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"This book provides an overview of information management and information technology (IM/IT). It describes how information systems can support high-quality patient care and improve management decisions in healthcare organizations. Each chapter features learning objectives, Web resources, and discussion questions. It also includes a glossary that clarifies technical terms."--BOOK JACKET.
Table of Contents
|Preface and Acknowledgments||p. xiii|
|Aligning IM/IT and Organizational Strategy|
|Connecting the Strategic Dots: Does IM/IT Matter?||p. 3|
|Learning Objectives||p. 3|
|Healthcare Information Technology: The Future Is Now||p. 3|
|The Current Healthcare Environment||p. 4|
|Future Healthcare Systems||p. 10|
|Historical Overview of Information Systems||p. 14|
|Healthcare Information Priorities Today||p. 17|
|Categories of Information Systems||p. 20|
|Web Resources||p. 22|
|Discussion Questions||p. 23|
|Leadership: The Case of the Healthcare Organization CIO||p. 27|
|Learning Objectives||p. 27|
|Organizing for Healthcare Information Management||p. 28|
|Evolving Role of the Senior IM/IT Executive||p. 42|
|Web Resources||p. 48|
|Discussion Questions||p. 49|
|IM/IT Governance and Decision Rights||p. 53|
|Learning Objectives||p. 53|
|Background of IM/IT Governance and Strategic Planning||p. 54|
|Purpose of Strategic Governance and IM/IT Planning||p. 55|
|Organization of the Planning Effort||p. 62|
|Importance of Systems Integration: What||p. 75|
|Importance of Systems Integration: Why||p. 86|
|Web Resources||p. 90|
|Discussion Questions||p. 91|
|The IM/IT Portfolio Management Office||p. 95|
|Learning Objectives||p. 95|
|What Is an IT Portfolio Management Office?||p. 96|
|Why Is a PMO Essential?||p. 98|
|Project Management||p. 101|
|Program Management||p. 104|
|Portfolio Management||p. 104|
|The PMO||p. 108|
|Web Resources||p. 111|
|Discussion Questions||p. 111|
|External Environment and Government Policy||p. 113|
|Learning Objectives||p. 113|
|Government's Role in Healthcare IM/IT||p. 114|
|Health Insurance Portability and Accountability Act||p. 118|
|Healthcare IM/IT Leadership Roles||p. 124|
|Web Resources||p. 128|
|Discussion Questions||p. 129|
|Blocking and Tackling|
|IM/IT Architecture and Infrastructure||p. 135|
|Learning Objectives||p. 135|
|Computer Hardware||p. 136|
|Computer Software||p. 141|
|Networking and Telecommunications||p. 146|
|Network Components||p. 152|
|Network Topologies||p. 155|
|Electronic Data Interchange||p. 159|
|Wireless Communication||p. 159|
|Communicating via the Internet||p. 161|
|Web Resources||p. 165|
|Discussion Questions||p. 165|
|IM/IT Service Management||p. 169|
|Learning Objectives||p. 169|
|Why IM/IT Service Management Matters||p. 170|
|The Information Technology Infrastructure Library||p. 174|
|IM/IT Service Support||p. 176|
|IM/IT Service Delivery||p. 186|
|The Continued Evolution of the ITIL Service Management Practices||p. 193|
|Web Resources||p. 195|
|Discussion Questions||p. 195|
|Achieving Strategic Competitive Advantage|
|Learning Objectives||p. 201|
|Electronic Health Records||p. 202|
|Clinical Information Systems||p. 205|
|Management/Administrative and Financial Systems||p. 211|
|Information Systems for Nonhospital Healthcare Organizations||p. 220|
|Other Information System Applications in Healthcare||p. 222|
|Web Resources||p. 228|
|Discussion Questions||p. 229|
|The Knowledge-Enabled Organization||p. 233|
|Learning Objectives||p. 233|
|Knowledge Management||p. 234|
|Building the Knowledge-Enabled Healthcare Organization||p. 234|
|Knowledge-Enabled Workflows||p. 235|
|Excellence in Data Warehousing, Data Mining, and Analytics||p. 235|
|Web Resources||p. 239|
|Discussion Questions||p. 239|
|IM/IT Value||p. 241|
|Learning Objectives||p. 241|
|Systems Challenges||p. 243|
|Evaluation Problem||p. 244|
|Value Realization||p. 251|
|IM/IT Value Findings||p. 257|
|Web Resources||p. 261|
|Discussion Questions||p. 261|
|Glossary of Technical Terms||p. 265|
|About the Authors||p. 287|
|Table of Contents provided by Ingram. All Rights Reserved.|