9780470497067

No Boundaries : How to Use Time and Labor Management Technology to Win the Race for Profits and Productivity

by
  • ISBN13:

    9780470497067

  • ISBN10:

    0470497068

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2009-06-22
  • Publisher: Wiley
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Summary

This book describes developments in labor management technology that can mitigate the challenges faced by business, industry, and health case (e.g., squeeze on profit margins, an increasingly competitive labor market, and ever increasing regulations), generating results far beyond what most may now think possible. It explains how the latest software can use data from time and attendance and related business systems to create visibility into the work environment at every level. The result is potential problems and unnecessary expenses often can be headed off before they occur.The tentative contents is: (1) How I Got Started in this Business; (2) How Labor Data Technology Is Being Used to Run Companies Better; (3) Using Labor Data to Achieve Financial Goals and Maximize Profits; (4) Using Workforce Management Technology to Enhance Operations, Quality, and Compliance; (5) How Automated systems Made Life Easier; (6) Boosting Employee Retention and Esprit d'Corps; (7) The Many Benefits of Workforce Management Technology Scheduling; (8) How Automated Systems Can Help Companies; (9) Adding Value to Data through Collection and Distribution; (10) Mission and Communication; (11) Need for a Business Case; (12) What to look for and Consider; (13) Creating a Mission-Based Workforce Management Technology System.

Author Biography

LISA DISSELKAMP is President of Athena Enterprises, a management consulting firm specializing in time and attendance system implementations and workforce management business processes. Her clients range in size from a few hundred employees to more than 70,000. She has spoken before such organizations as the American Payroll Association, the Institute of Management Accountants, the Society of Human Resource Managers, the Society of CPAs, and the Service Corps of Retired Executives.

Table of Contents

Forewordp. xiii
Prefacep. xv
Acknowledgmentsp. xix
The Emergence of Workforce Management Technology and What it Can do for your Businessp. 1
How I Got Started in Time and Labor Management Technologyp. 3
An Uncharted Career Path Takes Offp. 3
A New Time and Attendance Opportunity Presents Itselfp. 12
Using Labor Data Technology to Better Run Organizationsp. 15
What Is the Perfect Setup for Managing Your Business?p. 15
The Evolution of Business Technologyp. 26
The Need for WMT Exists in Every Market Sectorp. 42
Labor Data-A Device Used to Achieve Financial Goals and Maximize Profitsp. 57
The Power of WMT Will Change Expectationsp. 57
Use WMT to Manage Budgets Todayp. 68
Eliminating Blank-Check Budgetingp. 70
WMT Controls Costs and Manages the Complexp. 75
Automated Workflow Offers Direct and Indirect Financial Benefitsp. 83
Is a New Time and Labor Management System Right for Us?p. 87
Using Workforce Management Technology to Enhance Operations, Quality, and Compliancep. 91
Operations: The Greatest Impactp. 91
Delivering the Right Tools and Datap. 96
The Forgotten Areas: Attendance and Leave Managementp. 103
Compliance Is a Growing Concernp. 111
How Automated Systems Make Life Easierp. 123
Configurable Software Supports Complex Rulesp. 123
Historical Edits Features Maintain Accuracy in Any Time Framep. 124
Group Edits Make Life Easyp. 125
Reason and Comment Trackingp. 125
Error Reporting Is the Sonar of WMTp. 127
Calendars Reveal Chronic Tardiness and Absences Easilyp. 128
Make Tracking Operational Issues Routinep. 129
Manage Holiday Complexityp. 130
Automate Administering Long-Range Programsp. 132
Calculate Paid Days Offp. 133
The Human Side of Technical Implementationsp. 137
You Must Understand Your Peoplep. 137
Treat Employees Wellp. 142
Know How to Change Behaviorp. 151
The Many Benefits of Workforce Scheduling Technologyp. 155
The Science of Workforce Schedulingp. 155
How a Scheduling System Accomplishes Its Goalsp. 162
Budget and Schedule in a Dynamic Environmentp. 171
Workforce Management Technology Systems and Installation Considerationsp. 177
p. 179
Data Is for Everyone, Everything, and Everywherep. 179
You Cannot Manage What You Cannot Seep. 190
Evaluate the System's Componentsp. 194
Scalability-Can the System Adjust?p. 202
System Mission and Communicationsp. 209
What Is the System Here to Do?p. 209
Ensuring Actionable Feedbackp. 216
Sell the Benefits of the New Systemp. 218
From Concept to Projectp. 223
The Need for a Business Casep. 225
The Value of Creating a Business Casep. 225
Laying the Groundworkp. 226
Why This Process Makes Sensep. 233
Business Case Development Is a Team Effortp. 234
A Good Business Case Is Both a Map and a Contractp. 244
Be Thorough-Don't Be Set Asidep. 245
What to Look for and Considerp. 247
Focus on Benefits and Consider the Alternativesp. 247
Look Out for Hidden Practicesp. 248
Where Should the Different Types of Data Reside?p. 250
The System Should Be a Platformp. 255
Access and Security Issuesp. 265
Software as a Service (SaaS)-Hosted Solutions Have a Lot to Offerp. 267
Creating a Mission-Based Workforce Management Technology Systemp. 269
The Business Case Defines the Missionp. 269
Cost Should Be Related to Valuep. 277
Final Thoughtsp. 282
New Path for Payroll Professionalsp. 285
The Evolution of Payroll and HRp. 285
Where Is Payroll Today?p. 286
Why Payroll and Human Resources Have Evolved so Differentlyp. 286
Payroll Should Be Positioned as a Strategic Playerp. 288
Especially for Owners and C-Level Executivesp. 293
About the Authorp. 297
Indexp. 299
Table of Contents provided by Ingram. All Rights Reserved.

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