reserved. http://www.amacombooks.org. </p><p style="margin-top: 0"></p></body></html>

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