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Marketing in Travel and Tourism,9780750644716
Other versions by this Author

Marketing in Travel and Tourism


Edition: 3rd
Author(s): Middleton; Clarke
ISBN10:  0750644710
ISBN13:  9780750644716
Format:  Paperback
Pub. Date:  5/15/2001
Publisher(s): Elsevier Science & Technology

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SummaryTable of Contents
Now in its third edition, the best-selling text, Marketing in Travel and Tourism, explains the principles and practice of marketing as they are increasingly being applied in the global travel and tourism industry. Building on the success of previous editions, the authors have completely revised the text to reflect the changes in the travel and tourism industry in the 21st century.

International examples and case studies drawn from recent practice in several countries are used throughout the text. Case studies emphasising the role of ICT include: Microburners, Travel Inn (budget hotels), RCI Europe, the Balearic Islands, and ICT and the role of the Internet in international NTO strategies.

With its comprehensive content and user friendly style, Marketing in Travel and Tourism third edition takes the reader from an initial definition of the subject matter through to the application of marketing in the travel and tourism industry, discussing crucial components such as planning strategy and the marketing mix, making it an indispensable text for both students and practitioners alike.

Explains the concepts and principles of marketing
Extensive use of case histories and examples
A classic work of reference

Textbook explaining the principles and practice of marketing in the global tourism industry, revised to reflect recent changes in the travel and tourism industry, including the impact of information and communications technology (ICT). Features numerous illustrations and international applications. For students and managers. Previous edition: c1994. Softcover.
Foreword vii
Preface ix
Acknowledgements xv
List of figures
xvii
List of tables
xix
Abbreviations xxi
Part One The Meaning of Marketing in Travel and Tourism
Introducing travel and tourism
3(15)
Introducing marketing: the systematic thought process
18(16)
The special characteristics of travel and tourism marketing
34(18)
The dynamic business environment: factors influencing demand for tourism
52(18)
The dynamic business environment: individual motivations and buyer behaviour
70(17)
Part Two Understanding the Marketing Mix in Travel and Tourism
The marketing mix for tourism services
87(18)
Market segmentation for travel and tourism markets
105(16)
Product formulation in tourism
121(17)
The role of price in the marketing mix
138(17)
Part Three Planning Strategy and Tactics for Travel and Tourism Marketing
Information and communications technology and tourism marketing
155(15)
Marketing research: the information base for effective marketing
170(18)
Planning marketing strategy
188(15)
Planning marketing tactics
203(13)
Planning marketing campaigns: budgeting and measuring performance
216(19)
Part Four Using the Principal Marketing Tools in Travel and Tourism
Advertising and public relations
235(20)
Sales promotion, merchandising and personal selling
255(16)
Brochures, other print and electronic information
271(17)
Distribution channels in travel and tourism: creating access
288(21)
Direct marketing
309(18)
Part Five Applying Marketing in the Travel and Tourism Industry
Marketing countries as tourism destinations
327(21)
Marketing visitor attractions
348(18)
Marketing passenger transport
366(20)
Marketing accommodation
386(23)
Marketing inclusive tours and product packages
409(44)
Part Six Case Studies of Marketing Practice in Travel and Tourism
Travel Inn: a strategy for market development, market leadership and branding in the budget hotel sector
431(4)
Longlands at Cartmel: an innovative Internet marketing strategy for a pioneering micro-business
435(3)
RCI Europe: marketing for a timeshare exchange company
438(5)
The Balearic Islands of Spain: strategy for more sustainable tourism development
443(5)
British Tourist Authority and Canadian Tourism Commission: ICT and the role of the Internet in NTO strategies for marketing and facilitation
448(5)
Epilogue: Prospects for travel and tourism marketing 453(16)
References and select bibliography 469(6)
Index 475

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