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Business Communication (with Teams Handbook)
ISBN13:by Lehman, Carol M.; DuFrene, Debbie D.
South-Western College Pub
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What version or edition is this?
This is the 16th edition with a publication date of 2/19/2010.
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- The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
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This proven text is now thoroughly updated to reflect ongoing changes in technology, organizations, the business marketplace, and the global economy, combining a strong emphasis on sound writing principles with practical coverage of real-world spoken, electronic, and written communication situations and strategies that play a vital role in modern business.
Table of Contents
|Establishing a Framework for Business Communication|
|Focusing on Interpersonal and Group Communication|
|Planning Spoken and Written Messages|
|Preparing Spoken and Written Messages|
|Communicating Through Voice, Electronic and Written Messages|
|Delivering Good- and Neutral-News Messages|
|Delivering Bad-News Messages|
|Delivering Persuasive Messages|
|Communication Through Reports and Business Presentations|
|Understanding the Report Process and Research Methods|
|Managing Data and Using Graphics|
|Organizing and Preparing Reports and Proposals|
|Designing and Delivering Business Presentations|
|Communication for Employment|
|Preparing Resumes and Application Messages|
|Interviewing for a Job and Preparing Employment Messages|
|Document Format and Layout Guide|
|Language Review and Exercises|
|Table of Contents provided by Publisher. All Rights Reserved.|