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Business Ethics: Ethical Decision Making and Cases,9780618395736
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Business Ethics: Ethical Decision Making and Cases

by
Edition:
6th
ISBN13:

9780618395736

ISBN10:
0618395733
Format:
Paperback
Pub. Date:
1/1/2004
Publisher(s):
South-Western College Pub
List Price: $116.66
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Summary

Due to a series of highly publicized scandals involving prominent organizations and figures (including Enron, WorldCom, and Martha Stewart), more business instructors are intent on teaching their students sound ethical principals. Business Ethics fulfills the need for a practical, applied text at the core of the ethics course or used as a supplement in other undergraduate and graduate courses. This accessible, up-to-date text covers the complex environment in which managers confront ethical decision making. Through this managerial framework, the authors cover the overall concepts, processes, and best practices associated with successful business ethics programs--helping students to see how ethics can be integrated into key strategic business decisions. Pedagogical tools help students to prepare for real-world ethical dilemmas instead of focusing on intellectual reasoning or a philosophical discussion of ideas. At the beginning of each chapter, Chapter Objectives give students concrete expectations for what they will learn, and An Ethical Dilemma describes a hypothetical incident and then asks students to consider how it may be resolved. A Real-Life Situation, or fictional mini-case, at the end of each chapter helps students to practice what they have learned and experience the process of ethical decision making. Check Your EQ quizzes allow students to assess their overall understanding of the key points in each chapter (answers appear upside-down at the end of this feature). In addition, instructors can use Behavior Simulation Role-Playing Cases from the Instructor's Resource Manual that encourage students to practice making complex, realistic, and timely ethical decisions while working in teams. New! Nine new cases reinforce the text's applied approach to ethics and cover a range of organizations and topics, such as "Martha Stewart's Insider Trading Scandal," "Enron: The Case of the Tilted 'E,'" "Tyco International, Ltd.," and "WorldCom." The Sixth Edition features a total of 18 cases--three more than in the last edition. New! Chapter 10, Business Ethics in a Global Economy, includes information on best practices, ethics audits, and disaster recovery planning to increase students' awareness of cross-national ethical issues and develop their strategic skills for planning and working through disasters. New! New and updated topics appear throughout the text, including a discussion of organizational and stakeholder issues and how to manage the necessary conflicts between stakeholder priorities; clarification of the notion of a universal code of ethics; increased coverage of highly ethical organizations such as Nordstrom and L.L. Bean; and more examples of ethical issues at lower management and entry-level positions. New! The Sixth Edition features a new two-color design, increasing the text's visual appeal and accessibility by more effectively highlighting major topics.

Table of Contents

The Importance of Business Ethics
2(24)
Chapter Objectives
2(1)
Chapter Outline
2(1)
An Ethical Dilemma
3(2)
Business Ethics Defined
5(1)
Why Study Business Ethics?
6(3)
A Crisis in Business Ethics
6(2)
The Reasons for Studying Business Ethics
8(1)
The Development of Business Ethics
9(4)
Before 1960: Ethics in Business
9(1)
The 1960s: The Rise of Social Issues in Business
10(1)
The 1970s: Business Ethics As an Emerging Field
10(1)
The 1980s: Consolidation
11(1)
The 1990s: Institutionalization of Business Ethics
12(1)
The Twenty-first Century: A New Focus on Business Ethics
12(1)
The Benefit of Business Ethics
13(6)
Ethics Contributes to Employee Commitment
14(2)
Ethics Contributes to Investor Loyalty
16(1)
Ethics Contributes to Customer Satisfaction
17(1)
Ethics Contributes to Profits
18(1)
Our Framework for Studying Business Ethics
19(2)
Summary
21(1)
Important Terms for Review
22(1)
A Real-Life Situation
22(1)
Check Your E.Q.
23(1)
Emerging Business Ethics Issues
24(21)
Chapter Objectives
24(1)
Chapter Outline
24(1)
An Ethical Dilemma
25(1)
Stakeholders Define Ethical Issues in Business
26(5)
Identifying Stakeholders
27(2)
A Stakeholder Orientation
29(2)
Ethical Issues in Business
31(10)
Honesty and Fairness
31(1)
Conflicts of Interest
32(1)
Fraud
33(3)
Discrimination
36(2)
Information Technology
38(3)
Recognizing an Ethical Issue
41(1)
Summary
41(2)
Important Terms for Review
43(1)
A Real-Life Situation
43(1)
Check Your E.Q.
44(1)
Ethics As a Dimension of Social Responsibility
45(29)
Chapter Objectives
45(1)
Chapter Outline
45(1)
An Ethical Dilemma
46(3)
Economic Issues
49(3)
Competitive Issues
52(1)
Legal and Regulatory Issues
53(11)
Laws Regulating Competition
54(2)
Laws Protecting Consumers
56(1)
Laws Promoting Equity and Safety
57(2)
Laws Protecting the Environment
59(2)
Laws That Encourage Ethical Conduct
61(3)
Philanthropic Issues
64(3)
Quality-of-Life Issues
65(1)
Philanthropic Contributions
66(1)
Strategic Philanthropy
66(1)
Ethics As a Force in Social Responsibility
67(1)
Summary
67(1)
Important Terms for Review
68(1)
A Real-Life Situation
69(2)
Check Your E.Q.
71(3)
Understanding Ethical Decision Making and Corporate Governance
74(18)
Chapter Objectives
74(1)
Chapter Outline
74(1)
An Ethical Dilemma
75(1)
A Framework for Ethical Decision Making in Business
76(6)
Ethical Issue Intensity
76(1)
Individual Factors
77(2)
Organizational Factors
79(1)
Opportunity
80(1)
Business Ethics Evaluations and Intentions
81(1)
Corporate Governance As a Dimension of Ethical Decision Making
82(5)
Views of Corporate Governance
83(1)
Elements of Corporate Governance Related to Ethical Decision Making
84(3)
Using the Ethical Decision-Making Framework to Improve Ethical Decisions
87(1)
Summary
88(1)
Important Terms for Review
89(1)
A Real-Life Situation
90(1)
Check Your E.Q.
91(1)
Individual Factors: Moral Philosophies and Cognitive Moral Development
92(22)
Chapter Objectives
92(1)
Chapter Outline
92(1)
An Ethical Dilemma
93(1)
Moral Philosophy Defined
94(1)
Moral Philosophy Perspectives
95(12)
Teleology
96(3)
Deontology
99(2)
The Relativist Perspective
101(1)
Virtue Ethics
102(1)
Justice
103(3)
Applying Moral Philosophy to Ethical Decision Making
106(1)
Cognitive Moral Development
107(3)
Summary
110(1)
Important Terms for Review
111(1)
A Real-Life Situation
112(1)
Check Your E.Q.
113(1)
Organizational Factors: Corporate Culture
114(26)
Chapter Objectives
114(1)
Chapter Outline
114(1)
An Ethical Dilemma
115(1)
The Role of Corporate Culture in Ethical Decision Making
116(7)
Ethical Framework and Audit for Corporate Culture
118(2)
Ethics as a Component of Corporate Culture
120(3)
The Role of Leadership in a Corporate Culture
123(6)
Leadership Styles Influence Ethical Decisions
124(2)
The Power of Leaders Influences Ethical Decisions
126(2)
Motivating Ethical Behavior
128(1)
Organizational Structure and Business Ethics
129(3)
Group Dimensions of Organizational Structure and Culture
132(3)
Types of Groups
132(2)
Group Norms
134(1)
Can People Control Their Own Actions Within an Organizational Culture?
135(1)
Summary
136(1)
Important Terms for Review
137(1)
A Real-Life Situation
138(1)
Check Your E.Q.
139(1)
Organizational Factors: Structure, Relationships, and Conflicts
140(26)
Chapter Objectives
140(1)
Chapter Outline
140(1)
An Ethical Dilemma
141(2)
Interpersonal Relationships in Organizations
143(10)
The Responsibility of the Corporation As a Moral Agent
143(1)
Variation in Employee Conduct
144(2)
Role Relationships
146(4)
Differential Association
150(1)
Whistle-Blowing
151(1)
Organizational Pressures
152(1)
The Role of Opportunity and Conflict
153(4)
Opportunity Creates Ethical Dilemmas
154(2)
Conflict Resolution
156(1)
Improving Ethical Decision Making in Business
157(2)
Summary
159(1)
Important Terms for Review
160(1)
A Real-Life Situation
161(2)
Check Your E.Q.
163(3)
Developing an Effective Ethics Program
166(24)
Chapter Objectives
166(1)
Chapter Outline
166(1)
An Ethical Dilemma
167(2)
The Need for Organizational Ethics Programs
169(2)
An Effective Ethics Program
171(3)
An Ethics Program Can Help a Company Avoid Legal Problems
172(1)
Ethics Versus Compliance Programs
173(1)
Codes of Conduct
174(3)
Texas Instruments' Code of Ethics
176(1)
Ethics Officers
177(1)
Ethics Training and Communication
178(3)
Systems to Monitor and Enforce Ethical Standards
181(2)
Continuous Improvement of the Ethical Program
183(1)
Common Mistakes in Designing and Implementing an Ethics Program
184(2)
Summary
186(1)
Important Terms for Review
187(1)
A Real-Life Situation
188(1)
Check Your E.Q.
189(1)
Implementing and Auditing Ethics Programs
190(24)
Chapter Objectives
190(1)
Chapter Outline
190(1)
An Ethical Dilemma
191(1)
The Ethics Audit
192(6)
Benefits of Ethics Auditing
194(1)
Ethical Crisis Management and Recovery
195(2)
Risks and Requirements in Ethics Auditing
197(1)
The Auditing Process
198(10)
Secure Commitment of Top Managers and Board of Directors
199(1)
Establish a Committee to Oversee the Ethics Audit
200(1)
Define the Scope of the Audit Process
201(1)
Review Organizational Mission, Values, Goals, and Policies and Define Ethical Priorities
201(2)
Collect and Analyze Relevant Information
203(3)
Verify the Results
206(1)
Report the Findings
207(1)
Strategic Importance of Ethics Auditing
208(1)
Summary
209(2)
Important Terms for Review
211(1)
A Real-Life Situation
211(2)
Check Your E.Q.
213(1)
Business Ethics in a Global Economy
214(183)
Chapter Objectives
214(1)
Chapter Outline
214(1)
An Ethical Dilemma
215(2)
Ethical Perceptions and International Business
217(14)
Culture As a Factor in Business
218(1)
Adapting Ethical Systems to a Global Framework
219(12)
Global Values
231
The Multinational Corporation
225(5)
Ethical Issues Around the Globe
230(12)
Sexual and Racial Discrimination
230(1)
Human Rights
231(2)
Price Discrimination
233(1)
Bribery
234(2)
Harmful Products
236(2)
Pollution and the Environment
238(1)
Telecommunications Issues
239(2)
Intellectual Property Protection
241(1)
World Trade Organization
242(1)
Summary
242(2)
Important Terms for Review
244(1)
A Real-Life Situation
244(1)
Check Your E.Q.
245(3)
Enron: Questionable Accounting Leads to Collapse
248(9)
Tyco International: Leadership Crisis
257(8)
Global Crossing: Inflated Sales Lead to Bankruptcy
265(8)
WorldCom: Actions Lead to Corporate Reform
273(8)
Arthur Andersen: Questionable Accounting Practices
281(9)
Sunbeam Corporation: ``Chainsaw Al'' and Greed
290(10)
Martha Stewart: Insider-Trading Scandal
300(7)
Astra USA: A Sexual Discrimination Scandal
307(6)
Firestone: A Reputation Blowout
313(8)
Exxon Valdez: Revisited
321(8)
Tobacco Under Fire: Advertising a Harmful Product
329(6)
Microsoft: Antitrust Battles
335(8)
HCA---The Healthcare Company: Learning from Past Mistakes
343(7)
Ethics Officer Association: Sharing Best Practices
350(8)
Ben & Jerry's Homemade: Managing Social Responsibility and Growth
358(6)
New Belgium Brewing: Environmental and Social Responsibilities
364(5)
Mattel: Ethics Is No Game
369(8)
Conoco's Decision: The First Annual President's Award for Business Ethics
377(20)
Appendix A Company Codes of Ethics 397(28)
Appendix B The Caux Round Table Business Principles of Ethics 425(4)
Endnotes 429(20)
Index 449


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