9780071741644

Becoming a Successful Manager, Second Edition

by ;
  • ISBN13:

    9780071741644

  • ISBN10:

    007174164X

  • Edition: 2nd
  • Format: Paperback
  • Copyright: 5/10/2010
  • Publisher: McGraw-Hill Education
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Supplemental Materials

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Summary

Becoming a Successful Manager offers solid advice and skill-building exercises to help you evolve successfully into your new role as manager. Each chapter provides essential advice and specific steps for cultivating your employees' diverse skills and creating a productive work environment. You'll learn how to: Book jacket.

Author Biography

About the Authors
Jack H. Grossman, Ph.D.
, was a psychologist, management consultant, and professor emeritus at DePaul University's Kellstadt Graduate School of Business.

Gary Grossman is the founder and CEO of Venn Strategy Group, which helps companies measure and manage strategy. He is an international consultant and trainer with expertise in using business intelligence and technology to build an integrated performance management culture. His clients have included several well known companies including Coca-Cola, Epson, and Avery Dennison.

J. Robert Parkinson, Ph.D., serves on the faculty at Northwestern University. He is a consultant, trainer, and coach specializing in effective communications for major corporations, professional associations, and government agencies. He has hosted several radio programs and conducts seminars and personal coaching/counseling sessions in relationship building, management practices, and communication techniques.

Table of Contents

Acknowledgmentsp. v
A Note from the Authorsp. vii
Knowing the Territoryp. 1
What Is a Professional Manager?p. 3
Defining Your Rolep. 15
The Staff Mosaic-Working Togetherp. 23
Understanding Each Person in Your Departmentp. 39
Clarifying What You and Your Employees Have in Commonp. 47
Establishing a Solid Departmental Foundationp. 53
Adopting Positive and Productive Attitudesp. 57
Perpetuating a Problem-Solving Culturep. 69
Listening-Really Listen and You Will Hear More than Wordsp. 87
Mastering the Art of Asking Questionsp. 103
Eliminating Weeds from Your Departmental Gardenp. 117
Giving the Gift of Constructive Criticismp. 127
Building on Your Foundationp. 135
Hiring the Right Peoplep. 139
Conducting Meaningful Performance Reviewsp. 149
Delegating Effectively and Empowering Employees to Take Risksp. 159
Mastering Productive Meetings Is as Easy as PIEp. 171
Resolving Conflictsp. 185
Handling Harassmentp. 195
Moving Forwardp. 203
Appendixp. 207
Indexp. 213
Table of Contents provided by Ingram. All Rights Reserved.

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