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Business Communication (with Teams Handbook)by Lehman, Carol M.; DuFrene, Debbie D.
South-Western College Pub
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This is the 16th edition with a publication date of 2/19/2010.
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This proven text is now thoroughly updated to reflect ongoing changes in technology, organizations, the business marketplace, and the global economy, combining a strong emphasis on sound writing principles with practical coverage of real-world spoken, electronic, and written communication situations and strategies that play a vital role in modern business.
Table of Contents
|Establishing a Framework for Business Communication|
|Focusing on Interpersonal and Group Communication|
|Planning Spoken and Written Messages|
|Preparing Spoken and Written Messages|
|Communicating Through Voice, Electronic and Written Messages|
|Delivering Good- and Neutral-News Messages|
|Delivering Bad-News Messages|
|Delivering Persuasive Messages|
|Communication Through Reports and Business Presentations|
|Understanding the Report Process and Research Methods|
|Managing Data and Using Graphics|
|Organizing and Preparing Reports and Proposals|
|Designing and Delivering Business Presentations|
|Communication for Employment|
|Preparing Resumes and Application Messages|
|Interviewing for a Job and Preparing Employment Messages|
|Document Format and Layout Guide|
|Language Review and Exercises|
|Table of Contents provided by Publisher. All Rights Reserved.|