What is included with this book?
Roland Cavanagh is a managing partner at Implementation Partners. He spent 14 years working in engineering and management at manufacturing companies and has been hired as a consultant by GE, Sears, eBay, Sun Microsystems, and many other companies. He is coauthor of The Six Sigma Way, The Six Sigma Way Team Fieldbook, and What is DFSS?
Dodd Starbird is a managing partner at Implementation Partners has led process improvement programs for companies for a Fortune 200 financial services company, numerous large and small manufacturing firms, distribution operations, and venture capitalist investors.
|Prologue: The GPS Story||p. ix|
|Engaged Team Performance, What and Why||p. 1|
|Engaged Team Performance at a Glance||p. 3|
|"As the Pendulum Swings"-A Brief History of Adventures in Business Improvement||p. 9|
|From the Outside In: Understanding the Customer Experience||p. 25|
|Individual Goals: What You Measure Is What You Get||p. 31|
|Is it Process or Performance? Both!||p. 45|
|Changing Process: The GPS Story and the Power of Lean Six Sigma||p. 61|
|Power to the People: Facilitation and the Cycle of Change||p. 77|
|The Right Performance Metrics: Effectiveness and Efficiency||p. 97|
|Team Goals||p. 117|
|The Fluid Organization of the Future: Making the Transformation to ETP||p. 129|
|Expectations, Rewards, and the Motivation to Excel||p. 143|
|The New Age of Collaboration: New Paradigms in Organization and Competition||p. 153|
|Deploying Engaged Team Performance within Your Organization||p. 161|
|Eight Steps to Deploying Engaged Team Performance in Your Organization||p. 163|
|The Path Forward||p. 187|
|The Role of Senior Leadership in Enabling Engaged Team Performance||p. 189|
|Breakthrough: The Future of Engaged Team Performance||p. 211|
|Appendix: The GPS Case Study||p. 217|
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