9780195161113

Building Trust In Business, Politics, Relationships, and Life

by ;
  • ISBN13:

    9780195161113

  • ISBN10:

    0195161114

  • Format: Paperback
  • Copyright: 2003-05-01
  • Publisher: Oxford University Press

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Summary

In business, politics, marriage, indeed in any significant relationship, trust is the essential precondition upon which all real success depends. But what, precisely, is trust? How can it be achieved and sustained? And, most importantly, how can it be regained once it has been broken? In Building Trust, Robert C. Solomon and Fernando Flores offer compelling answers to these questions. They argue that trust is not something that simply exists from the beginning, something we can assume or take for granted; that it is not a static quality or "social glue." Instead, they assertthat trust is an emotional skill, an active and dynamic part of our lives that we build and sustain with our promises and commitments, our emotions and integrity. In looking closely at the effects of mistrust, such as insidious office politics that can sabotage a company's efficiency, Solomon andFlores demonstrate how to move from naive trust that is easily shattered to an authentic trust that is sophisticated, reflective, and possible to renew. As the global economy makes us more and more reliant on "strangers," and as our political and personal interactions become more complex, Building Trust offers invaluable insight into a vital aspect of human relationships.

Author Biography


Robert C. Solomon is the Quincy Lee Centennial Professor of Business and Philosophy at the University of Texas, Austin. His books include A Short History of Philosophy and Business Ethics, both published by OUP. Fernando Flores is Presidente, Fundacion Chile (a Chilean non-governmental organization) and Chairman and CEO of Business Design Associates, Inc.

Table of Contents

Preface ix
Introduction 3(13)
Trusting Trust
16(36)
Trust on Trial
18(4)
Alternatives to Trust: Fear, Control, Power
22(8)
Distrust: ``Paranoia'' and Cynicism
30(7)
Basic Trust
37(3)
Trusting Strangers: The Global Society
40(3)
Talking about Trust
43(4)
Building Trust
47(5)
Understanding and Misunderstanding Trust
52(38)
How We Misunderstand Trust
54(5)
Simple Trust
59(5)
Blind Trust
64(4)
Trust and Reliance: The Mechanization of Trust
68(4)
Whom Can You Trust?
72(4)
Two Virtues: Trust and Trustworthiness
76(4)
Conditional Trust
80(3)
Beyond Competence
83(3)
Trust as Medium: The Most Insidious Misunderstanding
86(4)
Authentic Trust
90(63)
From Simple Trust to Authentic Trust
92(3)
Authentic Trust
95(8)
Trust as Emotion
103(5)
Trust as Mood
108(6)
Trust as Background and as ``Medium''
114(4)
Self-Trust, Self-Confidence
118(5)
Knowing Self-Trust
123(2)
Emotional Self-Trust
125(3)
Breaches and Betrayals of Trust
128(8)
Trust, Hope, and Forgiveness
136(9)
Authentic Trust and Leadership: Disclosing New Worlds
145(8)
Conclusion: Building Authentic Trust 153(2)
Notes 155(12)
Bibliography 167(8)
Index 175

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