Built on Values : Creating an Enviable Culture That Outperforms the Competition

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  • Edition: 1st
  • Format: Hardcover
  • Copyright: 1/18/2011
  • Publisher: Jossey-Bass

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Most leaders know that a winning, engaged culture is the key to attracting top talent-and customers. Yet, it remains elusive how exactly to create this ideal workplace -one where everyone from the front lines to the board room knows the company's values and feels comfortable and empowered to act on them.Based on Ann Rhoades' years of experience with JetBlue, Southwest, and other companies known for their trailblazing corporate cultures, Built on Values reveals exactly how leaders can create winning environments that allow their employees and their companies to thrive. Companies that create or improve values-based cultures can become higher performers, both in customer and employee satisfaction and financial return, as proven by Rhoades' work with JetBlue, Southwest Airlines, Disney, Loma Linda University Hospitals, Doubletree Hotels, Juniper Networks, and P.F. Chang's China Bistros.Built on Values provides a clear blueprint for how to accomplish culture change, showing: How to exceed the expectations of employees and customers How to develop a Values Blueprint tailored to your organization's goals and put it into action Why it's essential to hire, fire, and reward people based on values alone, and How to establish a discipline for sustaining a values-centric cultureBuilt on Values helps companies get on the pathway to greatness by showing the exact steps for either curing an ailing company culture or creating a new one from scratch.

Author Biography

Ann Rhoades is President of People Ink, which helps companies build values-based corporate cultures using the Values Blueprint principles, and CEO of CareLeaders, LLC. She was one of the five founding executives of JetBlue Airways, Chief People Officer for Southwest Airlines, and Executive Vice President of Team Services at Doubletree and Promus Hotel Corporations. Today, she continues to serve on the JetBlue Board of Directors, as well as on the boards of P.F. Chang's China Bistro; HireVue, Inc.; Anderson School of Business at the University of New Mexico; ACCION New Mexico - Arizona - Colorado; and is board chair of Safer New Mexico Now. She lives in Albuquerque, New Mexico.?

Nancy Shepherdson is a freelance journalist who has written more than 500 articles and five books over the past twenty years.

Table of Contents

Forewordp. v
Introduction: Launching a Culture Change the Right Wayp. ix
Is a Values-Based Culture Worth the Effort?p. 1
So How's That Working ˘For You?÷: Uncover Your Company's True Valuesp. 17
Craft Your Values Blueprint: The Foundation of Everythingp. 33
Fill Your Company With a Players: A Values-Based Way to Hirep. 51
Let Your Employees Impress You: Implement a Value-Centered Metrics Systemp. 71
Reward Culture Change: Values as a Competitive Advantagep. 91
Astonish Your Employees: Inspire Culture Change from the C-Suitep. 111
Reinforce Your Values Culture: Be Excessive about Communicationp. 129
Continuous Discipline: Create a Plan for Culture Maintenancep. 151
Leader's Toolboxp. 169
Notesp. 205
Referencesp. 211
Acknowledgmentsp. 215
About the Authorsp. 219
Indexp. 221
Table of Contents provided by Ingram. All Rights Reserved.

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