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9780874255300

The Art of Helping in the 21st Century

by
  • ISBN13:

    9780874255300

  • ISBN10:

    0874255309

  • Edition: 8th
  • Format: Paperback
  • Copyright: 1999-12-01
  • Publisher: HUMAN RESOURCEDEVELOPMENT PRESS
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Table of Contents

About the Author vii
Dedication ix
Prologue xi
Acknowledgements xv
I. INTRODUCTION 1(24)
The Evolution of Helping Models
5(20)
The Changing Human Condition
7(3)
Changing Approaches in Helping
10(4)
Human Resource Development
14(5)
The Evolution of the Helping Model
19(4)
Summary
23(2)
II. THE HELPING PROCESS 25(26)
The Helpee's Contribution---Intrapersonal Processing
29(8)
Involvement in Processing
31(1)
Exploring Human Experiences
32(1)
Understanding Human Goals
33(1)
Acting upon Programs
34(1)
Feedbacking Information
35(1)
Summary
36(1)
The Helper's Contribution---Interpersonal Processing
37(14)
Attending to Facilitate Involvement
39(2)
Responding to Facilitate Exploring
41(2)
Personalizing to Facilitate Understanding
43(2)
Initiating to Facilitate Acting
45(2)
Facilitating Feedback
47(2)
Summary
49(2)
III. HELPING SKILLS 51(172)
Attending---Involving the Helpee
55(40)
Preparing for Attending
60(4)
Attending Personally
64(7)
Observing
71(8)
Listening
79(8)
Summary
87(8)
Responding---Facilitating Exploring
95(36)
Responding to Content
100(4)
Responding to Feeling
104(13)
Responding to Meaning
117(7)
Summary
124(7)
Personalizing---Facilitating Understanding
131(50)
Interchangeable Base
137(2)
Personalizing Meaning
139(6)
Personalizing Problems
145(6)
Personalizing HRD Problems
151(5)
Personalizing Goals
156(6)
Personalizing HRD Goals
162(4)
Personalizing Decision Making
166(7)
Summary
173(8)
Initiating---Facilitating Acting
181(42)
Defining Goals
186(4)
Developing Programs
190(5)
Developing Schedules
195(4)
Developing Reinforcements
199(4)
Preparing to Implement Steps
203(4)
Planning Check Steps
207(4)
Summary
211(12)
IV. SUMMARY 223(28)
Recycling the Helping Process
227(24)
Recycling Attending
236(1)
Recycling Responding
237(1)
Recycling Personalizing
238(1)
Recycling Initiating
239(1)
Summary
240(11)
EPILOGUE 251(4)
APPENDICES 255(50)
A. Feeling Word List
257(2)
B. HCD Levels of Functioning
259(2)
C. The Carkhuff Helping Model
261(30)
D. References
291(14)
Index 305

Supplemental Materials

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