Analytics at Work

by Davenport, Thomas H.

• ISBN13: 9781422177693
• ISBN10: 1422177696
• Format: Hardcover
• Copyright: 2010-02-08
• Publisher: Harvard Business School Pr

Summary

As a follow-up to the successful Competing on Analytics, authors Tom Davenport, Jeanne Harris, and Robert Morison provide practical frameworks and tools for all companies that want to use analytics. Regardless of a company's strategy, and whether or not analytics are a company's primary source of competitive differentiation, this book will help managers assess their organization's analytical capabilities, provide the tools to build these capabilities and put analytics to work, and answer questions such as:

Author Biography

Tom Davenport is a chaired professor at Babson and an Accenture Fellow, has a well-established reputation on the business implications of technology, and has authored, co-authored, or edited 12 books - 8 with Harvard Business Press. Jeanne Harris has worked with analytics, decision support, and business intelligence at Accenture for over 23 years, and headed the consulting practice in that area for the firm for several years. She is now Executive Research Fellow and Director of Research for the Accenture Institute for High Performance Business. Bob Morison leads research for nGenera (formerly the Concours Group), is co-author of Workforce Crisis, and has co-directed the Business Analytics Concours research program for the past two years.

Table of Contents

Preface	p. vii
Acknowledgments	p. ix
What It Means to Put Analytics to Work	p. 1
The Analytical DELTA
Data: The Prerequisite for Everything Analytical	p. 23
Enterprise: Integrating Across Organizational Silos	p. 45
Leadership: The Deciding DELTA Factor	p. 57
Targets: Picking Your Spots for Analytics	p. 73
Analysts: Managing Scarce and Valuable Talent	p. 91
Staying Analytical
Embed Analytics m Business Processes	p. 121
Build an Analytical Culture	p. 137
Review Your Business Comprehensively	p. 149
Meeting Challenges Along the Way	p. 161
Toward More Analytical Decisions and Better Results	p. 175
Appendix: The DELTA Transitions	p. 185
Notes	p. 189
Index	p. 197
About the Authors	p. 213
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