Acknowledgments ix
Introduction 1
1 Commit to Improvement 9
2 Increase Value, Don’t Cut Costs 33
3 Think Horizontally 53
4 Standard Work 77
5 Visual Management 111
6 The Coaching Triangle 133
Afterword 155
Appendix 1: Organizational Fitness Self-Assessment 159
Appendix 2: Resources 167
Notes 175
Index 183