| Acknowledgments |
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ix | |
| Preface |
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xi | |
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Introduction to Internet Direct Mail |
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1 | (16) |
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Internet Direct Mail Works---and Here's the Proof |
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2 | (4) |
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An Evolution, Not a Revolution |
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6 | (2) |
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8 | (4) |
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Six Steps to Internet Direct Mail Success |
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12 | (4) |
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16 | (1) |
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What Sells Best on the Internet? |
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17 | (20) |
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How Internet Direct Mail Can Help You Improve Your Marketing Results |
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17 | (2) |
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What Types of Products Can Be Sold via the Internet? |
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19 | (3) |
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What Type of Customer Is the Typical Internet Buyer? |
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22 | (3) |
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Characteristics of the Successful Internet Product |
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25 | (4) |
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How and When Do You Offer Back-End Products? |
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29 | (2) |
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31 | (2) |
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Accept Credit Cards on Your Website |
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33 | (3) |
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36 | (1) |
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37 | (32) |
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38 | (2) |
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40 | (2) |
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42 | (1) |
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43 | (1) |
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44 | (1) |
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45 | (2) |
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47 | (1) |
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48 | (1) |
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49 | (2) |
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Case Study: Free Shopping |
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51 | (2) |
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Response Options and Measurement |
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53 | (1) |
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Tips for Maximizing Your Response Rates |
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54 | (2) |
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56 | (1) |
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Internet Direct Mail Formats and Examples |
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56 | (11) |
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67 | (2) |
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Getting and Using Internet Mailing Lists |
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69 | (26) |
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Converting Your House List to an E-List |
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70 | (3) |
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Renting E-Lists That Work |
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73 | (6) |
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Growing Acceptance of E-Mail Marketing |
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79 | (2) |
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81 | (4) |
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Selecting Your Modeling Method |
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85 | (1) |
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86 | (1) |
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87 | (1) |
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87 | (1) |
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88 | (1) |
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Collaborative Filtering and Closed-Loop Marketing |
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88 | (2) |
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90 | (3) |
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93 | (2) |
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Broadcasting the E-Mail Message |
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95 | (18) |
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97 | (5) |
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102 | (1) |
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102 | (1) |
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103 | (3) |
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106 | (1) |
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106 | (2) |
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Case Study: Ticketmaster Online/E-Dialog Springsteen Campaign |
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108 | (1) |
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Special Considerations for Sending E-Marketing Messages to AOL Accounts |
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109 | (2) |
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111 | (2) |
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Reply Options and Mechanisms |
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113 | (12) |
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113 | (2) |
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Other Internet Direct Mail Response Options |
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115 | (1) |
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Web Forms and Prepopulated Forms |
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116 | (1) |
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116 | (2) |
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Basic Internet Response Models |
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118 | (2) |
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Human Response for E-Marketing Inquiries |
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120 | (3) |
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123 | (1) |
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123 | (2) |
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Tracking and Measuring Results |
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125 | (18) |
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126 | (1) |
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Measuring Online Response |
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127 | (1) |
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Types of E-Mail Responders |
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128 | (1) |
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E-Campaign Response Analysis |
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129 | (1) |
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Measuring E-Campaign Results |
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130 | (3) |
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E-Mail Testing Strategies |
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133 | (4) |
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Tracking E-Marketing Activities to Bottom-Line Sales Results |
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137 | (3) |
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140 | (3) |
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Avoiding Spam, Flaming, and Other Unique Internet Marketing Problems |
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143 | (16) |
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Internet Users Are Sensitive to Spam |
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143 | (2) |
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145 | (2) |
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Crime and Punishment for Spammers |
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147 | (1) |
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How to Spot Spam Instantly |
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148 | (1) |
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The Golden Rule of E-Marketing |
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149 | (1) |
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149 | (2) |
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151 | (1) |
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152 | (7) |
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Integrating Internet DM into Your E-Business |
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159 | (42) |
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Multimailing: Integrating E-Mail with Postal Mail |
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159 | (6) |
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Banner Ads Versus E-Mail Marketing |
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165 | (3) |
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Nine Common Banner Ad Mistakes to Avoid |
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168 | (1) |
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169 | (2) |
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The Ten Commandments of E-Marketing |
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171 | (3) |
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E-Marketing Versus Conventional Marketing |
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174 | (2) |
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More Ways to Make Being Online More Profitable |
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176 | (4) |
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How to Drive Traffic to Your Website |
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180 | (2) |
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Fine-Tuning Your Internet Direct Mail Campaigns |
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182 | (3) |
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Marketing Online with E-Zines |
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185 | (11) |
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196 | (3) |
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199 | (2) |
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Following Up with Internet Prospects |
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201 | (28) |
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Automated Response with Autoresponders |
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201 | (3) |
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How Do Cookies Work and How Are They Used? |
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204 | (1) |
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The Three Cs of E-Success |
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205 | (3) |
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208 | (1) |
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Make Money Renting Your E-List |
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209 | (5) |
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214 | (1) |
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214 | (2) |
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More About Database Marketing on the Internet |
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216 | (7) |
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Is Traditional Direct Mail Marketing Dead? |
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223 | (5) |
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228 | (1) |
| Appendix A: Sources and Resources |
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229 | (28) |
| Appendix B: Sample E-Mails |
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257 | (36) |
| Glossary |
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293 | (26) |
| Bibliography |
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319 | (8) |
| Index |
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327 | (8) |
| About the Authors |
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335 | |