Search  Advanced >>
Welcome Anaheim University Students!

Information Technology and Organizational Transformation

Information Technology and Organizational Transformation,9780750662024
Author(s):
Rivard; Aubert; Patry; Paré; Smith
ISBN13:

9780750662024

ISBN10:
0750662026
Format:
Paperback
Pub. Date:
2/18/2004
Publisher(s):
Elsevier Science & Technology
List Price: $46.95

Buy New Textbook

Usually Ships in 3-4 Business Days
Add Used To Cart
ADD TO CART $44.60

Downloadable eTextbook

Add eTextbook To Cart
ADD TO CART $35.68

Rent Textbook

We're Sorry
Sold Out

Buy Used Textbook

We're Sorry
Sold Out

Marketplace

We're Sorry
Sold Out

Be the first to write a review

Table of Contents

Preface xi
Part I Management in the twenty-first century organization 1(38)
Chapter 1 The puzzle frames
3(36)
The business frame
5(12)
The customer edge
5(2)
The information edge
7(3)
The change edge
10(2)
The competition edge
12(2)
The business network edge
14(1)
The workforce edge
15(2)
The technology frame
17(6)
The connectivity edge
18(1)
The convergence edge
19(2)
The ubiquity edge
21(1)
The software edge
22(1)
The social frame
23(3)
The demographic edge
23(1)
The diversity edge
24(1)
The international edge
25(1)
The individual edge
26(1)
An outline of the organization of the twenty-first century
26(8)
Size
27(1)
Design
28(1)
Function
28(2)
Performance
30(1)
Work
30(2)
Management
32(2)
Conclusion
34(2)
Questions
36(3)
Part II The puzzle pieces 39(98)
Chapter 2 The strategy piece
41(17)
Strategy as positioning
42(9)
Assessing your competition
44(1)
Assessing the threat of entry and substitutes
45(1)
Assessing your business networks
46(3)
Assessing your customers
49(2)
Strategy as capabilities
51(2)
Strategy as governance
53(2)
Strategy: a final word
55(1)
Questions
55(3)
Chapter 3 The structure piece
58(35)
Traditional structural forms
60(3)
A new set of critical success factors
63(6)
Towards boundaryless organizations
69(19)
Conclusion
88(1)
Questions
89(4)
Chapter 4 The information technology piece
93(30)
IT strategy development
94(5)
IT as a support to business strategy
95(1)
IT as a critical driver of business strategy
96(1)
Virtuality vectors affecting strategy
97(2)
IT as a transformational tool
99(6)
Process redesign
100(1)
Improved coordination
100(1)
Improved collaboration
101(1)
Improved information use
102(1)
Improved research and learning
103(2)
IT as a competitive weapon
105(5)
Creating virtual value
105(1)
Leveraging customer relationships
106(1)
Customization of products and services
107(1)
Creating new organizational roles and market structures
108(1)
Leveraging intellectual assets
108(2)
IS organization
110(9)
The technology
110(3)
Strategy execution
113(1)
IS skills
113(3)
IS processes
116(1)
IT architecture
117(2)
IS flexibility
119(1)
Conclusion
119(1)
Questions
120(3)
Chapter 5 The leadership piece
123(14)
Personal attributes of a leader
125(2)
Leadership competencies
127(2)
Leadership functions
129(3)
Leadership In the future
132(1)
Questions
133(4)
Part III Putting the puzzle together 137(90)
Chapter 6 Progressive delivers the unexpected - Progressive Insurance
139(26)
Case description
139(13)
A support to business strategy
139(2)
History
141(3)
How Progressive redefined its business
144(4)
How IT was used to reinvent the business
148(4)
Case analysis
152(8)
The pieces of the puzzle at Progressive
152(8)
Putting the puzzle together
160(3)
Questions
163(2)
Chapter 7 The organization without an organizational chart - Oticon
165(29)
Case description
165(11)
The company
166(2)
Kolind's vision
168(1)
The new head office
169(2)
Room to work freely
171(1)
Information and communication
172(2)
Managing problems
174(1)
A complete success
175(1)
Case analysis
176(11)
The pieces of the puzzle at Oticon
176(11)
Putting the puzzle together
187(3)
Questions
190(1)
The paperless office
191(3)
Chapter 8 The virtual value chain - Li & Fung
194(33)
Case description
194(18)
History
195(2)
Business environment
197(1)
Li & Fung in the third millenium
198(1)
Integrated supply chain management
199(2)
Managing human resources
201(1)
An organization with two strong arms
201(1)
On the sell side
202(2)
On the buy side
204(2)
Technology
206(2)
Is Li & Fung successful?
208(1)
Information management
209(1)
Information and success
210(1)
Information technology and flexibility
211(1)
Geography and information
211(1)
Case analysis
212(8)
The pieces of the puzzle at Li & Fung
212(8)
Putting the puzzle together
220(1)
Conclusion
221(2)
Questions
223(4)
Part IV The management challenges 227(71)
Chapter 9 People management
231(19)
The changing nature of work
233(2)
The changing nature of workers
235(2)
New management and staff skills
237(8)
Work management skills
237(3)
Individual skills
240(2)
Management skills
242(3)
Relationship management
245(2)
Internal relationships
245(1)
External relationships
246(1)
Conclusion
247(1)
Questions
247(3)
Chapter 10 IT management
250(17)
Aligning IT internally and externally
251(5)
Cultural alignment
252(1)
Strategic alignment
253(2)
Business process alignment
255(1)
IT marketplace alignment
255(1)
Creating a flexible IT organization
256(3)
IT skills management
259(3)
IT architecture
262(2)
Questions
264(3)
Chapter 11 Knowledge management
267(16)
Approaches to knowledge management
269(7)
Developing client-centered knowledge management
270(2)
Improving processes with knowledge
272(1)
Developing communities of practice
273(1)
Developing knowledge management processes
274(1)
Developing knowledge products
275(1)
Best practices for successful knowledge management
276(3)
Organizational and cultural best practices
276(2)
Procedural best practices
278(1)
Conclusion
279(1)
Questions
280(3)
Chapter 12 Change management
283(15)
Change in organizations
284(3)
Leading change
287(5)
Envisioning change
287(1)
Driving change forward
288(2)
Implementing change
290(1)
Obtaining results
291(1)
Technology and change
292(1)
Conclusion
293(2)
Questions
295(3)
Appendix: Structuring the IT organization 298(3)
Bibliography 301(16)
Index 317


Please wait while the item is added to your cart...