Built to Serve : How to Drive the Bottom Line with People-First Practices

by Sanders, Dan; Covey, Stephen; Blanchard, Ken

• ISBN13: 9780071497923
• ISBN10: 0071497927
• Edition: 1st
• Format: Hardcover
• Copyright: 2007-09-17
• Publisher: McGraw-Hill Education

Summary

In the tradition of Hug Your Customer, this is a firsthand story of how a positive company culture provides the basis for competitive advantage The first supermarket to win the National Torch Award for marketplace ethics (previous winners include Sony and IBM), and the inaugural recipient of the National Community Service Award, given by Supermarket News. United Supermarkets is also consistently voted a "Top 50 Places to Work in Texas" by the Texas Better Business Bureau Dan Sanders is a founding member of the Center for Corporate Culture, a leading CEO thinktank that runs national conferences featuring Stephen Covey, Ken Blanchard, George H.W. Bush, and Norman Schwarzkopf

Author Biography

Dan J. Sanders is CEO of United Supermarkets, the first supermarket to win the prestigious National Torch Award for Marketplace Ethics. Sanders is also cofounder of The Center for Corporate Culture, which challenges and coaches CEOs and their teams to build corporate cultures focused on leadership, ethics, wellness, and execution. In addition to his business endeavors, Sanders is also a former Air Force U-2 reconnaissance pilot and a highly decorated officer.

www.danjsanders.com

Table of Contents

Foreword: Dr. Stephen R. Covey	p. xi
Preface	p. xix
Introduction	p. 1
Building a People Culture in a Numbers World	p. 17
Understanding Higher Math	p. 19
The Emerging Career Model	p. 37
Making Winners Fail	p. 53
Knowing Players from Fans	p. 73
Executing First Things First	p. 89
Defining the Who: See the Vision	p. 91
Defining the What: Know the Mission	p. 109
Defining the When: Keep the Faith	p. 125
When Things Go Bad (and They Will)	p. 143
Intangibles Drive Tangibles	p. 161
People, Not Profits	p. 163
Decision-Making: More Than a Spreadsheet	p. 181
The 4P Management System	p. 197
Humility Trumps Pride	p. 215
Conclusion	p. 227
Afterword: Ken Blanchard	p. 233
Index	p. 237
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