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Austin and Boxerman's Information Systems For Healthcare Management



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  • Information Systems for Healthcare Management
    Information Systems for Healthcare Management
  • Information Systems for Healthcare Management
    Information Systems for Healthcare Management


"This book provides an overview of information management and information technology (IM/IT). It describes how information systems can support high-quality patient care and improve management decisions in healthcare organizations. Each chapter features learning objectives, Web resources, and discussion questions. It also includes a glossary that clarifies technical terms."--BOOK JACKET.

Table of Contents

Forewordp. xi
Preface and Acknowledgmentsp. xiii
Aligning IM/IT and Organizational Strategy
Connecting the Strategic Dots: Does IM/IT Matter?p. 3
Learning Objectivesp. 3
Healthcare Information Technology: The Future Is Nowp. 3
The Current Healthcare Environmentp. 4
Future Healthcare Systemsp. 10
Historical Overview of Information Systemsp. 14
Healthcare Information Priorities Todayp. 17
Categories of Information Systemsp. 20
Summaryp. 21
Web Resourcesp. 22
Discussion Questionsp. 23
Leadership: The Case of the Healthcare Organization CIOp. 27
Learning Objectivesp. 27
Organizing for Healthcare Information Managementp. 28
Evolving Role of the Senior IM/IT Executivep. 42
Summaryp. 47
Web Resourcesp. 48
Discussion Questionsp. 49
IM/IT Governance and Decision Rightsp. 53
Learning Objectivesp. 53
Background of IM/IT Governance and Strategic Planningp. 54
Purpose of Strategic Governance and IM/IT Planningp. 55
Organization of the Planning Effortp. 62
Importance of Systems Integration: Whatp. 75
Importance of Systems Integration: Whyp. 86
Summaryp. 89
Web Resourcesp. 90
Discussion Questionsp. 91
The IM/IT Portfolio Management Officep. 95
Learning Objectivesp. 95
What Is an IT Portfolio Management Office?p. 96
Why Is a PMO Essential?p. 98
Project Managementp. 101
Program Managementp. 104
Portfolio Managementp. 104
The PMOp. 108
Summaryp. 110
Web Resourcesp. 111
Discussion Questionsp. 111
External Environment and Government Policyp. 113
Learning Objectivesp. 113
Government's Role in Healthcare IM/ITp. 114
Health Insurance Portability and Accountability Actp. 118
Healthcare IM/IT Leadership Rolesp. 124
Summaryp. 127
Web Resourcesp. 128
Discussion Questionsp. 129
Blocking and Tackling
IM/IT Architecture and Infrastructurep. 135
Learning Objectivesp. 135
Computer Hardwarep. 136
Computer Softwarep. 141
Networking and Telecommunicationsp. 146
Network Componentsp. 152
Network Topologiesp. 155
Electronic Data Interchangep. 159
Wireless Communicationp. 159
Communicating via the Internetp. 161
Summaryp. 164
Web Resourcesp. 165
Discussion Questionsp. 165
IM/IT Service Managementp. 169
Learning Objectivesp. 169
Why IM/IT Service Management Mattersp. 170
The Information Technology Infrastructure Libraryp. 174
IM/IT Service Supportp. 176
IM/IT Service Deliveryp. 186
The Continued Evolution of the ITIL Service Management Practicesp. 193
Summaryp. 194
Web Resourcesp. 195
Discussion Questionsp. 195
Achieving Strategic Competitive Advantage
Applicationsp. 201
Learning Objectivesp. 201
Electronic Health Recordsp. 202
Clinical Information Systemsp. 205
Management/Administrative and Financial Systemsp. 211
Information Systems for Nonhospital Healthcare Organizationsp. 220
Other Information System Applications in Healthcarep. 222
Summaryp. 227
Web Resourcesp. 228
Discussion Questionsp. 229
The Knowledge-Enabled Organizationp. 233
Learning Objectivesp. 233
Knowledge Managementp. 234
Building the Knowledge-Enabled Healthcare Organizationp. 234
Knowledge-Enabled Workflowsp. 235
Excellence in Data Warehousing, Data Mining, and Analyticsp. 235
Summaryp. 238
Web Resourcesp. 239
Discussion Questionsp. 239
IM/IT Valuep. 241
Learning Objectivesp. 241
Systems Challengesp. 243
Evaluation Problemp. 244
Value Realizationp. 251
IM/IT Value Findingsp. 257
Summaryp. 259
Web Resourcesp. 261
Discussion Questionsp. 261
Glossary of Technical Termsp. 265
Indexp. 277
About the Authorsp. 287
Table of Contents provided by Ingram. All Rights Reserved.

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