Turning Lead into Gold: The Demystification of Outsourcing: Bendor-Samuel, Peter: 9781890009878: Book: Business & Economics: eCampus.com

(Publishers Press) Explains the strategic business tool of outsourcing and why it will be necessary for all companies to adopt this strategy in the future. Offers examples of how companies have achieved a variety of objectives, from cutting costs to larger market share, through outsourcing. DLC: Contracting out.

Foreword

(4)

Introduction

(4)

PART 1: There Is No Alternative

(68)

Embracing TINA

(4)

Why Outsourcing Will Change Your Business

The Alchemist's Dream

(28)

Extracting Wealth from Scrap

What Exactly Is Outsourcing?

Misconception of Losing Control

Outsourcing Is Not Contracting

The Nature of the Relationship

Why Outsource?

What Processes Are Outsourced?

Cutting to the Core

Outsourcing as a Solution

The Trail to Outsourcing

(12)

Pioneers Who Traveled the Trail

Globalization

New Worlds to Conquer

The Components of Value

(22)

Leverage--the Crucial Component

The Buyer's Perspective in Recognizing Value

How Can a Buyer Apply Leverage?

PART 2: Principles in Action

(146)

Finding the Right Formula

(36)

Pressure on the Container

Five Steps to Eliminate Pressure

Step 1: Defining the Elements (Scope)

Step 2: Agreeing on an Appropriate Price

Step 3: Providing for Flexibility

Step 4: Making the Contract Short Term and Flexible

Step 5: Aligning Motivations and Objectives

Additional Contributions

Make Sure It's Gold

123

(26)

How to Establish Service Levels

Establishing Metrics

What Buyers Should Measure

Challenges of Measuring

Effects of Diagnostic and Business-Oriented Metrics

Effects of Proactive and Forensic Metrics

The Dangers and Problems in Metrics

Automating the Metrics

Continual Improvement

The Price of Gold

149

(36)

Pricing Is More Than Establishing a Cost

Two Common Practices to Avoid

What Is a Fair Price?

Factors to Consider in Establishing Pricing

Price by Measurable Results

Adjusting Price Through Negotiations

Adjusting Price Through Benchmarking

Adjusting Price for Cost of Living

Paying for Additional Contributions

Contingency (Incentive-Based) Pricing

The Use of Co-sourcing

Issues Inherent in Contingency Pricing and Co-sourcing

Gold Purifiers and Inhibitors

185

(18)

A Supplier's Perquisites for Success

A Buyer's Perquisites for Success

Conflict Resolution

Nurturing the Relationship

From the Lab to the Shop Floor

203

(26)

Choosing the Best Approach to an Alliance

Buyer-Supplier Alliances

Contractual Structure of the Relationship

Example of a Master Procurement Vehicle

The Philosopher's Stone

229

(2)

Appendices on Additional Resources

231




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