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Cover Art for Internet Direct Mail
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Internet Direct Mail
Edition: 1st
Author(s): Bly, Robert W.
ISBN10:  0658001361
ISBN13:  9780658001369
Format:  Hardcover
Pub. Date:  9/1/2000
Publisher(s): McGraw-Hill

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SummaryTable of ContentsAuthor Biography
Direct marketing via the Internet is the best way to avoid the rising printing and mailing costs of traditional direct mail. Plus, it's more effective! An online campaign will often turn a profit even if the entire mailing produces only 1 percent response or less! If you're ready to try e-mail marketing, or if you're already doing it and want to know more, Internet Direct Mail has all the information you need. From selecting products and offers to writing copy and incorporating rich media-like video clips or audio into an e-mail, Internet Direct Mail shows you step by step how to create, send, and track a highly successful e-mail campaign. This guide also includes the authors' carefully compiled, invaluable lists of resources for:
  • E-mail list brokers and service bureaus
  • Credit card companies and corporations offering merchants accounts
  • Books and software on Web marketing
  • Online advertising services
Internet Direct Mail offers insight, advice, and step-by-step assistance from seasoned direct-marketing professionals who have experienced great success with Internet campaigns. Their expert guidance will help you make sound decisions about your offer, your creative, your list, your fulfillment, your method of measurement, and many other issues--allowing you to start and run a smooth, professional, results-oriented e-mail campaign.

A guide to direct marketing via the Internet, teaching step-by-step how to create, send, and track a highly successful e-mail campaign. Includes lists of resources for e-mail list brokers and service bureaus, credit card companies and corporations offering merchant accounts, books and software on Web marketing, and more. DLC: Internet marketing.
Acknowledgments ix
Preface xi
Introduction to Internet Direct Mail
1(16)
Internet Direct Mail Works---and Here's the Proof
2(4)
An Evolution, Not a Revolution
6(2)
Where We Stand Now
8(4)
Six Steps to Internet Direct Mail Success
12(4)
To Sum It All Up
16(1)
What Sells Best on the Internet?
17(20)
How Internet Direct Mail Can Help You Improve Your Marketing Results
17(2)
What Types of Products Can Be Sold via the Internet?
19(3)
What Type of Customer Is the Typical Internet Buyer?
22(3)
Characteristics of the Successful Internet Product
25(4)
How and When Do You Offer Back-End Products?
29(2)
Sales Tax
31(2)
Accept Credit Cards on Your Website
33(3)
To Sum It All Up
36(1)
Creating the Mailing
37(32)
Plain or Fancy?
38(2)
Structuring the Message
40(2)
More on Subject Lines
42(1)
The ``From'' Line
43(1)
The Lead
44(1)
Writing the Body Copy
45(2)
Opt-Out Language
47(1)
Proofread
48(1)
More DM Tips
49(2)
Case Study: Free Shopping
51(2)
Response Options and Measurement
53(1)
Tips for Maximizing Your Response Rates
54(2)
Sig File
56(1)
Internet Direct Mail Formats and Examples
56(11)
To Sum It All Up
67(2)
Getting and Using Internet Mailing Lists
69(26)
Converting Your House List to an E-List
70(3)
Renting E-Lists That Work
73(6)
Growing Acceptance of E-Mail Marketing
79(2)
Modeling Your E-List
81(4)
Selecting Your Modeling Method
85(1)
Merge-Purge
86(1)
Co-Ops
87(1)
Endorsed Exchanges
87(1)
Deliverability
88(1)
Collaborative Filtering and Closed-Loop Marketing
88(2)
The Future of E-Lists
90(3)
To Sum It All Up
93(2)
Broadcasting the E-Mail Message
95(18)
Listservers
97(5)
Bulk E-Mail Programs
102(1)
Service Bureaus
102(1)
Timing of Transmission
103(3)
Frequency
106(1)
Day and Time
106(2)
Case Study: Ticketmaster Online/E-Dialog Springsteen Campaign
108(1)
Special Considerations for Sending E-Marketing Messages to AOL Accounts
109(2)
To Sum It All Up
111(2)
Reply Options and Mechanisms
113(12)
Web Response Forms
113(2)
Other Internet Direct Mail Response Options
115(1)
Web Forms and Prepopulated Forms
116(1)
Personalized URLs
116(2)
Basic Internet Response Models
118(2)
Human Response for E-Marketing Inquiries
120(3)
Affiliate Programs
123(1)
To Sum It All Up
123(2)
Tracking and Measuring Results
125(18)
Response Speed
126(1)
Measuring Online Response
127(1)
Types of E-Mail Responders
128(1)
E-Campaign Response Analysis
129(1)
Measuring E-Campaign Results
130(3)
E-Mail Testing Strategies
133(4)
Tracking E-Marketing Activities to Bottom-Line Sales Results
137(3)
To Sum It All Up
140(3)
Avoiding Spam, Flaming, and Other Unique Internet Marketing Problems
143(16)
Internet Users Are Sensitive to Spam
143(2)
To Spam or Not to Spam?
145(2)
Crime and Punishment for Spammers
147(1)
How to Spot Spam Instantly
148(1)
The Golden Rule of E-Marketing
149(1)
Opt-In E-Mail
149(2)
E-Mail Etiquette
151(1)
To Sum It All Up
152(7)
Integrating Internet DM into Your E-Business
159(42)
Multimailing: Integrating E-Mail with Postal Mail
159(6)
Banner Ads Versus E-Mail Marketing
165(3)
Nine Common Banner Ad Mistakes to Avoid
168(1)
Placing Banner Ads
169(2)
The Ten Commandments of E-Marketing
171(3)
E-Marketing Versus Conventional Marketing
174(2)
More Ways to Make Being Online More Profitable
176(4)
How to Drive Traffic to Your Website
180(2)
Fine-Tuning Your Internet Direct Mail Campaigns
182(3)
Marketing Online with E-Zines
185(11)
E-Mail Surveys
196(3)
To Sum It All Up
199(2)
Following Up with Internet Prospects
201(28)
Automated Response with Autoresponders
201(3)
How Do Cookies Work and How Are They Used?
204(1)
The Three Cs of E-Success
205(3)
Viral E-Marketing
208(1)
Make Money Renting Your E-List
209(5)
Sticky Sites
214(1)
Data Push
214(2)
More About Database Marketing on the Internet
216(7)
Is Traditional Direct Mail Marketing Dead?
223(5)
To Sum It All Up
228(1)
Appendix A: Sources and Resources 229(28)
Appendix B: Sample E-Mails 257(36)
Glossary 293(26)
Bibliography 319(8)
Index 327(8)
About the Authors 335
Robert W. Bly is the author of more than 40 business books. Steve Roberts is president of Edith Roman Associates, a list brokerages and direct-marketing firm. Michelle Feit is vice president of Internet services for Edith Roman Associates.

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