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Microsoft Help Desk for Microsoft Windows 98,9780735610965
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Microsoft Help Desk for Microsoft Windows 98


Author(s): Nelson, Stephen L.
ISBN10:  0735610967
ISBN13:  9780735610965
Format:  Paperback
Pub. Date:  4/1/2000
Publisher(s): Microsoft Pr

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SummaryTable of Contents
Compiles and extracts Microsoft's key support issues and their solutions for Windows 98, drawn from Microsoft Product Support's Knowledge Base archives
Acknowledgments xli
Introduction xliii
What the Help Desk Does xliii
How to Use the Help Desk xliii
If You Can't Find a Problem or Solution xliii
A Final Important Note xliv
Accessories
1(82)
Backup
4(7)
Destination Folder Changes to Default Folder
4(1)
Driver or Device Error Occurs Using Microsoft Backup
5(1)
Error Message Occurs Backing Up to Removable Media
6(1)
Error or Warning Message Occurs During Backup
6(1)
File Doesn't Restore
7(1)
File Doesn't Restore from Windows 95 Backup
7(1)
Media Is Damaged Error Message
7(1)
Media Not Supported
8(1)
Network Share Files Don't Back Up
9(1)
Registry Doesn't Back Up
9(1)
Removable Media Doesn't Appear on Backup List
9(1)
Shared Network Drive Backup Causes Error Messages
10(1)
Unattended Backup Job Doesn't Complete
11(1)
Communications
11(8)
HyperTerminal Doesn't Answer Incoming Calls
11(2)
HyperTerminal Doesn't Connect to French Minitel
13(1)
HyperTerminal Doesn't Display Characters
13(1)
HyperTerminal Doesn't Install
14(1)
HyperTerminal Reports Invalid Page Fault Error Message
15(1)
Phone Dialer Doesn't Complete Call
15(1)
Phone Dialer Doesn't Disable Call Waiting
16(1)
Telnet Most-Recently-Used List Should Be Cleared
17(2)
Entertainment and Multimedia
19(6)
ActiveMovie Displays Blank Select The Movie Size Box
19(1)
CD Player Doesn't Play Audio CDs Automatically
19(1)
CD Player Doesn't Start Automatically
20(2)
CD Player Settings Don't Transfer
22(1)
CD Player Shortcut Remains in Multimedia Folder
23(1)
DirectX 6.0 Won't Remove
23(1)
Media Player Doesn't Play Compressed .AVI File Correctly
24(1)
File Management Tools
25(26)
Briefcase Doesn't Prompt to Delete Original File
25(1)
Briefcase Doesn't Receive Files Sent to It
25(1)
Briefcase Doesn't Uninstall In Add/Remove Programs
25(1)
Copy Disk Command Causes Fatal Exception
26(1)
Copying Files Displays Error Message
27(2)
Deleting Files Prompts Confirmation
29(1)
Deleting or Renaming Folder Causes Error Message
30(1)
Disk Drives Don't Appear in My Computer or Windows Explorer
31(1)
.DLL Files Do Not Move
32(1)
Explorer Causes Page Fault
32(1)
File Type Won't Register
33(1)
Find Target Command Causes Explorer Errors
34(1)
Hard Disk Icon Appears As CD-ROM Icon
34(1)
Install Command Unavailable for .INF File
35(2)
JPEG and GIF Files Open by Default in Internet Explorer
37(1)
Multimedia Files Don't Preview in Windows Explorer
38(1)
My Documents Displays Error Message
39(1)
Read-Only File Doesn't Copy to Core SMB Server
40(1)
Recycle Bin Emptying Displays Error Message
41(1)
Recycle Bin Properties Reports Incorrect Disk Size
41(1)
Renaming File, Folder, or Shortcut Causes Error Message
42(1)
Send To Command Missing
43(1)
Send To Menu Missing Desktop As Shortcut Command
43(1)
Thumbnail Folder Missing Columns
44(1)
Thumbnail View Causes Explorer Errors
44(1)
Two CD-ROM Drives Display When Only One Exists
45(1)
Windows Explorer Can't See Local Hard Disk
46(1)
Windows Explorer Doesn't Display Contents of Window
46(1)
Windows Explorer Doesn't Display Picture Preview
47(2)
Windows Explorer Doesn't Display Shortcut Menu
49(1)
Windows Explorer Is Empty
49(1)
Windows Explorer Missing Summary Information
50(1)
Windows Explorer Truncates Folder Names
51(1)
Image Programs and Other Accessories
51(13)
Calculator Button Labels Disappear
51(1)
Calculator Decimal/Hexadecimal Converter Gives Unexpected Results
52(1)
Imaging Causes Errors
53(1)
Imaging Displays Wang Image Control Error Message
54(1)
Imaging's Show Annotations Command Unavailable
55(1)
JPEG File Doesn't Save
56(2)
Notepad Causes Memory Error Message
58(1)
Notepad Undo Command Is Unavailable
58(1)
Paint's Brush Tool Leaves Trail of Black Dots
59(1)
Paint Causes Page Fault Error
59(1)
Paint Starts Slow or Doesn't Start
60(1)
Paint Tools Cause Unexpected Results
61(1)
Paint Won't Open PCX Files
62(1)
Quick View Displays Additional Boxes
62(1)
WordPad Doesn't Change Font
62(1)
WordPad Doesn't Correctly Handle Unicode Text Documents
63(1)
Pre-Windows 95 Accessories
64(11)
BOOTDISK.BAT File Displays Error Message
64(1)
COPY Command Loses Attributes of Files Copied from a NetWare Volume
65(1)
EMM386.EXE No Longer Loads
65(1)
File Does Not Open When You Drag the File to a Shortcut
66(1)
File Overwritten When XCOPY32 Command Used
66(1)
MEM Command Reports Multiple Copies of COMMAND.COM
67(1)
MS-DOS Utility Doesn't Work in Windows 98
68(1)
Program Manager Doesn't Display Groups
68(1)
Program Manager Doesn't Function
69(2)
Write Program Not Available
71(1)
XCOPY Causes Invalid Path Error
72(2)
XCOPY Doesn't Copy Folder Attributes
74(1)
WebTV
75(8)
All-In-Wonder Display Driver Displays Blank Screen
75(1)
Channel Cannot Display Error Message
76(1)
Content Is Missing
77(1)
Folders Don't Delete When Program Is Uninstalled
78(1)
Graphics Not Visible on Desktop or in WebTV
79(1)
Network Protocol Is Incorrect
79(1)
Program Guide Is Incomplete
80(1)
WebTV Doesn't Start
81(2)
Application Software
83(96)
Antivirus Software
88(6)
Cheyenne AntiVirus 4.0 Causes Windows to Hang
88(1)
Dr. Solomon's WinGuard Anti-Virus Won't Start Automatically
88(1)
IBM Anti-Virus Produces Error Messages on FAT32 Drives
89(1)
McAfee's VirusScan Causes Fatal Error
89(1)
McAfee WebScanX Does Not Block Access
90(1)
MSDOS.SYS File Size Triggers Virus Warning
90(2)
Norton Antivirus 4.0 Displays Error Message
92(1)
Norton Desktop's Antivirus Program Disabled in Windows Startup
92(1)
Virus Protection Software Causes Errors When You Install Windows
93(1)
DOS Programs
94(9)
Helix Hurricane Causes Errors in Windows
94(2)
Netroom 3.04 Incompatible with Windows 98 Setup
96(1)
No Sound from MS-DOS Programs
96(1)
Program Causes Windows to Hang
97(1)
Program Does Not Run
97(1)
Program Does Not Run Properly
98(1)
Program Does Not Switch from Full Screen
99(1)
Program Returns Error Message on Startup
100(1)
Program Runs Slowly While in the Background
100(1)
SoftRam Version 1.03 Is Not Compatible with Windows
101(2)
Games and Entertainment
103(22)
Alt+Tab Causes Windows to Stop Responding
103(1)
Chessmaster 4000 Causes Display Problems
103(1)
Delphine Software's MotoRacer Program Displays Error Message
104(1)
Hardball III Stops Windows from Responding
105(1)
Heroes of Might and Magic Causes Display Problems
105(1)
Interplay MAX2 Won't Install
106(1)
Jane's US Navy Fighter or Advanced Tactical Fighter Quits Unexpectedly
107(1)
Joystick Stops Responding in Jane's AH-64D Longbow
107(1)
Kyrandia 3 Causes EMS Memory Error
107(1)
Links LS 97 Installer Locks Up
108(1)
Links LS Legends in Sport 1997 Edition Displays Error Message
108(1)
Logical Journey Of The Zoombinis Displays Startup Error Message
109(1)
Magic School Bus Demo Doesn't Run
110(1)
Maxis SimGolf Doesn't Minimize, Maximize, or Close
111(1)
MCS Stereo 1.05 Mixer Controls Are Disabled
111(1)
MechWarrior 2 Doesn't Run Correctly
111(1)
MS-DOS Game Doesn't Play Sounds
112(1)
MS-DOS Game Doesn't Play Sounds Properly
112(1)
NBA Jam Extreme Displays Error Message
113(2)
Nickelodeon Director's Lab Installation Program Crashes
115(1)
PF Magic DOGZ and CATZ Don't Work as Expected
115(1)
Puzzle Collection Reports Error Message
115(1)
Savage: The Ultimate Quest for Survival Exhibits Problems
116(1)
Sierra Power Chess Causes Windows to Hang
116(1)
SimTown Changes Taskbar Icons
117(1)
SoftDVD Program Has Playback Problems
118(1)
Splice 2.0 Crashes
118(1)
The 7th Guest Audio Doesn't Work Properly
119(1)
Tornado Game Causes Insufficient Memory Error
119(2)
Triple Play 98's Autorun Crashes
121(1)
Ultima VI/Wing Commander Doesn't Work Properly
121(1)
Virtual Pool 2 and Where in the USA Is Carmen San Diego? Don't Run with More than 256 Colors
121(1)
Westwood's Lands of Lore Displays Black Screen
122(1)
Where in the World Is Carmen San Diego? Displays Error Message
123(1)
Where in the World Is Carmen San Diego? Game Doesn't Play MIDI Music Files
123(1)
Yukon Trail Graphics Unclear
124(1)
General
125(15)
ADI Mathe Klasse 3+4 Version 2.5 Doesn't Work with Multiple Monitors
125(1)
Avantos ManagePro 3.1 Has Window Problems
126
Corel and MicroStar Programs Cause Problems
125(2)
DirectX Settings Changes Result in Unexpected Behavior
127(1)
General Protection (GP) Fault Error Message When Restarting a Program
128(1)
Grolier Multimedia Encyclopedia Displays Error Messages
128(1)
Installation Fails When .INF File Is on Hard Disk
129(1)
Kurzweil Voice 2 Displays Error Messages
129(1)
Learn To Speak French 4.02 Doesn't Display Correctly
129(1)
Macromedia Director Doesn't Start
130(1)
Microsoft Batch 98 MSBATCH.INF File Installs AT&T WorldNet
130(1)
Microsoft Fortran 5.1 Doesn't Properly Create QuickWin Applications
131(1)
MS-DOS-Based Setup Program Doesn't Work Properly
131(1)
Out Of Memory Error When Starting a Program
132(1)
Program Causes Errors
132(1)
Program Causes Windows to Run Slowly
133(1)
QuickBooks 2.0 Causes General Protection (GP) Fault Errors
134(1)
QuickBooks 2.0 Runs Poorly
135(1)
QuickBooks 3.0 Runs Incorrectly
135(1)
Starting a Program Produces Error Message
135(1)
System Resources Are Low with No Open Programs
136(1)
System Resources Do Not Return to Previous Value
136(1)
Visual Basic 16-Bit Programs Stay on Task List and Cause System Instability
137(1)
Windows 3.1 Program Can't Access Network Resources
137(1)
Window-Eyes Version 2.1 Stops Working
138(1)
Windows Programs Cannot Launch from a DOS Prompt on a LANtastic Network
139(1)
World Watch 4.3 Displays Error Message
139(1)
Graphics, Fonts, and Desktop
140(6)
Adobe Type Manager Causes Fatal Exception
141(1)
Adobe PhotoShop 3.0.4 or Macromedia Director 4 Does Not Run
141(1)
Adobe PhotoShop 4.0 Crashes
142(1)
Allaire HomeSite Displays Error Message
142(1)
Digital Video 1.0 (DVCAP.EXE) Causes Error Message
143(1)
FORTRAN PowerStation Compiles Bad Graphics Programs
143(1)
HiJaak Graphic Suite Causes a Loss of System Resources
143(1)
HP Picture Link Software Causes Errors
144(1)
Picture It! Trial Version Does Not Install
144(1)
QuarkXPress 3.3 or PageMaker 5.0 Network Error Message
144(1)
QuarkXPress 3.3 Out-of-Memory Error
145(1)
Internet and Communications
146(10)
Ascend 97 Franklin Day Planner Does Not Install Properly
146(1)
Compaq Phone Center Jetfighter Upgrade Causes Windows to Hang
146(1)
Crescendo! Internet Explorer Plug-In May Not Work Correctly
147(1)
DirectPC 1.6D Causes Windows to Hang
147(1)
Exchange and Schedule+ Advanced Tools Menus Don't Work
148(1)
FaxWorks 3.0 Call Center Does Not Appear
148(1)
FaxWorks 3 Causes Lost hard Disk Space or System Lockup
149(1)
Hilgraeve HyperACCESS Script Won't Run
149(1)
Lotus cc:Mail Doesn't See New Calling Card Rules
150(1)
Lotus Notes Displays Error Messages
150(1)
Lotus Notes Doesn't Install from a Network
151(1)
Lotus Notes Windows Client 3.2 Doesn't Work Properly
152(1)
Microsoft Mail Is Corrupted
152(1)
Netmeter Causes an Invalid Page Fault
153(1)
Outlook 98 Reports You Have an Earlier Version of MSN
153(1)
Packard Bell Comm Central Program Has Incoming Fax Problem
154(1)
ProComm Plus 4.0 for Windows Stops Responding
154(1)
ProComm Plus Web Browser Displays Error Message
154(1)
Symantec pcANYWHERE Displays Modem Error Message
155(1)
Windows Messaging Reports Error Receiving Fax
155(1)
Utilities
156(20)
Adaptec EZ-SCSI 4.0 and Adaptec Easy-CD Pro 95 Display Error Messages
156(1)
Chameleon 4.0 Utilities Cause System Errors
156(2)
CleanSweep 3.0 Renders Windows 98 Inoperable
158(1)
Colorado Backup Does Not Detect Tape Drive
159(2)
CyberMedia First Aid 97 Causes Illegal Operation Error Message
161(1)
CyberMedia First Aid 97 Displays Error Message
161(1)
CyberMedia First Aid 97 Displays Invalid Page Fault Error
162(1)
CyberMedia Guard Dog Slows Windows 98 Startup
162(1)
Icon Disappear or Icon Ripper Causes Computer to Hang
162(3)
Iomega Ditto Tools 3.0 Displays Error Message
165(1)
Iomega Ditto Tools Folder and Icons Missing
165(1)
Matrox Diagnostic Utility Displays Error Message
166(1)
MicroHelp Compression Plus 4.0 Doesn't Install Properly
166(1)
Norton Backup Doesn't Run Properly
167(1)
Norton Disk Doctor Does Not Run Automatically
168(1)
Norton Disk Doctor 2.0 Doesn't Run After an Improper Shutdown
168(1)
Norton Navigator's Icons Do Not Launch Any Applets
169(1)
Nuts & Bolts Version 1.03 or 1.04 Causes General Protection Fault Error
169(1)
Nuts & Bolts DiskMinder Displays Error Message
170(1)
Nuts & Bolts Registry Wizard Displays Error Message
170(1)
PCTools Shortcuts Are Missing
170(1)
Quarterdeck CleanSweep Displays Error Messages
170(1)
Quarterdeck SpeedyROM Version 1.0 Displays Error Message
171(1)
Quarterdeck QEMM 97 Displays Error Messages
172(1)
Quarterdeck's QEMM Causes Computer to Stop Responding
173(1)
Seagate Backup Exec Displays Error Message After Uninstalling
174(1)
WIN32 SDK Debug Components Don't Work Properly
174(1)
Windrenalin Displays Error Message
175(1)
WinShield 1.0.1 Deletes All Devices in Device Manager
175(1)
XtraDrive Does Not Load Properly
175(1)
Word Processors, Spreadsheets, and Presentation Programs
176(3)
Adobe Persuasion 3.0 Does Not Install
176(1)
Ami Pro 3.01 Tutorial Doesn't Work Right
177(1)
ClarisWorks for Windows 3.0 Doesn't Install Properly
177(1)
Media Blitz 3.0 Doesn't Work Properly
178(1)
Microsoft Office Standard Version 7.0 Error in Data Access
178(1)
Desktop and Start Menu
179(54)
Active Desktop
182(10)
Channel Bar Causes Problems
182(1)
Channel Bar Does Not Display Active Channels
182(2)
Channel Bar Stuck Off Screen
184(1)
Folder Contents Are Unavailable
184(1)
HTML File Missing
185(1)
HTML Wallpaper Causes Problems
186(2)
IBM Aptiva Desktop Customization Doesn't Work Correctly
188(1)
Java Programs Don't Work Offline
188(1)
Offline Web Pages and ActiveX Content Slow to Display
189(1)
Screen Flashes and Wallpaper Changes Colors
190(1)
Visual C++4.2 Installation Disables Desktop
191(1)
Web Tab and Active Desktop Command Are Missing
192(1)
Help
192(2)
Book Icon Displays Incorrectly in Help
192(1)
Invalid Page Fault Error Message When Quitting Help
192(1)
Jump To URL Command Causes Windows to Not Respond
193(1)
Unreadable Text in Windows Help
193(1)
Windows Report Tool Starts Minimized
194(1)
Screen Savers
194(3)
Old Screen Saver Activates Instead of New
194(1)
Password Protection Does Not Work
195(1)
Preview Displays When None Is Selected
196(1)
Screen Saver Does Not Start
196(1)
Wrong Screen Saver Displays
197(1)
Shortcuts
197(9)
Briefcase Icon Appears As a Folder
197(1)
Connect To The Internet Icon Doesn't Delete
197(1)
Desktop Contains Too Many Icons
198(1)
Desktop Icons Disappear or Will Not Move
198(2)
Desktop Icons or Shortcut Menu Are Missing
200(1)
Icon Text Disappears
201(1)
Icons Appear Fuzzy
202(1)
Icons Change Randomly
203(1)
Shortcut Icons Display Arrow in Lower Left Corner
203(1)
Shortcut Key Does Not Function
204(1)
Shortcut Key Does Not Open Program
205(1)
User Profile Settings Are Lost
205(1)
Start Menu
206(9)
ActiveMovie and Media Player Not Present on Start Menu
206(2)
Documents Command Shouldn't Appear on Start Menu
208(1)
Log Off <Username> Command Shouldn't Appear on Start Menu
209(1)
Naleco RADFind 96 Version 1.0a Causes EXPLORER Errors
210(1)
Online Services Folder Setup Programs Don't Work
211(1)
Open and Explore Shortcut Commands Are Unavailable
212(1)
Program Shortcuts Don't Add to Start Menu
213(1)
Right-Dragging Start Menu Items Produces Unexpected Results
213(1)
Run Dialog Box Does Not Allow Extended Characters
214(1)
Run Dialog Box Opens Wrong Folder
214(1)
Shortcut Missing
214(1)
Tweak UI Tool Removes Log Off Command
215(1)
Taskbar
215(6)
Clock Loses Time
215(1)
Date/Time Changes When Restarting Computer or Connecting to Network
216(1)
Options Lost Starting Windows
217(1)
Program Doesn't Appear on Taskbar
217(1)
Shift+Tab Doesn't Go from Icons to Taskbar
218(1)
Start Button Menu Hidden by Office Shortcut Bar
218(1)
System Clock Wrong When Computer Started at Midnight
219(1)
Taskbar Does Not Move
220(1)
Taskbar Not Visible in Windows
220(1)
Windows Update
221(12)
Blank Screen or Error Message Displays During Connection
221(1)
Connection to Site Fails
222(2)
Content Advisor Password Requested
224(1)
NetZIP Causes Download Problems
224(1)
Start Menu Shouldn't Display Windows Update Tool
225(2)
Unknown Error During Installation
227(1)
Web Help or Windows Update Displays Error Message
228(2)
Windows Update Stops at Initializing Product Catalog
230(3)
Disks and Controllers
233(36)
CD-ROMs and DVDs
236(14)
AST Advantage 828 Disables CD-ROM Changer
236(1)
Audio CDs Play Automatically
236(1)
CD-ROM Causes Windows to Not Respond
237(1)
CD-ROM Copies of Programs Don't Work Properly
238(1)
CD-ROM Drive Causes Device, File, or Folder Errors
238(1)
CD-ROM Drive Inaccessible
239(1)
CD-ROM Drive Inaccessible When Windows Doesn't Start
239(1)
CD-ROM Drive Unavailable After Installing Windows
240(1)
CD-ROM Drive Uses Different Letter than Desired
241(1)
Creative or MKE DVD Does Not Allow Write Access
242(1)
Formatting Re-Writable CD-ROM Drive Causes Errors
243(1)
Four CD-ROM Drives Displayed When Only One Is Present
244(1)
HP Re-Writable CD-ROM Causes Windows to Stop Responding
244(1)
Philips or HP CD-R Drives Inaccessible
244(1)
Ricoh CD-RW Drive Causes Error Message
245(1)
Rock Ridge Formatted CD-ROMs Don't Read
245(1)
Sanyo 3-D IDE CD-ROM Cannot Access More than One Disk
245(2)
Sanyo 3CD Multidisk CD-ROM Assigns Three Drive Letters
247(1)
Small Computer System Interface (SCSI) CD-ROM Drive Inaccessible
247(1)
Sony CD-ROM Drive Not Detected During Setup
248(1)
Toshiba DVD Player Displays Error Message
249(1)
Two CD-ROM Drives Displayed When Only One Is Present
249(1)
Disk Controllers and Software
250(6)
Adaptec EZ-SCSI 3.1 Does Not Install Correctly
250(1)
Adaptec EZ-SCSI 4 Causes Invalid Page Fault After Reinstalling
250(1)
FDISK Does Not Show Hard Disk Partitions
251(1)
Gateway 2200 Solo Causes No Fixed Disk Error
251(1)
Hard Disk Controller Doesn't Allow 32-Bit File Access
252(2)
Intel Bus Mastering Drivers Cause Errors
254(1)
Iomega Ditto Dash Doesn't Install
255(1)
MicroHouse EZ-Driver Is Not Compatible with Windows Drivers
255(1)
RAMDrive Does Not Copy File with Long Filename
256(1)
Hard Drives
256(4)
Disk Error Messages
256(1)
DMA Check Box in Device Manager Doesn't Remain Selected
257(2)
Drive Unavailable After Hot Docking
259(1)
Hard Drive Doesn't Format
259(1)
Maximum Partition Size for Drive Larger than 8 GB Is Only 8 GB
259(1)
Performance
260(2)
Bootup Takes a Long Time or Drives Use MS-DOS Compatibility Mode
260(1)
CD-ROM Program Doesn't Perform Well
261(1)
PCI BusLogic SCSI Controller Performs Slowly
262(1)
Removable Disks and Tape Drives
262(7)
Copying Files to Floppy Displays Error Message
262(1)
Copying Floppy Disk Displays Error Messages
262(1)
DISKCOPY Causes Errors When Starting from Run Command Line
263(1)
Drive Letter Changes Don't Remain
264(1)
Folder Doesn't Copy to Floppy Disk
264(1)
Iomega Zip Drive or SyQuest Removable-Media Disk Drive Causes Windows to Stop Responding or Operate Slowly
265(1)
MS-DOS Doesn't Read Floppy Disks
266(1)
Removable Drive Ejection Causes Windows to Not Respond
267(1)
SyQuest EzFlyer 230 Disk Drive Is Not Accessible
268(1)
Internet
269(100)
Connecting and Connections
272(12)
America Online Doesn't Connect or Install
272(1)
America Online Preview Software Displays Error Message
273(1)
AT&T WorldNet Launches Internet Explorer Automatically
273(1)
CompuServe Client Does Not Send E-Mail
274(1)
Connecting to CompuServe Displays Error Message
274(1)
Internet Connection Wizard Doesn't Connect
275(1)
Internet Connection Wizard Encounters Problems
276(2)
Internet Connection Wizard Repeatedly Restarts Computer
278(1)
Internet Connection Wizard Text Illegible
278(1)
Internet Connection Wizard Won't Start
279(1)
ISP Connection Fails After Upgrading from Windows 3.1x
280(1)
MSN Dials but Doesn't Connect
280(1)
MSN Detected When You No Longer Use MSN
281(1)
MSN Doesn't Start
282(1)
No Prompt to Disconnect from Internet
283(1)
Winsock Program Doesn't Work in Windows
283(1)
E-Mail and Outlook Express
284(13)
Address Book Won't Import into Outlook Express
284(1)
Address Book Won't Open After Upgrading
285(2)
Address Book Won't Open in Outlook Express
287(1)
Automatic Redial After Busy Signal Doesn't Work in Outlook or Outlook Express
287(1)
Default Mail Program Can't Be Specified
288(1)
Dial-Up Networking Doesn't Attempt to Reconnect After Busy Signal
288(1)
Messages Won't Download
289(1)
Messages Won't Purge
289(1)
Messaging Can't Connect to Post Office
289(2)
Microsoft Exchange Attachment Numbering Not Reset
291(1)
Outlook and Outlook Express Don't Recognize .MBX Files
291(1)
Outlook Express Doesn't Display Reply Ticking
292(1)
Outlook Express Icon Starts Another Program
293(1)
Outlook Express Stores Mail and News in Undesired Folder
294(1)
Rich Text Format Not Enabled with Internet Mail Information Service
295(1)
Scrolling Doesn't Work in Address Book
296(1)
Signature File Too Large
297(1)
Windows Address Book Can't Be Accessed in Outlook Express
297(1)
General Web Browsing
297(12)
ActiveX Controls Don't Work
297(1)
America Online Download Doesn't Complete
298(1)
Cannot Access Secure Web Site
299(1)
Cannot Open Internet Site Error Message
300(1)
Cannot Open Secure Web Site Because of Missing Library File
301(1)
Cannot View Web Pages
302(1)
Cannot View Web Pages Because Program Not Found
302(1)
Error in Secured Channel Support
303(1)
Home Page Appears Upside Down and Backwards
304(1)
Personal Web Server Pages Don't Display
305(1)
Script Error Message When Attempting to View Web Page
305(1)
Unable to Access Intranet Address
306(1)
Unable to Download File from the Internet
307(2)
Internet Explorer
309(39)
Active Setup Goes to Wrong Web Site
309(1)
Channel Subscriptions Not Backed Up
310(1)
Content Advisor Error Message
311(1)
Credentials Requested More than Necessary
312(1)
Downloading 128-Bit Internet Explorer Produces Error Messages
313(1)
Downloading File Displays ActiveX Icon
313(1)
Download Halts When Internet Explorer Is Closed
314(1)
Folder Contents Missing from Menu in Internet Explorer
315(1)
FTP or Gopher Hangs Internet Explorer 4.0SP1
316(2)
Installation Displays Error Messages
318(1)
Installation Incomplete
319(1)
Install Fails on a Drive with More than 4 GB Free Space
320(1)
Internal Error in Windows Internet Extensions
320(2)
Internet Explorer 4 Quits While Viewing Web Page
322(2)
Internet Explorer Doesn't Connect to the Internet
324(1)
Internet Explorer Doesn't Disconnect Automatically
325(1)
Internet Explorer Doesn't Disconnect Automatically from MSN
326(1)
Internet Explorer Doesn't Start
327(1)
Internet Explorer Doesn't Start When Clicking on a URL
327(1)
Internet Properties Dialog Box Stops Responding
328(1)
Internet Site Cannot Be Opened
329(2)
Invalid DHCP Lease Error When Using Cable Modem
331(2)
Invalid Page Fault in Module KERNEL32.DLL
333(3)
Invalid Page Fault in Module MSAAHTML.DLL
336(1)
Mosaic Launches Instead of Internet Explorer
336(1)
Personal Certificate Not Wanted in Internet Explorer
337(1)
PowerToys Zoom In/Zoom Out Feature Doesn't Work
338(1)
Runtime Error in Internet Explorer
339(1)
Search Bar Doesn't Open Web Sites in Main Window
340(1)
Search Bar Wrong Size
341(1)
Subscriptions Can't Be Updated Using Schedules with AOL
342(1)
Subscriptions Don't Update Automatically
343(1)
Web Pages Load Slowly
343(1)
Web Page Won't Load in Internet Explorer
344(3)
Window Too Small or Off Screen
347(1)
NetMeeting
348(17)
Audio Is Inaudible
348(3)
Audio or Video Unavailable in NetMeeting Conference
351(1)
Audio Problems in NetMeeting
352(2)
Can't Connect to Directory Server
354(2)
NetMeeting Hangs on Startup
356(1)
No Audio and Video Exchange in NetMeeting
357(1)
Parties Can't Speak Simultaneously
358(2)
Screen Refresh Slow
360(1)
Shared Program Discolored in NetMeeting
361(1)
Sound Echoes Through Speakers or Headphone
362(1)
Unable to Share Program in NetMeeting
363(1)
Uninstall Doesn't Remove NetMeeting Folder
363(1)
Video Problems in NetMeeting
364(1)
Video Screen Is Black
364(1)
Other Internet Programs
365(4)
Crescendo Internet Explorer Plug-In May Not Work Correctly
365(1)
FrontPage Express Pastes RTF Text Incorrectly
365(1)
FTP Stops Responding
366(1)
Microsoft Chat Reports an Error Message When Loading a Rule Set
366(1)
Pingname and Pingnum Display Error Message
367(1)
RealPlayer Displays PNCRT.DLL Not Found Error Message
367(1)
TCP/IP Utility Doesn't Work When Not Connected to the Internet
368(1)
Laptops
369(136)
PC Cards
372(7)
Acer AcerNotes Emit a Low Tone When PC Cards Are Inserted
372(1)
Amacom Flip Disk PC Card Drive Inaccessible
372(1)
CardBus Controller Behaves Unexpectedly
373(1)
HP OmniBook 600C PCMCIA Cards or Mouse Don't Work
373(1)
Megahertz Em1144T Modem Doesn't Work
374(1)
PC Card Intermittently Reports Modem Not Found Or Not Ready
374(1)
PC Card Network Adapter Shows Error Code 10 Status
375(1)
PC Card (PCMCIA) Device Causes Computer to Stop Responding
375(1)
PC Cards Don't Work in NEC Versa M and AT&T Globalyst
376(1)
PC Controller Chip in Device Manager Displays Circled Exclamation Point
376(1)
PCMCIA Card Doesn't Initialize
377(1)
Suspended Computer Doesn't Recognize New PC Card
377(1)
TI 1130 CardBus Controller Doesn't Work on NEC Versa 6030
378(1)
Toshiba 3Com Multifunction PC Card Malfunctions
378(1)
TrueFFS Flash File System for PC Cards Doesn't Work
378(1)
Power Management
379(17)
Advanced Power Management Support Device Shows Code 10
379(1)
Advanced Power Management Turns Monitor Off
379(1)
Alarms Tab Settings Lost When Shutting Down Windows
380(1)
Cisco Suite 100 Doesn't Resume from Sleep Mode
381(1)
Compaq 4700 Hangs When Sleep Is Pressed
381(1)
Compaq Presario 4834 Turns Off When You Choose Standby
382(1)
Critical Battery Alarm Sound Doesn't Play
382(1)
Critical Suspend Mode Causes Unexpected Results
382(1)
Computer Doesn't Resume from Standby Mode
383(1)
Device Drive or Program Disables Standby Mode
383(1)
Digital HiNote Ultra 2000 Does Not Display Standby Option
384(1)
Hibernation Mode Engages Instead of Standby Mode
384(1)
IBM ThinkPad 770 Doesn't Suspend
385(1)
NeoMagic 128XD Video Driver Causes Standby Mode to Not Engage
385(1)
NetWare Client Causes Standby Mode to Not Engage
385(1)
Network Connection Disabled After APM Suspends Computer
386(1)
Power Management Settings Don't Work
387(1)
Screen Saver Causes Standby Mode to Not Engage
387(2)
Standby Displays Error Message
389(1)
Standby Mode Causes Windows to Stop Responding
389(1)
Standby Option Missing from Shut Down Windows Dialog Box
389(2)
Standby or Suspend Mode Doesn't Engage
391(1)
Suspend Function Doesn't Initiate
392(1)
ThinkPad Stops Responding After Resuming from Standby
392(1)
Toshiba 4500 Doesn't Suspend Properly
393(1)
Toshiba Laptop Doesn't Display Hard Disk
394(1)
Toshiba Laptop Doesn't Suspend Automatically
394(1)
Toshiba Protege 300 Doesn't Allow CD-ROM Access
394(1)
Toshiba T2150 Stops Responding After Suspending
395(1)
Toshiba Tecra Displays Six Extra Drive Letters
395(1)
Unplugging and Plugging Computer Causes Errors
395(1)
Specific Models
396(77)
Compaq Armada Doesn't See Floppy Disk Drive
396(1)
Compaq Presario PC Card Slot Stops Responding
396(1)
Fujitsu Lifebook Stops Responding
397(1)
Gateway 2000 Solo 2100 or 2200 Do Not Produce Modem Sounds
398(1)
IBM ThinkPad 701c Causes Illegal Operation
398(1)
IBM ThinkPad 750 and 755 Power Management, Mwave, and/or Docking Doesn't Work
398(1)
IBM ThinkPad 770 Stops Responding
399(1)
IBM ThinkPad 770 Ultra Bay Hot Swap Doesn't Work
399(1)
IBM ThinkPad Device Doesn't Work
400(1)
IBM ThinkPad Doesn't Display Plug and Play BIOS
400(1)
IBM ThinkPad Freezes When Docked in ThinkPad Dock II
401(1)
Jetbook 7050 Laptop Reports Error Message
401(1)
Toshiba Laptop Does Not Allow Alt+Tab Command During Setup
402(62)
Cyrix MediaGX Display Behaves Unexpectedly
464(1)
Diamond Fire GL 1000 Pro Video Adapter Causes Errors
465(1)
Diamond Multimedia Stealth II S220 Causes Windows to Stop Responding
466(1)
Display Adapters Branch Missing in Device Manager After Upgrade
466(1)
IBM Aptiva Stealth Display Device Doesn't Function
467(1)
ISA Display Adapter Doesn't Upgrade Correctly
467(1)
OpenGL-Based Program Does Not Work Correctly
468(1)
PCI Display Card Works Only in VGA Mode
468(1)
S3 Virge PCI Adapter Detected When Diamond Stealth 3D Is Present
469(2)
STB TV Display Distorts or Full Screen Mode Doesn't Work
471(1)
Unknown Monitor Error Message
471(1)
Zoomed Video PC Card Fails After Upgrade to Windows 98
472(1)
Display Settings
473(8)
Advanced Display Properties Does Not Function Properly
473(1)
ATI Display Adapters Limit Resolution and Colors
474(1)
Desktop Color Doesn't Change
474(1)
Display Options Unavailable
475(3)
Display Properties Dialog Box Replaces Effects Tab with Plus! Tab
478(1)
Maximum Screen Area Doesn't Display
478(1)
Monitor Type Not Retained by Setup
479(1)
NEC 4FG Monitor Display Distorts
480(1)
Resolution or Color Palette Doesn't Change
480(1)
Screen Savers Don't Work
481(1)
VGA Mode Is Monitor's Only Functioning Mode
481(1)
Fonts
481(5)
Enabling Font Smoothing Doesn't Smooth Fonts
481(1)
Euro Symbol Doesn't Insert into Document
482(1)
Program Displays Blank Character As Date
483(1)
TrueType Fonts Don't Work
484(1)
TrueType Fonts Missing
484(2)
Multiple Monitors
486(9)
ATI Rage II PCI Adapter Does Not Work As Secondary Display Adapter
486(1)
ATI Video Adapter Requires Multiple Monitor Reconfiguring
487(2)
Horizontal Line Displays on One or More Monitors
489(1)
Mouse or Windows Hangs While Playing Game
489(1)
Mouse Pointer Appears on Multiple Monitors
490(1)
Mouse Works Only on Primary Monitor
490(1)
MS-DOS Program Runs Only on Primary Monitor
491(1)
NBA Hang Time Program Window Doesn't Display on Second Monitor
491(1)
Program Doesn't Display on Multiple Monitors
491(1)
Programs Appear Off Screen
492(1)
Screen Saver Runs Only on Primary Monitor
492(1)
Suspend Command Does Not Function on Multiple Monitors
493(1)
Wallpaper Displays Incorrectly on Multiple Monitors
494(1)
Window Doesn't Drag from One Monitor to Another
494(1)
Screen Element Appearance
495(10)
Animate Windows, Menus And Lists Check Box Doesn't Deselect
495(1)
Bitmap Image Displays Incorrectly in Quick View
496(1)
Dialog Box or Message Box Malfunctions
496(1)
Error Messages or Message Boxes Aren't Visible
497(2)
Ghost Rectangle Displays When Dragging Window
499(1)
Monitor Displays Garbled Image
499(1)
Num Lock Indicator Light Does Not Light
500(1)
Program Files Folder Displays Incorrectly As Web Page
500(1)
Screen Colors Change Incorrectly
501(1)
Title Bar Doesn't Display Fading Effect
502(1)
ToolTips Should Not Be Displayed
502(3)
Networks
505(88)
Adapters
508(8)
3Com Plug and Play Adapter Detected As IBM Token Ring
508(1)
Adaptec ANA-69111A/TX Network Adapter Misidentified
508(1)
ArcNet ISA Adapter Removes Computer from Network
509(2)
Dell Optiplex Computer Causes DIBEngine Error
511(1)
Error Code 8 Appears in Device Manager
511(2)
IBM Token Ring PCMCIA Network Card Does Not Connect
513(1)
Industry Standard Architecture (ISA) Network Adapter Causes Errors
514(1)
Multiple IP Addresses Desired for Computer with Single Network Adapter
515(1)
Realtek Network Adapter Sends Corrupt Data Packet
516(1)
Direct Cable Connection
516(3)
Direct Cable Connection Doesn't Work with IR Port
516(1)
Direct Cable Connection Won't Connect
517(2)
Shared Resources Can't Be Viewed on Guest Computer
519(1)
Drive Mapping
519(7)
Cheyenne ARCSOLO 3.02 Cannot Connect to Network Drives
519(1)
Mapped Network Drives Unavailable After Upgrading to Windows 98
520(1)
NET USE Command Displays Error Message
521(1)
Network Shortcut to MS-DOS Program Doesn't Remap Drive
522(1)
Windows 98 Computer Doesn't Allow Network Access
522(2)
Windows Explorer Does Not Connect to Network Drive
524(2)
File Sharing
526(15)
Accessing Shared Folder Displays Error Message
526(1)
File or Printer Sharing Doesn't Work
526(2)
Network Doesn't Work
528(11)
Opening File on Shared Network Drive Fails
539(1)
Removing Distributed File System Client Causes Problems
539(1)
Windows NT Client Does Not Connect to windows 98 Server
540(1)
Logon
541(18)
Cannot Log On or Error Message at Startup
541(1)
Domain Controller Unavailable to Validate Logon
542(1)
Domain Controller Unavailable to Validate Password
542(1)
Error Message Prevents Network Logon
543(1)
Logon Attempt Displays Error Message
544(2)
Logon to Network or Network Access Impossible
546(1)
Logon to Novell NetWare Server Displays Error Message
546(1)
NetWare Bindery Server Doesn't Let You Log In
546(1)
Network Access Denied Because User Name or Password Invalid
547(1)
Networking Components Can't Be Used over the Internet
548(1)
Network Logon Displays Loading System Policies Error Message
549(1)
Network Resource Access Denied Because of Cached Password
550(1)
No Logon Server Available
551(1)
No Network Access Using Domain Name
552(1)
Password List Does Not Save Passwords
552(1)
Real-Mode Networking Services Loads Incorrect Network Redirector
553(1)
Unable to Log On to TCP/IP Network
554(1)
Unable to Log On to Windows NT Domain
554(2)
User Name Can't Be Found
556(1)
User's Profile Has Different User's Settings
556(1)
Users with Identical User Names Have Identical Settings
557(1)
Validating Server Information Not Displayed
557(2)
Network Neighborhood
559(3)
Folder Is Not Accessible Using Remote Computer
559(1)
Network Neighborhood Does Not Display Computers
560(1)
Unable to Browse Network
560(2)
Novell Networks
562(12)
Error Message After Upgrading NetWare Client32
562(1)
IntraNetWare Login Shortcut Does Not Appear on Start Menu
562(1)
Microsoft Client for NetWare Networks Prevents Network Access
562(2)
MPREXE.EXE Causes Invalid Page Fault
564(1)
NetWare 4.xx Server Hyperlink Does Not Work
564(1)
NetWare Administrator Program Causes Error Messages
565(1)
NetWare Client Hangs Computer or Reboots at Shutdown
566(1)
NetWare Directory Services Causes Errors
566(1)
NetWare Driver Does Not Load
567(1)
NetWare Filenames Truncated
568(1)
NetWare Networks Makes AUTOEXEC.BAT File Inaccessible
569(1)
NetWare NWADMIN3X.EXE Displays Error Message
570(1)
NetWare Server Connection Is Disabled
571(1)
NetWare Server Does Not Allow File Renaming
571(1)
Network Functionality Lost When Upgrading to Windows 98
571(1)
Notebook Computer Does Not Reestablish NetWare Network Connections
572(1)
Novell Client32 Behaves Unexpectedly
572(1)
Novell Client32 Does Not Install Successfully
573(1)
Novell Client Removal Produces Unexpected Results
573(1)
Novell NDS Server Does Not Log On
574(1)
NWADMIN Displays Error Message
574(1)
Other Software
574(8)
Banyan VINES 32-Bit Client Does Not Reinstall
574(1)
Banyan VINES Client Loses Network Access
575(2)
Banyan VINES Components Do Not Appear in Network Tool
577(1)
Banyan VINES Network Client Removal Causes Error Message
578(1)
Banyan VINES Network Does Not Allow Print Service Installation
578(1)
Frontier Technologies Network Server Appears Disconnected
579(1)
IBM Client Access/400 Doesn't Run
579(1)
Removal of Networking Components Produces Startup Errors
580(1)
Rumba Office 2.0 Installation Has Problems
581(1)
Small Business Server Client Disk Causes General Protection Fault
582(1)
Protocols
582(11)
Cannot Connect to Resources Because of Invalid IP Addresses
582(2)
DNS Settings Changes Can't Be Canceled
584(1)
IP Address Can't Be Canceled Once Added
585(1)
IPX/SPX Bound to Dial-Up Adapter Multiple Times
585(1)
Microsoft IPX/SPX-Compatible Protocol Displays Error Message on Novell Network
585(1)
NetBIOS Support for IPX/SPX-Compatible Protocol Not Added
586(1)
Network Component Missing from Network Tool
587(2)
Network Protocols Missing
589(1)
Property Changes Remain in Effect After You Click Cancel
589(1)
Sony VAIO PCV 70/90 TCP/IP Does Not Function Properly
590(1)
TCP/IP Installation Produces Error Message
591(1)
Windows 98 Has a Compatibility Problem with a Network Adapter, Protocol, or Client
591(2)
Peripherals
593(20)
Cameras
594(1)
Kodak DC25 Camera Works When Disabled in Device Manager
594(1)
Kodak DC25 Files Can't Be Opened
594(1)
USB Camera Degrades System Performance
594(1)
Infrared
595(2)
Fast Infrared Device Does Not Work on Gateway 2000 Solo 9100
595(1)
IR Searching Doesn't Stop or Doesn't Start
596(1)
Input Devices
597(8)
Game Port Is Not Removed
597(1)
Game Port Stops Working
598(1)
Input Devices Menu Is Empty
598(1)
IntelliMouse Wheel Does Not Scroll Web Page Frame
599(1)
Mouse or EasyBall Isn't Detected
600(1)
Mouse Pointer Moves Uncontrollably
601(1)
Pointer Trails Not Displayed on STB Velocity 128 Display Card
602(1)
Serial Mouse Does Not Work
602(1)
Web Pages Scroll by Themselves
603(1)
Winbook XP Keyboard Functions Incorrectly
604(1)
Palmtop PCs
605(1)
Handheld PC Doesn't Synchronize with Desktop Computer
605(1)
Serial Device Isn't Compatible with Windows Programs
605(1)
Scanners
605(4)
Epson ES-600C Scanner Causes Error
605(1)
HP ScanJet 5P Scanner Doesn't Function
606(1)
HP ScanJet 5100C Software Requires Windows 95
606(1)
HP Scanner Software Displays Error Message
606(1)
Microtek ScanWizard 2.0b7 Doesn't Install Properly
607(1)
Visioneer PaperPort Displays Error Messages
608(1)
USB
609(4)
Device Doesn't Function
609(1)
Device Is Not Recognized
609(1)
Digital Camera Does Not Appear in Device Manager
609(1)
Port or Device Malfunctions
610(1)
Toshiba Infinia Causes General Protection Fault Error
611(2)
Printers
613(42)
Fonts and Characters
616(4)
Black Background Is Only Printed When Printing White Text
616(1)
Euro Symbol Doesn't Print
616(1)
Euro Symbol Prints As Black Dot or Blank Space
617(1)
HP LaserJet 4 Driver Doesn't Have TrueType Fonts
618(1)
HP LaserJet 4Si, 4L, 4P, 4 Plus, 4V, 5, or 5P Printer Driver Doesn't Have TrueType Fonts
618(1)
International Font Prints As ASCII Font
619(1)
TrueType Font Doesn't Print
619(1)
General Errors
620(7)
Astound 2.X Prints Incorrectly
620(1)
Dot-Matrix Printer Prints Slowly
620(2)
Erratic Printing and Error Messages
622(1)
Not Enough Memory to Render Page Error Message
622(1)
Printers Folder Doesn't Display Job Progress in Desired Terms
623(1)
SPOOL32 Returns Error Message
624(3)
Hewlett-Packard Printers
627(13)
HP 5Si or 5Si MX PS Causes Errors When Printing Acrobat PDF Files
627(1)
HP Color LaserJet Printer Doesn't Print
627(1)
HP DeskJet 340, 1000c, 1100c, or 1120c Doesn't Work Properly
628(1)
HP DeskJet 400 Doesn't Print Multiple Copies
628(1)
HP DeskJet 660C Printer Doesn't Print Duplex
628(1)
HP DeskJet 1200C or 1600C Misprints Colored Text
629(1)
HP DeskJet Printer Doesn't Print
630(3)
HP DeskJet Printer Doesn't Print Correctly
633(1)
HP JetAdmin Service Causes Errors
633(1)
HP JetAdmin Service Causes Errors
633(1)
HP JetAdmin Service Does Not Add
634(1)
HP LaserJet 3 or 4 Causes Error Message When Printing Astound Sample Files
635(1)
HP LaserJet 5L, 5MP, 6L, 6P, or 6MP Printer Driver Doesn't Print TrueType Fonts
635(1)
HP LaserJet Printer Doesn't Print
636(1)
HP OfficeJet 500 or 600 Series Printer Doesn't Print Properly
637(1)
HP OfficeJet Pro 1150c Does Not Function Correctly
637(2)
HP Photosmart Photo Printer Doesn't Print
639(1)
HP Printer/Scanner/Copier Series 300 Doesn't Function Properly
639(1)
Network
640(3)
Client for NetWare Networks Displays Error Message
640(1)
LANtastic Network Printer Does Not Print
640(1)
Network Printer Does Not Print
641(1)
Network Printer Does Not Print When Using Dial-Up Networking
641(1)
PostScript Printer Doesn't Print over a NetWare Network
642(1)
Printing Lists from Windows Tools
643(3)
Device Manager File Contains No Readable Text
643(1)
Device Manager Report Doesn't Print
644(1)
HISTORY or TEMPORARY INTERNET FILES Folder Contents Don't Print
645(1)
MSInfo Sections Don't Print
646(1)
Specific Printers
646(9)
Canon Color Bubble Jet Prints Differently After Upgrade
646(1)
Canon LBP-8IV Printer Doesn't Print All Pages of a Document
647(1)
Canon MultiPASS Multifunction Printer Produces Error Messages
647(1)
Epson Action Laser 1600 Makes Computer Run Slowly
648(1)
Epson Stylus Color 500 Printer Cannot Be Installed
649(1)
Fargo Primera or Primera Pro Printer Doesn't Print Properly
649(1)
HP or Canon Inkjet Printer Causes Error
650(1)
LaserMaster Printer Doesn't Print
650(1)
Lexmark MarkVision or Custom Printer Doesn't Work
651(1)
Lexmark Medley Printer Does Not Print in Landscape Orientation
651(1)
NEC SilentWriter SuperScript 610 Printer Doesn't Print
652(1)
Panasonic KX-P 6100, KX-P 6300, or KX-P 6500 Causes Unknown Windows Version Error Message
652(1)
QMS JetScript Board Doesn't Print
652(3)
Setup
655(96)
General Errors
660(19)
Application Error Message After Entering Product Key
660(1)
Call to Undefined Dynalink Error Message
660(1)
Compaq Presario 4540 Problems with Windows 98
661(1)
Decoding Errors During Windows 98 Installation
661(4)
Disk Write Fault Error Message
665(1)
Error # 5 Occurs on Computer with Magic Folders
665(1)
Fatal Exception Error Message
666(1)
Filename or Directory Error Messages
667(1)
General Protection Fault Error Message After Accepting License Agreement
668(1)
General Protection Fault When Starting Setup
669(1)
Micron M5-PI Series BIOS Corrupted After Installing Windows
670(1)
Micron P90/P100 Has Installation or Operating Problems
670(1)
Micronics Motherboard Flash BIOS Corrupted After Installing Windows 98
670(1)
MPREXE Not Responding Error Message
670(2)
Network Connectivity Lost After Windows 98 Installation
672(1)
Not Enough Disk Space Error Message on DriveSpace Compressed Drive
672(1)
Registration Wizard Fails When WebTV Is Damaged
673(1)
Setup Not Successful Because of Swap File Problems
673(3)
Startup Disk Creation Prompted for Nonexistent Drive
676(1)
SU0013 Error Message on Toshiba Tecra Computer
677(1)
System Files Error Message
677(1)
Time Zone Information Requested After Copying Files
678(1)
VFAT Device Error Message
679(1)
Hangs
679(4)
Ascentia M-Series Computer Hangs After Being Suspended
679(1)
Computer with 3Com Fast EtherLink XL PCI Hangs
680(1)
Hitachi Flora Computer Causes Screen Text to Flash
681(1)
Slower Computer with Office Installed Runs Setup Slowly
682(1)
Sound Files Cause Setup to Hang
682(1)
Hardware and Hardware Detection
683(5)
Fatal Error Message During Hardware Detection
683(1)
Fatal Error 0E Error Message During Plug and Play Hardware Detection
683(1)
Hardware Doesn't Work with Windows 98
683(1)
KSCLOCKF.AX Error Message During Plug and Play Hardware Detection
684(1)
Math Coprocessor Error Message During Setup
685(1)
Plug and Play Hardware Detection Causes Setup to Hang
686(1)
Video Adapters Detected Incorrectly
687(1)
Windows 98 Hangs While Setting Up Hardware Devices
687(1)
Zip Drive Not Detected When Installing Windows 98 from Zip Drive Connected to Parallel Port
687(1)
Network
688(9)
Banyan Protocol Not Present in Network Properties
688(4)
Connection to Network Lost During Installation
692(2)
Error Message Accessing Setup Files Across Network After Second Reboot
694(1)
Unable to Access the Network to Complete Installation
695(2)
Reinstalling and Uninstalling
697(7)
Display Settings Reset to VGA After Restoring Windows 95
697(1)
Low Hard Disk Space Error Message When Running Setup in Windows 98
697(1)
MSYCRT.DLL Not Found Error Message After Uninstalling
698(1)
OEM Version Reinstallation of Windows Produces Error Messages
699(1)
Program Disabled After Uninstalling Windows 98
700(1)
Safe Recovery Error Message in Reinstallation
700(1)
Short Filenames After Uninstalling Windows 98
700(1)
SUWIN Warning Error Message in Reinstallation
701(1)
System Agent Disabled or Windows 98 Plus! Files Not Removed After Uninstalling Windows 98
702(1)
Uninstall Displays Error Messages
702(1)
Uninstall Program Quits After Drives Checked
703(1)
Restarting and First Run
704(15)
Cannot Find Internet Explorer Files After First Restart
704(2)
Cannot Write to Drive C Error Message on Hewlett-Packard Vectra P6/200
706(1)
Configmg Windows Protection Error Message
706(1)
Csmapper Blue Screen Error Message
707(1)
Fatal Exception Error Message After Last Restart with Corel CD Creator 2.0
707(1)
Fatal Exception Error Message in Module ASPIIF.EXE
708(1)
Fatal Exception Error Message When Symantec Program Is Installed
708(1)
Java Package Manager Stops Windows Installation
709(1)
NTKERN Windows Protection Error Message After First Restart
710(1)
Setup Hangs After First Restart
711(2)
Setup Hangs After First Restart on Computer with SCSI Hard Disk
713(1)
SYSTEM.INI File Device Error Message After First Reboot
714(1)
Toshiba Tecra or Protege Stops Responding During Windows 98 Setup
715(1)
VXD Error Message When Windows 98 Starts First Time on NEC Versa Laptop
715(1)
Windows Does Not Run on MS-DOS 7.00 or Earlier Error Message
716(1)
Windows Protection Error Causes Toshiba Libretto Computer to Turn Off
716(1)
Windows Won't Start After Setup on Computer with QEMM
717(1)
Windows Won't Start on Computer with 386MAX 7.0
718(1)
Upgrading
719(15)
Cannot Load s3_95.dll Error Message
719(1)
Compaq Presario 1065 Doesn't Successfully Upgrade
719(1)
Conventional Memory Error Message
720(1)
Detection Manager API Error Message
721(1)
Disk Write Error Message When Using Linksys Network Adapters
722(1)
DIIInstall Error Message
722(1)
Errors Not Found After Setup Recommends Running ScanDisk
723(1)
Fatal Exception Error Message When Using DMI Start Utility
723(1)
Hard Disk and CD-ROM Drive Problems After Upgrading to Windows 98
724(1)
HP Computer Hangs After Upgrading from Windows 95
725(1)
Log On Prompts New Users to Personalize Settings
726(1)
Microsoft Mail Password Lost on Upgrade
727(1)
Mouse Power Driver Message
727(1)
Problems Detected in ScanDisk
728(1)
Program Group Conversion Fails
729(1)
ScanDisk Hangs
730(1)
Short Filenames with Numeric Tails Error Message
730(1)
Su0358 Error Message
731(1)
Windows 3.0 Upgrade Causes Errors in Licensing
732(1)
Windows 3.0 Upgrade Displays Error Message
732(1)
Windows 3.1 Upgrade Displays Error Message
733(1)
Windows 95 Programs Don't Work After Upgrading Windows
733(1)
Windows 98 CD
734(4)
Discover Windows 98 Tour Causes Error Message
734(1)
Path to Windows Files Incorrect
735(1)
Setup Asks for Windows 98 CD-ROM
736(1)
Windows 98 Cd Interactive Demos Causes Error Message(s)
736(1)
Windows 98 CD Not Found
737(1)
Windows Program File Extracting
738(13)
Cabinet Files Aren't Saved on Hard Disk
738(2)
CD-ROM Support Needs Initiating
740(1)
Contents of Cabinet Files Unknown
740(2)
Internet Explorer 4.0 or 4.01 Files Need Extracting
742(1)
Windows 98 System Files Need Extracting
742(3)
Windows Startup Disk Needs Creating
745(1)
Windows System File Extraction Location Unknown
746(2)
Windows System Files Need Extracting from Known Cabinet File
748(3)
Sound and Video
751(26)
MIDI and .WAV Files
752(14)
Default MIDI Output Device Missing
752(1)
MIDI File Causes Computer to Stop Responding
753(1)
MIDI File Makes No Sound
753(1)
MIDI File Produces Static or Computer Hangs
753(1)
MIDI File Sound Quality Poor
754(1)
MIDI Sound Pauses Video and Program
755(1)
.WAV File Causes Errors
755(2)
.WAV File Makes No Sound
757(1)
.WAV Files Don't Play or Multimedia Tool Displays Unusual Characters
757(1)
.WAV Files Don't Play or Play Choppy
758(1)
Sound Cards
759(1)
Acer FX-3D Sound Card Behaves Unexpectedly
759(1)
AWE Control Tool Doesn't Display SBK or SF2 Sound Files
760(1)
Aztech Rocky II Sound Card Wrongly Identified
760(1)
CD Sound Quality Is Poor
761(1)
ES1788 or ES688 Sound Card Not Detected
762(1)
Media Vision 3D Sound Card Mixer Settings Do Not Work
763(1)
Multimedia Tool Displays Device Driver Information Instead of Settings
763(1)
Mwave Device Doesn't Work Properly
764(1)
Roland RAP-10 Sound Card Not Detected
764(1)
Sound Blaster 16 Sound Card Causes Error Message
765(1)
Video
766(7)
ActiveMovie 2.0 Does Not Display Video
766(1)
Digital Video Capture Device Doesn't Capture
767(1)
Digital Video Playback from CD-ROM Jerky
767(2)
Mwave Sound Cards Cause Error Message When Playing AVI Files
769(1)
Quick Time Version 1.1 or 2.0 Causes Errors Playing .MOV file
770(1)
Video for Windows 1.1 Doesn't Work with Analog Video Capture Device
771(1)
Video Media Causes Computer to Hang
771(2)
Volume Control
773(4)
Game Plays Sound Effects but Not Background Music
773(1)
MIDI Mute Check Box Unavailable
774(1)
Volume Changes on ESS 1887 Sound Card Don't Stick
774(1)
Volume Control Not Available
774(3)
Starting Windows 98
777(82)
Computer Stops Responding
780(6)
Adaptec AHA-2940U2W Adapter and CD-RW Drive Cause Windows to Hang
780(1)
ATI AGP Rage Pro Display Adapter Causes Computer to Hang
780(1)
External SCSI Device Connection Causes Computer to Hang
780(1)
Logo Screen Spurs Computer Hang
781(1)
Missing Device Reported or Windows Hangs at Logo Screen
782(1)
POPDOS.EXE Causes Computer to Hang
783(1)
Toshiba Tecra 750 Computer Hangs
784(1)
Unrecoverable Page Fault Error Message and Computer Hangs
785(1)
XMS Cache Problem
786(1)
Error Messages and General Startup Problems
786(33)
Advanced Configuration and Power Interface Error Message
786(1)
Compaq Presario Starts Windows 98 with a Blank Dialog Box
787(1)
Display Blank or Unreadable
788(1)
Error Writing to Drive C Error Message
788(1)
Explorer Illegal Operation Error Message
789(1)
Fatal Exception Error Message
790(1)
Fatal Exception Error Message When Dr. Solomon's Anti-Virus Installed
790(2)
GDI.EXE Error Message
792(1)
Illegal Operation Message When Windows Desktop Update Enabled
793(1)
Invalid System Disk Error Message
794(2)
Mouse Driver Error Message
796(1)
Multiboot Warning Message
796(1)
Normal Mode Startup Fails
797(2)
Normal Mode Startup Fails Because of Loaded Driver or TSR
799(1)
Normal Mode Startup Fails Because of Protected Mode Drivers
800(3)
Normal Mode Startup Fails Because of Startup Program
803(2)
Not-Enough-Memory Error When Starting Windows or Windows Programs
805(1)
Prerelease Version of Windows Expired Error Message
806(1)
Protection Error Message
806(2)
Safe Mode Startup Fails
808(1)
ScanDisk Error Messages When Computer Not Shut Down Properly
809(1)
Starting Windows 98 Message Doesn't Appear
809(2)
StartUp Menu Missing Safe Mode with Network Support Command
811(1)
System Registry Error Messages in Normal Mode
811(1)
Terminate-and-Stay Resident Programs Not Supported Error Message
812(1)
TSR Causes Windows to Load Incompatible DOS/16M Module Error Message
813(1)
Unable to Install Java Packages Error Messages
814(1)
VFAT Device Initialization Failed Error Message
815(2)
VMM32. VXD Error Message and Windows Starts at Command Prompt
817(1)
Windows 95 Screen Appears During Windows 98 Startup
818(1)
Windows Boots Directly to Shutdown Screen
819(1)
Missing File Error Messages
819(8)
.386 or .VXD File Not Found
819(1)
COMMAND.COM Missing or Corrupt
820(1)
Command Prompt or File Missing Error Message Displayed
820(1)
Device File Not Found
821(1)
KRNL Files Not Found
822(2)
PPWRPROF.DLL Not Found
824(1)
VMM32. VXD: Missing/Unable to Load Error
824(1)
VVINESD.386 Not Found
825(1)
WIN386.EXE Not Found or Incompatible MS-DOS Version Startup Error Message
826(1)
Programs or Devices Start Automatically
827(10)
AUTOEXEC.BAT File Programs Not Started Automatically
827(1)
Disabled Programs in WIN.INI File Still Run at Startup
827(1)
Disabled Program Shortcuts in Startup Folder Still Run
828(2)
Modem Tries to Connect to Internet Automatically
830(2)
MS-DOS-Based Program Starts When Restarting Computer
832(1)
MS-DOS Program Starts Every Time Computer Restarts
833(1)
MS-DOS Window Appears When Starting Windows 98
833(1)
Program in Scheduled Tasks Folder Starts Unexpectedly at Startup
833(1)
Programs Don't Launch from Startup Folder
834(1)
Text Sent to Printer or Printer Displays Error Code
835(1)
Welcome To Windows 98 Dialog Box Doesn't Disable
836(1)
Shutting Down and Restarting
837(14)
BIOS Level Error on Main Board Message After Restart
837(1)
Continuous Restarts on Startup
837(1)
Ctrl+Alt+Delete in Shutdown Process Does Nothing
838(1)
Disabling Floppy Disk Controller Causes Computer to Hang at Shutdown
839(1)
Fatal Exception Error on Shutdown
839(1)
General Protection Fault Error Message or Hang During Shutdown
839(1)
IBM Aptiva E84 or E56 Hangs After Cold Boot
840(1)
MS-DOS Mode Exit Causes Windows to Reboot
841(1)
MS-DOS Mode Restart Causes Computer to Hang or Restart Automatically
841(1)
MS-DOS Mode Restart Produces Lost File Error Message
842(1)
MSGSRV32 Error Message on Shutdown
843(1)
NEC Versa 6000 or Fujitsu Laptop Doesn't Restart in MS-DOS Mode
844(1)
Power Button Doesn't Shut Down Computer Immediately
844(1)
Restart-the-Computer Option Causes Windows to Hang
845(1)
Shutdown Causes Computer with Cisco TCP/IP Suite 100 Stack to Hang
845(2)
Shutdown Causes Computer with Symantec Norton AntiVirus to Hang
847(1)
Shutdown Command on Start Menu Causes Computer to Power Off
847(1)
Shut Down Windows Dialog Box Selects Last-Chosen Option
847(1)
Slow Shutdown or Logoff If Roaming Profiles Enabled
848(2)
Windows Restart Displays Error Message or Causes Hang
850(1)
Startup and Boot Disk
851(8)
Bad Command or Filename Error Message from Boot Disk
851(1)
CD-ROM Access Limited
852(1)
Compression Driver Error Message
853(1)
Invalid System Disk Error Message
854(1)
Not Enough Memory to Load RamDrive
855(1)
Registry File Not Found Error Message
856(3)
System Tools
859(90)
Control Panel
864(22)
Accessibility Options ToggleKeys Turns Sound Down
864(1)
Add New Hardware Tool Causes Windows to Stop Responding
864(1)
Add New Hardware Tool Doesn't Work
864(1)
Add New Hardware Tool Produces General Protection Fault Error Messages
865(1)
Add New Hardware Wizard Doesn't Detect Hardware
866(1)
Add/Remove Programs Closes if Enter Key Pressed
866(1)
Add/Remove Programs Icon Missing in Control Panel
867(1)
Add/Remove Programs Missing Windows Setup and Startup Disk Tabs
868(1)
Add/Remove Programs Prompts for Password
868(1)
Add/Remove Programs Properties Dialog Box Missing Programs
869(1)
Add/Remove Programs Unable to Create 5.25-Inch Startup Disk
870(1)
Add/Remove Programs Unable to Create Startup Disk
871(1)
Control Panel Produces Couldn't Load CMF.DLL Error Message
872(1)
Desktop Shortcut Icon Launches Control Panel Slowly
873(1)
Desktop Themes Icon Displays Invalid Page Fault Error Message
873(1)
Error Message Occurs When Opening Control Panel After Upgrading from Windows 95
874(2)
Fatal Exception Error Message Occurs When Opening or Closing Control Panel or Network Properties
876(1)
Fonts Shows Duplicate Fonts
877(1)
Game Controllers Icon Behaves Unexpectedly
877(1)
General Protection Fault Occurs When Opening Control Panel
878(1)
Icons Displayed Incorrectly in Control Panel
878(1)
Icons Missing in Control Panel
879(1)
Infrared Icon Reports Internal Error 45
880(1)
Microsoft Mail Post Office Missing from Control Panel
881(1)
Mouse Properties Dialog Box Missing General Tab
882(1)
Network Icon Doesn't Open
883(1)
System Properties Errantly Lists MMX CPU
883(1)
System Properties Reports Memory Amount Incorrectly
883(3)
Users Icon Missing from Control Panel
886(1)
Device Manager
886(8)
Circled Exclamation Point Next to Advanced Power Management Support Device
886(2)
Circled Exclamation Point Next to PCMCIA Controller
888(1)
Circled Exclamation Point Next to Plug and Play BIOS Device
888(1)
Device Manager Reports an Error Code
889(3)
Driver Names Identical for Windows 3.1 and Windows 98
892(1)
Duplicate Items Displayed for Dell XPi CD Latitude Laptop
892(1)
Mouse or Computer Hangs When Refresh Is Clicked
893(1)
Resource Conflict Is Displayed in Device Manager
893(1)
Secondary Controller Drives Don't Function
893(1)
DriveSpace
894(6)
Animated DriveSpace Pie Chart Isn't Displayed
894(1)
CD-ROM or Network Drive Can't Be Examined
895(1)
Disk Compression Tools Don't Uninstall
896(1)
Error Message Displayed When Attempting to Compress Drive with Long Folder Pathname
897(1)
FAT32 Drive Doesn't Compress
898(1)
Real-Mode Memory Used By DriveSpace Not Reclaimed When Starting Windows
898(2)
Uncompressing Drive Displays Error Message
900(1)
FAT32 Converter
900(6)
Command Prompt Drive Conversion Doesn't Work
900(1)
Computer Hangs on Startup After Conversion
901(1)
Drive Unavailable for Conversion
901(1)
Iomega Zip Drive Error Message Occurs or Computer Hangs During Conversion
902(1)
Memory Error Message Occurs or Computer Hangs During Conversion
903(3)
Unable to Get a Lock Error Message Occurs
906(1)
Maintenance Wizard and Disk Tools
906(6)
Disk Cleanup Doesn't Display Files
906(1)
Disk Defragmenter Displays Error Message
907(1)
Disk Defragmenter Displays General Protection Fault Error Message
908(1)
Disk Defragmenter Repeatedly Fails to Complete
908(1)
Disk Defragmenter Stops Responding
908(1)
Hard Disk Low on Disk Space
909(1)
Maintenance Wizard Tells You to Run FAT32 Converter
909(1)
ScanDisk Closes When Monitor Shut Off
910(1)
ScanDisk Doesn't Use Previous Settings
911(1)
ScanDisk Runs Slowly
911(1)
Registry Tools and Issues
912(11)
Backing Up Registry Error Message Occurs on Windows Startup
912(1)
Corrupted Registry Error Message Occurs During Windows 98 Setup
913(1)
Damaged Registry Error Message Occurs on Windows Startup
914(1)
Key Values Added Not Updated
915(1)
MS-DOS Registry Checker Doesn't Display Time Stamp of Backups
916(2)
Policies Not Implemented with LANtastic Server
918(1)
Policy Editor Causes Error Message
919(1)
Policy Editor Changes Applied to All Users and Computers, Not Just Default Ones
919(1)
Policy Editor Produces Error Message When Saving Policy File
920(1)
Registry Checker Displays Out-of-Memory Error Message
920(1)
Registry Checker Doesn't Back Up Additional Files
921(1)
Registry Checker Doesn't List Backup Copy of Registry
921(2)
Registry Checker Runs Slowly
923(1)
System Information and Tools
923(21)
Damaged System Files Error Message Occurs
923(1)
Dr. Watson Collects No Information
924(1)
Log File Not Saved by Clicking OK
924(1)
System Configuration Doesn't Disable Startup Files
925(1)
System Configuration Options Don't Work on Compressed Drive
926(1)
System Configuration Reselects Startup File Check Box
927(1)
System File Checker Can't Find New Copy of Windows 98 File
927(2)
System File Checker Causes Errors
929(1)
System File Checker Defaults Not Restored
930(1)
System File Checker Detects Changes to Office Files
930(1)
System File Checker Detects Dr. Watson Deleted
930(1)
System File Checker Displays Error Message When Extracting One File from Installation Disk
931(4)
System File Checker Displays Error Message When Extracting DESK.CPL from CD-ROM
935(1)
System File Checker Displays Error Message When Improperly Closed
935(1)
System File Checker Doesn't Prompt to Replace Old or Deleted Files
935(1)
System File Checker Log File Entries Truncated
936(2)
System File Checker Shows Missing Folders
938(1)
System Information Can't Display Component Information
939(1)
System Information Displays Error Messages on Saving
939(1)
System Information Displays Incomplete Components Branch
940(1)
System Information Reports Illegal Operation Error
940(2)
System Monitor Shows 100 Percent Kernel Processor Usage
942(1)
Version Conflict Manager Deletes Original Windows 98 Files During Restoration
942(1)
Windows Report Displays Error
942(2)
Windows Report Doesn't Send Report
944(1)
Task Scheduler
944(5)
Log File Doesn't Allow Deletion of Text
944(2)
Log File Inaccessible
946(1)
Program Doesn't Start
947(1)
StarSight Loader Task Displays Could-Not-Start Status
948(1)
Index 949

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