| Preface |
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ix | |
| INTRODUCTION Setting the Global Stage |
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1 | (38) |
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Broadening the Debate: The Pros and Cons of Globalization |
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2 | (23) |
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Cultural Constraints in Management Theories |
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25 | (14) |
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| PART I UNDERSTANDING YOURSELF AND OTHER PEOPLE AT WORK |
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39 | (238) |
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CHAPTER 1 The Psychological Contract |
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40 | (24) |
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The Psychological Contract: Violations and Modifications |
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41 | (7) |
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Putting People First for Organizational Success |
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48 | (16) |
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CHAPTER 2 Theories of Managing People |
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64 | (24) |
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65 | (12) |
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Mastering Competing Values: An Integrated Approach to Management |
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77 | (11) |
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CHAPTER 3 Individual and Organizational Learning |
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88 | (35) |
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89 | (11) |
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The Leader's New Work: Building Learning Organizations |
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100 | (23) |
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CHAPTER 4 Decoding Human Behavior |
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123 | (44) |
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The Tyranny of Toxic Managers: Applying Emotional Intelligence to Deal with Difficult Personalities |
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124 | (12) |
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The Role of Psychological Well-Being in Job Performance: A Fresh Look at an Age-Old Quest |
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136 | (14) |
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Beyond Sophisticated Stereotyping: Cultural Sensemaking in Context |
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150 | (17) |
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CHAPTER 5 Individual and Organizational Motivation |
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167 | (31) |
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168 | (3) |
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Motivation: A Diagnostic Approach |
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171 | (9) |
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180 | (18) |
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CHAPTER 6 Ethics and Values |
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198 | (52) |
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Managing to Be Ethical: Debunking Five Business Ethics Myths |
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199 | (18) |
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Think Macro, Act Micro: Ethics Action Methods and Investor Capitalism |
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217 | (16) |
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When Ethics Travel: The Promise and Peril of Global Business Ethics |
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233 | (17) |
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CHAPTER 7 Personal Growth and Work Stress |
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250 | (27) |
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On the Realization of Human Potential: A Path with a Heart |
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251 | (11) |
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The Balancing Act—at Work and at Home |
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262 | (16) |
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| PART II CREATING EFFECTIVE WORK GROUPS |
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277 | (182) |
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CHAPTER 8 Interpersonal Communication |
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278 | (31) |
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279 | (11) |
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290 | (5) |
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295 | (14) |
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CHAPTER 9 Perception and Attribution |
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309 | (15) |
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Where Bias Begins: The Truth About Stereotypes |
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310 | (5) |
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Communicating Across Cultures |
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315 | (9) |
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CHAPTER 10 Group Dynamics and Work Teams |
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324 | (25) |
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Virtuality and Collaboration in Teams |
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325 | (13) |
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How to Lead a Self-Managing Team |
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338 | (11) |
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CHAPTER 11 Problem Solving |
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349 | (21) |
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Putting Your Company's Whole Brain to Work |
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350 | (12) |
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Why Work-Out Works: The Underlying Principles |
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362 | (8) |
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CHAPTER 12 Managing Creativity |
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370 | (32) |
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Weird Ideas that Work—Building Companies Where Innovation Is a Way of Life |
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371 | (11) |
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Improving the Creativity of Organizational Work Groups |
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382 | (20) |
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CHAPTER 13 Conflict and Negotiation |
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402 | (28) |
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How Management Teams Can Have a Good Fight |
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403 | (9) |
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World-Class Negotiating Strategies |
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412 | (18) |
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CHAPTER 14 Managing Diversity |
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430 | (29) |
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Generations: Boomers and Echos and Nexters— Oh My! |
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431 | (12) |
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The Glass Ceiling: Domestic and International Perspectives |
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443 | (17) |
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| PART III LEADERSHIP AND MANAGEMENT |
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459 | (178) |
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460 | (33) |
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461 | (2) |
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Creating and Building Trust |
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463 | (11) |
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Ellen Whitener Canter K. Stahl |
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474 | (19) |
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CHAPTER 16 Organizational Culture |
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493 | (20) |
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Uncovering the Levels of Culture |
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494 | (7) |
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Evolution and Revolution as Organizations Grow |
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501 | (12) |
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CHAPTER 17 Decision Making |
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513 | (48) |
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Leadership and the Decision-Making Process |
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514 | (14) |
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How People Really Make Decisions |
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528 | (14) |
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Tough Calls in a Speed-Driven World |
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542 | (19) |
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CHAPTER 18 Power and Influence |
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561 | (19) |
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The Science of Persuasion |
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562 | (7) |
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Influence Without Authority: The Use of Alliances, Reciprocity, and Exchange to Accomplish Work |
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569 | (11) |
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CHAPTER 19 Empowerment and Coaching |
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580 | (26) |
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Why Treating People Right Pays Off |
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581 | (12) |
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Management Dialogues: Turning on the Marginal Performer |
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593 | (13) |
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John R. Schermerhorn, Jr. |
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CHAPTER 20 Performance Management |
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606 | (31) |
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On the Folly of Rewarding A, While Hoping for B |
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607 | (7) |
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Performance Management in Global Teams |
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614 | (24) |
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| PART IV MANAGING EFFECTIVE ORGANIZATIONS |
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637 | |
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CHAPTER 21 Organization Design |
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638 | (50) |
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The Organization of the Future: Strategic Imperatives and Core Competencies for the Twenty-first Century |
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639 | (15) |
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Making Mergers and Acquisitions Work: Strategic and Psychological Preparation |
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654 | (17) |
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Strategies for Responsible Restructuring |
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671 | (17) |
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CHAPTER 22 Managing Change |
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688 | |
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689 | (14) |
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Surfing the Edge of Chaos |
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703 | (15) |
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Rules of Thumb for Change Agents |
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718 | |
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