Navigating Human Service Organizations: Gibelman, Margaret: 9780925065629: Book: : eCampus.com

Preface

xiii

The Workplace

xiii

Learning about Organizations

xiv

Case Study Approach

Acknowledgments

xvi

Getting to Know the Human Service Organization

(18)

The Work Setting

(2)

Agency Roles for Social Workers

(1)

Why Do We Need to Know about Organizations?

(2)

Clarifying Terminology

(1)

Ethical Guidelines

(1)

Social Work and Organizations: Historic Roots

(4)

Conflicts Between Professionals and Organizations

(3)

Accommodations in Conflicting Orientations

(1)

Changing Conceptions of Organizations

(1)

Sources of Information about Organizations

(4)

What to Request

(4)

Key Points

(1)

Suggested Learning Activities and Discussion Questions

(1)

Recommended Readings

(1)

References

(1)

Distinguishing Features of Organizations

(23)

Defining Human Service Organizations

(2)

Types of Organizations

(2)

Public versus Private Organizations

(4)

Public Organizations

(1)

Private Organizations

(4)

Boundary Blurring

(2)

Justifiable Confusion

(2)

Self-Help Organizations

(1)

Mission

(6)

Organizational Mission

(1)

Mission Statements

(1)

How the Mission Is Carried Out

(3)

Range of Program Offerings

(1)

Formulating Objectives

(1)

Organizational Structure

(3)

Substructures

(2)

Structural Change

(1)

The Future

(1)

Key Points

(1)

Suggested Learning Activities and Discussion Questions

(1)

Recommended Readings

(1)

References

(3)

How Organizations Are Financed

(25)

Sources of Funds

(3)

Financial Bases by Sector

(1)

Purchase of Services

(1)

Beneficial Public Policies

(1)

Competition for Funds

(1)

Diversification of Funding Sources

(1)

Corporate Contributions

(2)

Cause-Related Marketing

(1)

Foundations

(1)

Individual Donations

(2)

Big Donors

(1)

Fund-Raising Practices

(2)

Other Sources of Revenue

(2)

Fees-for-Service

(1)

Business Ventures

(1)

Volunteer Labor

(1)

Managing Finances

(6)

Financial Operations

(1)

Budgeting

(2)

Budget Responsibility

(1)

Monitoring Finances

(1)

A Positive Bottom Line

(2)

Unwanted Surprises

(1)

Mergers

(2)

Key Points

(1)

Suggested Learning Activities and Discussion Questions

(1)

Recommended Readings

(1)

References

(2)

Who Has the Power? Roles in Human Service Organizations

(15)

Role of the Board of Directors

(4)

Standards

(1)

Board Performance

(1)

Clarifying Board and Staff Responsibilities

(2)

The Job of the Chief Executive Officer

(3)

Attributes of a ``Good'' CEO

(1)

Someone Is Watching: External Key Players

(4)

Standard-Setting Organizations

(1)

``Watchdog'' Agencies

(2)

Government Agencies

(1)

Key Points

(1)

Suggested Learning Activities and Discussion Questions

(1)

Recommended Readings

(1)

References

(2)

Supervision within the Organizational Setting

(21)

Definitions of Supervision

(1)

The Supervisor

(1)

The Code of Ethics and Supervision

(1)

The Role of Social Work Supervision within the Organization

(1)

The Functions of Supervision

(2)

The Educational Function

(1)

Support

(1)

Administrative Function

(1)

Supervision and Accountability

(1)

Difficulties Encountered in Supervision

(3)

Relationship Issues

(1)

Constraints on the Supervisor

(2)

Supervisory ``Style''

(1)

Enhancing Professional Development

(4)

Continuing Professional Education

(3)

Evaluating Job Performance

(5)

Clarifying Needs and Expectations

(1)

Performance Evaluations

(4)

Key Points

(1)

Suggested Learning Activities and Discussion Questions

100

(1)

Recommended Readings

100

(1)

References

101

(2)

The Work Environment

103

(21)

The Impact of Managerial Style

103

(2)

Management Style and Gender

104

(1)

The Agency's Workforce

105

(3)

Staffing Patterns

106

(1)

Use of Part-Time and Temporary Personnel

106

(2)

Volunteers

108

(1)

The Physical Environment

109

(1)

Organizational Culture and Climate

110

(4)

Use of Teams

113

(1)

Communication

114

(1)

Formal Communication

114

(1)

Informal Communication

115

(1)

Informal Environment

115

(1)

Staff Morale

116

(4)

The Impact of Burnout on the Organization

118

(1)

Dealing with Burnout

119

(1)

Key Points

120

(1)

Suggested Learning Activities and Discussion Questions

120

(1)

Recommended Readings

121

(1)

References

121

(3)

Social Work Practice in Host Settings

124

(13)

Work Challenges in Host Settings

124

(1)

Role Incongruity

124

(1)

Health Care Settings as Hosts

125

(1)

Hospital Social Work

125

(1)

The School as an Organizational Setting

126

(3)

Enabling Legislation

127

(1)

The Reality

127

(2)

Criminal Justice

129

(1)

The Legal System

130

(2)

When Social Work No Longer Dominates

132

(1)

Public Welfare

132

(1)

Jewish Community Centers

133

(1)

Unique Challenges

133

(1)

Key Points

134

(1)

Suggested Learning Activities and Discussion Questions

135

(1)

Recommended Readings

135

(1)

References

135

(2)

Conditions of Work

137

(17)

Organizational Policies

137

(1)

Formal Policies Concerning Employment

137

(1)

Laws Governing Employment

138

(4)

Equal Employment Opportunity

138

(1)

Salary Protection

139

(1)

Promotional Opportunities

139

(1)

Affirmative Action

140

(1)

Americans with Disabilities Act

140

(1)

How Far Have We Come?

140

(2)

Workplace Rules

142

(6)

Conflicts of Interest

145

(1)

Dress

146

(1)

Big Brother Is Watching

146

(1)

``At-Will'' Employment

147

(1)

Job Benefits

148

(1)

Unions

149

(1)

Key Points

150

(1)

Suggested Learning Activities and Discussion Questions

151

(1)

Recommended Readings

151

(1)

References

152

(2)

The Changing Environment of Organizations

154

(18)

The Organization as an Open System

154

(1)

Changing Public Policies

155

(2)

Welfare Reform

155

(1)

Child Welfare

156

(1)

Impact of Policy Shifts

157

(1)

Managed Care

157

(2)

Adaptations by Health and Human Service Organizations

158

(1)

Focus on Results

158

(1)

Changing Patterns of Service Delivery

159

(2)

Promoting Competition

159

(1)

Reductions in Government Funding

160

(1)

Consumerism

161

(1)

Accountability

161

(7)

Quality Control

164

(4)

Conclusion

168

(1)

Key Points

168

(1)

Suggested Learning Activities and Discussion Questions

169

(1)

Recommended Readings

169

(1)

References

170

(2)

Internal Sources of Organizational Change

172

(15)

Management Turnover

173

(3)

A New Boss

174

(2)

Facing a Financial Crunch

176

(2)

Downsizing

176

(1)

Contracting Out

176

(2)

Managed Care

178

(1)

A Changing Client Base

179

(2)

Relocation

181

(1)

Planning Processes

182

(2)

Obstacles to Change

183

(1)

Key Points

184

(1)

Suggested Learning Activities and Discussion Questions

185

(1)

Recommended Readings

185

(1)

References

185

(2)

Coping with Change

187

(14)

The Strengths Perspective

187

(1)

Empowerment

188

(4)

Directing Power Resources

192

(2)

Small-Scale Change

192

(1)

Employee Input

193

(1)

Collaboration

193

(1)

Persuading Through Hard Facts

194

(2)

Assessing the Situation

194

(1)

Next Steps

195

(1)

All About Outcomes

196

(2)

Sources of Information

196

(1)

Types of Measurements

197

(1)

Key Points

198

(1)

Suggested Learning Activities and Discussion Questions

199

(1)

Recommended Readings

199

(1)

References

199

(2)

Lending a Helping Hand: Making Your Organization Better

201

(12)

Selecting One's ``Battles''

201

(1)

Dealing with Difficult Colleagues

202

(2)

No Organization Is Perfect

204

(1)

Mentoring

205

(2)

Looking toward Your Future

207

(1)

Career Decision Making

207

(1)

Moving On

208

(1)

A Final Word

208

(1)

Key Points

209

(1)

Suggested Learning Activities and Discussion Questions

210

(1)

Recommended Readings

211

(1)

References

211

(2)

Index

213


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