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E-Business Best Practices: Leveraging Technology for Business Advantage,9780471402510
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E-Business Best Practices: Leveraging Technology for Business Advantage


Edition: 1st
Author(s): McKie, Stewart
ISBN10:  0471402516
ISBN13:  9780471402510
Format:  Hardcover
Pub. Date:  4/1/2001
Publisher(s): Wiley


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SummaryTable of Contents
The best tools, tips, and techniques to transform your company into a successful e-business

Times are rapidly changing. In today’s fast-paced market, if you’re not an e-business, you’ll soon be out of business. That’s why it’s imperative for your company to quickly make this transformation. This indispensable resource offers you everything you need to know in the field so you can achieve outstanding results. Written by an expert technology consultant with over twenty years’ experience, this book will help you evaluate the most recent technologies and develop winning e-business strategies. Stewart McKie provides you with a comprehensive look at best practices in e-business technology from top companies all around the world. You’ll learn about the e-business issues you’ll face today and the ones you’ll need to deal with tomorrow, and discover how to apply these techniques to give your company the competitive edge now.

"E-business is a confusing, rapidly changing domain that few business managers can hope to master. E-Business Best Practices: Leveraging Technology for Business Advantage brings some clarity to this confusion, covering the essential topics in a readable way and providing managers with the context and action tips to think through their own best practice initiatives in their own organizations."–Torben Wind, Vice President, New Business, Navision Software

"The ideas presented in E-Business Best Practices: Leveraging Technology for Business Advantage are clear, compelling, and easy to grasp–yet comprehensive. The book covers a broad range of topics including extending ERP, CRM principles, e-procurement, XML, and software as a service! It is an easy-to-follow read, with excellent summaries of best practices that are both educational and very applicable to real world business usage. Whether you are a recent business graduate or a seasoned executive, this book is worth reading ... and keeping at hand as a reference guide."–Jim O’Farrell, Executive Vice President, Captura Software, Inc.


Provides managers with a road map for evaluating e-business technologies and developing winning e-business strategies In a world where you're either in e-business or out of business, this book is an indispensable resource for companies to see what ways e-business technology is being implemented with the best results. E-Business Best Practices is not an implementation guide, but a road map for business exchange agents and employees charged with figuring out e-business strategies and evaluating e-business software. Written by a business technology consultant who, over the past twenty years, has worked with dozens of companies in the United States and Europe, this book provides readers with a comprehensive look at best practices in e-business technology around the world. Stewart McKie (Shaftesbury, UK) has been in the business of marketing, implementing, and designing business management software since 1982. He is the Technology Editor for Business Finance magazine and the author of Wiley's Client/Server Accounting (0-471-15784-8).
Preface xv
Introduction 1(1)
Thinking Outside-In
2(1)
Technology Churn
3(2)
Business Asset Management
5(2)
Process Demolition
7(4)
E-Business Landscape
11(18)
Browser/Server
12(4)
Clickstream Farming
16(1)
Everything's a URL
17(2)
Event-Aware Enterprises
19(1)
Four Faces of the Internet
20(2)
Integration Rules
22(1)
ISP to ASP to BSP
23(1)
Matchmaking
24(1)
Portals on the World
25(2)
Document-level APIs
27(2)
E-Business Management: Going Beyond ERP
29(14)
Rationale for ERP
30(2)
The Drawbacks of ERP
32(1)
ERP Reality Check
33(1)
Extended ERP
34(2)
Extended ERP versus EAM
36(1)
Future of ERP
37(1)
Application Frameworks
38(5)
Monitor to Mange: Enterprise Positioning System
43(20)
Business Monitoring
45(8)
Implementing Business Monitoring
53(2)
E-Business Analytics
55(8)
Collaborate to Compete
63(14)
Technology of Collaboration
64(2)
Collaboration Servers
66(3)
Internet as Intermediary
69(1)
Virtual Markets
70(1)
Niche Communities
71(1)
One-to-Many Collaboration Chains
72(3)
``Virtual'' Applications
75(2)
Customer Relationship Management
77(20)
World of CRM
78(2)
Positioning CRM Technology
80(2)
CRM: Target, Acquire, and Retain
82(4)
E-Customer Relationship Management
86(6)
The Importance of ERP Integration
92(3)
Closed-Loop eCRM
95(2)
E-Procurement
97(14)
E-Procurement: Process, Costs, and Roles
99(4)
Operational Resource Procurement
103(3)
Collaborative E-Procurement
106(5)
Knowledge Management
111(14)
The KM Landscape
113(3)
Data Sources
116(1)
Information Warehouses
117(2)
Disseminating Knowledge
119(3)
Enhancing Knowledge
122(1)
Knowledge Technology
123(2)
Digital Asset Management
125(16)
Portals: Gateways to Digital Assets
126(2)
Portal Variants
128(2)
Departmental Portals
130(2)
Business Partner Portals
132(1)
Message Management
133(8)
Software as Service
141(14)
Build, Buy, or Broker
142(3)
From ISP to BSP
145(1)
ASPs
146(5)
BSPs
151(4)
XML Everywhere
155(12)
Understanding XML
157(3)
XML and EDI
160(1)
XML as Document API
161(1)
XML and Business Process Reengineering
162(5)
Hackett Benchmarking Solutions on Best Practices
167(18)
Hackett on Finance
168(3)
Hackett on Human Resources
171(2)
Hackett on IT
173(3)
Hackett on Planning and Performance Measurement
176(2)
Hackett on Procurement
178(3)
Hackett on E-Business
181(4)
Selected Readings 185(4)
Glossary 189(6)
Index 195

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