| Preface |
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viii | |
| Part 1 Case Management Practice |
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3 | (56) |
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1 The Evolution of Case Management Practice |
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3 | (8) |
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3 | (3) |
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Managed Care vs. Case Management |
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6 | (1) |
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Who Does Case Management, and in What Settings? |
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6 | (2) |
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Where Does Case Management Training Occur? |
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8 | (1) |
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Case Management Client Populations |
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9 | (2) |
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2 Overview of Case Management Practice |
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11 | (18) |
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11 | (1) |
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Case Management Functions |
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12 | (2) |
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14 | (1) |
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15 | (2) |
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17 | (1) |
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The Process of Case Management |
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18 | (1) |
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Steps in the Case Management Process |
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19 | (10) |
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3 The Roles of a Case Manager |
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29 | (15) |
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29 | (2) |
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31 | (2) |
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Short-Term Treatment Interventions |
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33 | (1) |
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34 | (3) |
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37 | (1) |
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38 | (2) |
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40 | (1) |
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The Tracking/Follow-Up Role |
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41 | (3) |
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4 An Example of Case Management |
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44 | (15) |
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44 | (1) |
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Determining the Severity of the Problem |
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44 | (1) |
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Developing Hypotheses Concerning Why the Problem Is Occurring |
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44 | (3) |
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47 | (1) |
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Developing and Implementing a Service Intervention Plan |
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48 | (1) |
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49 | (2) |
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51 | (2) |
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53 | (1) |
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Optional Exercises for Chapter 4 |
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53 | (6) |
| Part 2 Case Management Skills |
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59 | (58) |
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5 Interpersonal, Connecting, and Information-Gathering Skills |
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59 | (22) |
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First Impressions and Diversity Issues |
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59 | (2) |
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Basic Interviewing Skills |
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61 | (2) |
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Attending to Personal Issues and Commonalities |
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63 | (1) |
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Active Listening--Restating and Reframing |
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64 | (3) |
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67 | (1) |
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68 | (1) |
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Empathy, Praise, and Support |
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69 | (3) |
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72 | (2) |
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Optional Exercises for Chapter 5 |
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74 | (7) |
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6 Specialized Practice Skills |
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81 | (18) |
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81 | (1) |
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Assessment--The Psycho-Social |
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82 | (2) |
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Methods of Problem Identification |
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84 | (1) |
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Establishing Problem Severity |
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85 | (2) |
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87 | (5) |
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92 | (4) |
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Optional Exercises for Chapter 6 |
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96 | (3) |
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7 Additional Components of Case Management Intervention and Evaluation |
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99 | (18) |
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99 | (3) |
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102 | (3) |
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105 | (2) |
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Evaluation of Case Management Practice |
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107 | (4) |
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Optional Exercises for Chapter 7 |
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111 | (6) |
| Part 3 Case Management Populations and Problems |
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117 | (26) |
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8 Case Management Issues with Special Populations |
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117 | (20) |
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Developmental Disabilities |
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117 | (6) |
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Health Care and Chronic Illness |
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123 | (1) |
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Mental Health and Chronic Mental Illness |
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124 | (3) |
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127 | (3) |
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130 | (3) |
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133 | (2) |
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135 | (2) |
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9 General Problems in the Practice of Case Management |
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137 | (6) |
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Credit Where Credit Is Due |
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137 | (1) |
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138 | (1) |
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139 | (1) |
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140 | (1) |
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141 | (2) |
| References |
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143 | (8) |
| Case Management Source Guide |
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151 | (2) |
| Index |
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153 | |
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