Beyond Performance Management

by Hope, Jeremy; Player, Steve

• ISBN13: 9781422141953
• ISBN10: 1422141950
• Format: Hardcover
• Copyright: 2012-02-07
• Publisher: Harvard Business School Pr

Summary

Jeremy Hope and his coauthor, Steve Player, assess some common and allegedly hard-headed tools that firms often use in an attempt to improve performance, everything from mission statements through Six Sigma through high-powered exec compensation. This is a supremely useful book, helping managers and execs navigate the increasingly crowded offerings of how to manage a company and set strategic directions. Should you adopt Six Sigma? What value do performance evaluations really offer? What is lean accounting? Hope and Player offer real analysis and useful solutions.

Table of Contents

Preface	p. ix
Introduction	p. 1
Strategic Planning
Mission Statements	p. 9
Strategic Planning	p. 20
Stretch Goals	p. 31
Balanced Scorecard	p. 39
Dynamic Resource Management	p. 51
Enterprise Risk Management	p. 65
Knowledge Management	p. 75
Benchmarking	p. 87
Sustainability	p. 96
Shareholder and Customer Value
Intangible Assets	p. 105
Economic Value Added	p. 114
Key Value Drivers	p. 123
Revenue Growth Analysis	p. 132
Customer Value Proposition	p. 142
Customer Relationship Management	p. 148
Strategic and Profitable Customers	p. 157
Loyalty Management	p. 165
Lean Cost Management
Total Quality Management	p. 177
Activity-Based Costing	p. 185
Business Process Reengineering	p. 193
Lean Manufacturing	p. 202
Lean Services	p. 213
Six Sigma	p. 221
Target Costing	p. 229
Lean Accounting	p. 237
Shared Services	p. 245
Outsourcing and Offshoring	p. 252
Investment (Portfolio) Management	p. 262
Expense Management	p. 271
Performance Measurement
Enterprise Resource Planning (ERP) Systems	p. 281
Business Intelligence	p. 288
Key Performance Indicators	p. 298
Rolling Forecasts	p. 305
Business Analytics	p. 317
Best-Practice Reporting	p. 323
Open Book Management	p. 330
Performance Evaluation
Performance Appraisals	p. 341
Recognition and Rewards	p. 348
Executive Compensation	p. 356
Profit-Sharing Schemes	p. 366
Notes	p. 373
Acknowledgments	p. 389
About the Authors	p. 391
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