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Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience

by Ford, Robert C.; Sturman, Michael C.; Heaton, Cherrill P.

ISBN13: 9781439060322

ISBN10: 1439060320

More Details

Edition: 1st

Format: Hardcover

Publisher: Delmar Cengage Learning

Managing Quality Service In Hospitality How Organizations Achieve Excellence In The Guest Experience

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