Guide to Preparing the Corporate Quality Manual: Bernard Froman: 9780824700904: Book: Technology: eCampus.com

Presenting the quality manual as a strategic tool for quality management, this guide explicates quality management concepts and the place and function of the quality manual in the context of different operational situations. DLC: Quality control.

About the Series

iii

(2)

Foreword

(2)

Preface

vii

(8)

List of Figures

INTRODUCTION

(4)

Quality

(4)

Quality management

(1)

Function and importance of the quality manual

(2)

PART ONE - GENERAL PRINCIPLES

(40)

1 THE CONCEPTS OF QUALITY MANAGEMENT AND QUALITY ASSURANCE

(8)

1.1 Quality

(1)

1.2 Quality control and quality inspection

(1)

1.3 Quality assurance

(4)

1.4 Quality management

(3)

2 THE QUALITY MANUAL WITHIN THE SERIES OF QUALITY SYSTEMS DOCUMENTS

(12)

2.1 The quality documents pyramid

(3)

2.2 Quality manuals and quality plans

(5)

2.3 Procedures

(1)

2.4 The different operational documents

(3)

3 PRINCIPLES FOR WRITING A QUALITY MANUAL

(20)

3.1 Decision and function of top management

(1)

3.2 Writing tips

(3)

3.3 Setup and structure

(15)

PART TWO - CONTENTS OF A QUALITY MANUAL

(162)

4 INTRODUCTORY PAGES AND ANNEXED DOCUMENTS

(8)

4.1 Table of contents

(1)

4.2 President's statement of commitment to quality

(1)

4.3 Scope and field of application

(1)

4.4 Definations and abbreviations

(1)

4.5 References

(1)

4.6 Presentation of the organization

(2)

4.7 Control of the quality manual

(1)

4.8 Annexed supporting documents

(2)

5 TOP MANAGEMENT'S RESPONSIBILITIES

(10)

5.1 Quality policy and objectives

(1)

5.2 Organizational structure

(6)

5.3 Human Resources

(1)

5.4 Management reviews

(3)

6 THE QUALITY SYSTEM

(16)

6.1 The quality loop

(3)

6.2 Structure of the quality function

(5)

6.3 Document structure

(2)

6.4 Control of resources and personnel

(1)

6.5 Contract reviews

(1)

6.6 Traceability

(4)

7 DOCUMENT CONTROL

(20)

7.1 Principles

(1)

7.2 Nature and selection of documents to be controlled

(1)

7.3 Creation and revision of the quality documents

(3)

7.4 Implementation and circulation of quality documents

(4)

7.5 Presentation and identification of documents

(1)

7.6 Preparation and control of procedures

(1)

7.7 Technical documents control

(6)

7.8 Document storage

(4)

8 QUALITY PLANNING

(12)

8.1 General

(1)

8.2 Strategic quality plans

100

(1)

8.3 Product or process quality plans

101

(1)

8.4 Preparation of a product or process quality plan

102

(9)

9 QUALITY IN DESIGN

111

(16)

9.1 General

111

(2)

9.2 Preparation of design and development

113

(1)

9.3 Design input (definition stage)

114

(1)

9.4 Design process

115

(5)

9.5 Design output data

120

(1)

9.6 Design validation

120

(1)

9.6 Design review

120

(1)

9.7 Product qualification

121

(2)

9.8 Design changes

123

(4)

10 QUALITY IN PURCHASING

127

(10)

10.1 General

127

(1)

10.2 Identification of needs and selection of requirements

128

(3)

10.3 Assessment and choice of suppliers

131

(3)

10.4 Drawing up of orders

134

(1)

10.5 Followup, surveillance and receiving inspection

134

(3)

11 PRODUCTION (OR PROCESS) QUALITY

137

(18)

11.1 General

137

(2)

11.2 Preparation for production

139

(8)

11.3 Inspection and tests

147

(5)

11.4 Inspection, measuring and test equipment

152

(1)

11.5 Servicing

153

(2)

12 CONTROL OF NONCONFORMITIES

155

(14)

12.1 General

155

(2)

12.2 Nonconformities for a product

157

(10)

12.3 Process or procedure nonconformities

167

(1)

12.4 Corrective and preventive actions

167

(2)

13 QUALITY EVALUATION

169

(14)

13.1 General

169

(3)

13.2 Quality diagnosis

172

(1)

13.3 Quality audits

173

(7)

13.4 Quality indicators and quality performance charts

180

(1)

13.5 The forms of evaluation recognition

180

(3)

14 QUALITY COSTS

183

(10)

14.1 General

183

(1)

14.2 Definitions related to quality and to non-quality costs

184

(6)

14.3 Determining quality costs

190

(1)

14.4 Improvement of economic factor

191

(2)

15 TRAINING

193

(6)

15.1 General

193

(1)

15.2 Training needs

194

(1)

15.3 Awareness and training for quality

194

(4)

15.4 Qualification of personnel

198

(1)

16 QUALITY IMPROVEMENT

199

(8)

16.1 General

199

(1)

16.2 General principles for quality improvement

200

(1)

16.3 Quality process improvement

201

(1)

16.4 Methods, tools and techniques

202

(1)

16.5 Towards excellence

203

(4)

CONCLUSION

207

(4)

NORMATIVE DOCUMENTS

211

(10)

INDEX

221


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