| Preface |
|
v | |
| Introduction |
|
vii | |
| Unit 1 Identifying the Primary Marketplace |
|
1 | (64) |
|
Market Definition (by Industry Type) |
|
|
1 | (18) |
|
Market Size Determination |
|
|
19 | (3) |
|
Market Share and Penetration Measurement |
|
|
22 | (2) |
|
Key Market Factor Assessment |
|
|
24 | (5) |
|
Identification of Marketing Industry Standards |
|
|
29 | (6) |
|
Identifying Secondary Target Markets |
|
|
35 | (1) |
|
|
|
36 | (14) |
|
|
|
50 | (9) |
|
Regulatory and Cultural Concerns |
|
|
59 | (3) |
|
Additional Market Audit Applications |
|
|
62 | (1) |
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Comparing Your Market Audit Findings with Other Published Data |
|
|
63 | (2) |
| Unit 3 Defining the Product Line Value |
|
65 | (38) |
|
Product and Income Source Profiling |
|
|
65 | (1) |
|
Product and Customer Management Review |
|
|
66 | (3) |
|
Portfolio and Life Cycle Management |
|
|
69 | (10) |
|
Sale Performance Evaluation |
|
|
79 | (4) |
|
Analyzing Product Sales Patterns |
|
|
83 | (4) |
|
Financial Profitability Measurement |
|
|
87 | (4) |
|
Production Capacity Determination |
|
|
91 | (4) |
|
|
|
95 | (2) |
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New Product Thinking and Planning Analysis |
|
|
97 | (5) |
|
Service Support Assessment |
|
|
102 | (1) |
| Unit 3 Evaluating the Effectiveness of Marketing Actions |
|
103 | (86) |
|
The Marketing Management Concept |
|
|
103 | (1) |
|
Marketing Performance Measurement |
|
|
104 | (6) |
|
Business Expansion and Growth Performance |
|
|
110 | (1) |
|
Marketing Organizational Performance |
|
|
111 | (7) |
|
Technology and Information Management |
|
|
118 | (3) |
|
Marketing Strategy---Thinking and Planning Performance |
|
|
121 | (1) |
|
Marketing Mix Performance |
|
|
122 | (51) |
|
Marketing Implementation Success |
|
|
173 | (7) |
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Marketing Budget and Financial Impact Performance |
|
|
180 | (5) |
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Marketing Controls Performance |
|
|
185 | (4) |
| Unit 4 Preparing for the Analysis and Planning Phases |
|
189 | |
|
Organizing the Audit Data |
|
|
189 | |
|
Preparing for the Analysis |
|
|
190 | |
|
Preparing for Strategic and Tactical Marketing Plans |
|
|
192 | |