| Foreword |
|
v | |
| Acknowledgments |
|
vi | |
| Abbreviations |
|
ix | |
| Executive Summary |
|
xi | |
| Background and Introduction |
|
1 | (12) |
|
Definition and Characteristics of Internal Violent Incidents |
|
|
2 | (1) |
|
|
|
2 | (2) |
|
|
|
4 | (2) |
|
Typical Internal Violent (or Bullying) Behaviour |
|
|
6 | (1) |
|
The Direction of Violent Behaviour |
|
|
7 | (3) |
|
Vertical (Supervisor/Employee) |
|
|
8 | (1) |
|
Vertical (Employee/Supervisor) |
|
|
9 | (1) |
|
Horizontal (Employee/Employee) |
|
|
9 | (1) |
|
|
|
10 | (1) |
|
Consequences of Internal Violence |
|
|
10 | (1) |
|
Management Action Required |
|
|
11 | (2) |
| The Risk Identification, Risk Assessment and Risk Control Process |
|
13 | (14) |
|
|
|
13 | (4) |
|
Warning Signs of Existing Bullying Behaviour |
|
|
15 | (1) |
|
Warning Signs of Escalating Internal Violence |
|
|
16 | (1) |
|
|
|
17 | (2) |
|
Incident Investigation Schedule |
|
|
18 | (1) |
|
|
|
19 | (8) |
|
The OHS Committee Role in Violence Prevention |
|
|
20 | (1) |
|
Security Plan Role in Violence Prevention |
|
|
20 | (1) |
|
Training for Violence Prevention |
|
|
21 | (1) |
|
|
|
21 | (1) |
|
|
|
22 | (1) |
|
Establishment of Grievance/Mediation Procedures |
|
|
22 | (1) |
|
Guidelines for Mediation Meeting with Alleged Violence Perpetrator |
|
|
23 | (1) |
|
Disciplinary Action: Transfers/Suspension/Termination of Employment |
|
|
24 | (1) |
|
Possible Disciplinary/Discharge Procedures to Reduce Risk of Violence |
|
|
25 | (1) |
|
|
|
26 | (1) |
| Conclusion |
|
27 | (2) |
| References and Additional Resource Material |
|
29 | (4) |
| Appendices: Possible Prevention Policy and Strategy Documents and Checklists |
|
33 | (1) |
|
Appendix 1: Possible Mission Statement on Internal Violence |
|
|
33 | (1) |
|
Appendix 2: Possible Internal Violence Prevention Policy |
|
|
34 | (1) |
|
Appendix 3: Possible Legal Vulnerability Checklist |
|
|
35 | (1) |
|
Appendix 4: Possible CEO Statement of Commitment to Zero-tolerance of Violence |
|
|
36 | (1) |
|
Appendix 5: Possible Communication Strategy for Internal Violence Prevention |
|
|
37 | (1) |
|
Appendix 6: Possible Occupational Violence Audit/Risk Assessment Form |
|
|
38 | (1) |
|
Appendix 7: Possible Checklist: Warning Signs of Impending Internal Violence |
|
|
39 | (1) |
|
Appendix 8: Possible Internal Violent Incident Report Form |
|
|
40 | (1) |
|
Appendix 9: Possible Record/File Kept by Recipient of Internal Violence |
|
|
41 | (1) |
|
Appendix 10: Possible Anonymous Internal Violence Survey of Staff |
|
|
42 | (1) |
|
Appendix 11: Possible Internal Violence Security Measures Checklist |
|
|
43 | (1) |
|
Appendix 12: Possible Security Plan Audit Form |
|
|
44 | (1) |
|
Appendix 13: Possible Internal Violence Prevention Training Course Components |
|
|
45 | (1) |
|
Appendix 14: Resource Needs for an Internal Violence Prevention Training Program |
|
|
46 | (1) |
|
Appendix 15: Possible Internal Violence Prevention Policy and Strategy Evaluation Checklist |
|
|
47 | |
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