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Business Ethics : An Organizational Systems Approach to Designing Ethical Organizations,9780470639948
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Business Ethics : An Organizational Systems Approach to Designing Ethical Organizations



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Collin's Business Ethics: An Organization Systems Approach to Designing Ethical Organizations provides theoretical and practical information to help create organizations of high integrity and superior performance. The text offers ways to design organizations that reinforce ethical behavior and reduce risks. It's organized based on an "Optimal Ethics Systems Model" which includes ethical job candidates, decision making, training, officers and hotlines, leadership, work goals and performance appraisals, environmental management, and community outreach. Early chapters present types of ethical issues organizations face, history of government regulation, the importance and extent of codes of ethics and conduct, an ethical decision-making framework, and the importance and extent of managing the natural environment and being a good corporate citizen - as well as new ideas and models.#xA0; In addition, Collins provides a much broader array of best practices in business ethics to immediately implement many of the management techniques.#xA0;

Table of Contents

Backgroundp. 1
Unethical Behaviors in Organizations and Human Naturep. 3
Daily Occurrence of Ethical Dilemmasp. 5
Unethical Behaviors at Workp. 6
Extentp. 6
Managers as Victimsp. 7
Profession and Industry Issuesp. 8
Operation Areasp. 10
Costs Associated with Unethical Behaviorsp. 10
Legal Costsp. 11
Employee Theftp. 12
Monitoring Costsp. 13
Reputation Costsp. 13
Abusive Treatment Costsp. 13
Recruitment and Turnover Costsp. 14
Competitive Advantages of Ethical Organizationsp. 14
Tips and Techniquesp. 16
Best Practice in Usep. 17
Let's Build a Buildingp. 18
Human Naturep. 18
Born with Prior Knowledge of Right and Wrongp. 19
Born Goodp. 19
Born with Inherited Sinp. 19
Born Morally Neutralp. 20
Cognitive Developmentp. 20
Stages of Moral Developmentp. 21
Lies and Cheatingp. 24
Why Do Good People Behave Unethically?p. 26
Unintended Unethical Behaviorsp. 27
Choosing Between Competing Valuesp. 27
Intentional Unethical Behaviorsp. 28
Failure to Report Unethical Behaviorsp. 30
Summaryp. 31
Key Wordsp. 31
Chapter Questionsp. 31
In the Real World: Enronp. 31
Ancillary Materialsp. 32
Notesp. 33
An Historical Perspective on Business Ethicsp. 39
Economic Growth and Business Ethics in Precapitalist Americap. 41
Christopher Columbus's Arrivalp. 41
Roanoke and Jamestown Settlementsp. 42
Plymouth Settlementp. 42
Buildup to the Revolutionary Warp. 43
Freedom, Rights, and the Ethics of Capitalismp. 44
Adam Smith's Capitalismp. 45
Smith on Labor Issuesp. 46
Economic Growth under Capitalismp. 47
The Industrial Revolutionp. 47
New Laws: Antitrust, Charters, and Liabilitiesp. 48
Labor Issuesp. 49
Slaveryp. 49
Strikes and Labor Unionsp. 50
Let's Build a Buildingp. 52
Wages and Compensationp. 53
Best Practice in Usep. 56
Further Expansion of Stakeholder Rightsp. 57
Federal Sentencing Guidelinesp. 58
B Corporationp. 60
The Optimal Ethics Systems Modelp. 62
Tips and Techniquesp. 63
Summaryp. 64
Key Wordsp. 65
Chapter Questionsp. 65
In the Real World: Enronp. 65
Ancillary Materialsp. 66
Notesp. 66
Getting Everyone on Boardp. 71
Hiring Ethical Peoplep. 73
Importance of an Ethics Screenp. 74
The Six-Step Ethics Job Screen Processp. 75
Ethics Screen Noticep. 76
Best Practice in Usep. 76
Legal Ground Rulesp. 77
Title VII of the Civil Rights Actp. 78
Disparate Impactsp. 78
Affi rmative Actionp. 79
Other Legal Issuesp. 80
Behavioral Informationp. 81
Resumesp. 81
Reference Checksp. 82
Tips and Techniquesp. 83
Background Checksp. 84
Integrity Testsp. 85
Let's Build a Buildingp. 86
Personality Traits and Related Characteristicsp. 87
Conscientiousnessp. 88
Organizational Citizenship Behaviorp. 89
Social Dominance Orientation and Bullyingp. 91
Mental Disability Testsp. 92
Interview Questionsp. 93
Previous Ethical Dilemmasp. 93
Visual Lie Detectionp. 94
Realistic Job Previewsp. 94
Post-Interview Testsp. 94
Drug Testingp. 95
Polygraphsp. 95
Summaryp. 98
Key Wordsp. 98
Chapter Questionsp. 99
In the Real World: Enronp. 99
Ancillary Materialsp. 99
Notesp. 100
Codes of Ethics and Codes of Conductp. 105
Difference between a Code of Ethics and a Code of Conductp. 107
Purpose and Importance of Codesp. 107
Demonstrate Managerial Concern for Ethicsp. 108
Convey a Particular Set of Values and Obligationsp. 109
Meet Legal Requirements and Industry Trendsp. 110
Positive Impact on Employee Behaviorsp. 111
Code of Ethics Contentp. 111
International Codesp. 112
Creating a Code of Ethicsp. 115
Let's Build a Buildingp. 117
Connecting Code of Ethics to Strategic Planningp. 117
Code of Conduct Contentp. 120
Tips and Techniquesp. 121
Code of Conduct Relevancyp. 121
Business Gratuitiesp. 122
Emailp. 122
Best Practice in Usep. 123
Implementing an Effective Code Communication Strategyp. 124
Annual Code of Ethics Assessmentp. 125
Summaryp. 128
Key Wordsp. 129
Chapter Questionsp. 129
In the Real World: Enronp. 129
Ancillary Materialsp. 130
Notesp. 131
Ethical Decision Makingp. 135
Ethical Behavior Modelp. 136
Individual Characteristics (A)p. 139
Ethical Beliefs and Sensitivities (B)p. 140
Ethical Intuitions (C)p. 140
Theory of Planned Behavior (D)p. 142
Issue's Moral Intensity (E)p. 143
Organization Characteristics (F)p. 144
Ethical Intentions (G)p. 144
Rational Ethical Decision Making (H)p. 145
Rotary International's Four-Way Testp. 146
Raytheon's Ethics Quick Testp. 146
Best Practice in Usep. 147
A Systematic Rational Ethical Decision-Making Frameworkp. 147
The Six Ethical Theoriesp. 149
Let's Build a Buildingp. 150
Reaching a Moral Conclusionp. 158
Persuading Othersp. 161
Tips and Techniquesp. 162
Ten "Ethical Hazard Approaching" Signsp. 163
Summaryp. 164
Key Wordsp. 164
Chapter Questionsp. 164
In the Real World: Enronp. 164
Ancillary Materialsp. 165
Notesp. 166
Ethics Trainingp. 169
Building Trust and an Ethical Culturep. 170
Extent of Ethics Trainingp. 171
Who to Trainp. 172
Web-Based Ethics Trainingp. 172
The Workshop Facilitatorp. 173
Framing the Training Workshopp. 174
Ethics Training Optionsp. 175
Ethical Culture Assessmentp. 176
Code of Conduct Analysisp. 178
Code of Conduct Contentp. 178
Applying the Code of Conduct to Specifi c Situationsp. 179
Best Practice in Usep. 179
Outcome of Code of Conduct Violationsp. 180
Typical Behaviors Experiencedp. 180
Let's Build a Buildingp. 181
Apply the Systematic Rational Ethical Decision-Making Frameworkp. 182
Tips and Techniquesp. 182
Create Business Ethics Scenarios for Discussionp. 184
Fraud and Theft Explorationp. 185
Level of Moral Development Analysisp. 187
Ethics Personality Measuresp. 187
Benchmark to an Ideal Employeep. 189
Work as a Callingp. 192
Assessing the Ethics Training Workshopsp. 192
Summaryp. 193
Key Wordsp. 194
Chapter Questionsp. 194
In the Real World: Enronp. 194
Ancillary Materialsp. 195
Notesp. 196
Respecting Employee Diversityp. 201
Four Dimensions of Diversityp. 202
Permanent Dimensionp. 203
Evolving Dimensionp. 204
Personality Dimensionp. 204
Organizational Dimensionp. 204
History of Ethnic and Religious Diversity and Discriminationp. 205
Population Diversity Growthp. 205
Discriminatory Employment Practicesp. 206
Illegal (Undocumented) Immigrantsp. 206
Self-Categorizationp. 207
Workplace Discriminationp. 207
Gender Discrimination Issuesp. 208
Race and Ethnicity Discrimination Issuesp. 211
Religious Discrimination Issuesp. 212
Age Discrimination Issuesp. 212
Disability Discrimination Issuesp. 213
Sexual Orientation Discrimination Issuesp. 214
Harassmentp. 215
Dating, Sexual Harassment, and Hostile Work Environmentp. 215
Let's Build a Buildingp. 216
Retaliation for Discrimination Claimp. 217
Competitive Advantages of Diversity Managementp. 217
Best Operational Practices for Managing Diversityp. 218
Best Practice in Usep. 219
Implementing a Diversity Initiativep. 220
Diversity Trainingp. 221
Diversity Discussion Guidelinesp. 222
Tips and Techniquesp. 223
Diversity Training Exercisesp. 223
Who Are You?p. 224
Dominant Group and Subordinate Group Awarenessp. 224
The Dominant Group's Statusp. 225
Implicit Attitude Test (IAT)p. 226
Experiences Being Prejudgedp. 227
Individual Uniqueness and Commonalitiesp. 227
Sexual Harassmentp. 227
Communication Stylep. 228
Summaryp. 230
Key Wordsp. 230
Chapter Questionsp. 230
Ancillary Materialsp. 230
In the Real World: Enronp. 231
Notesp. 232
Daily Internal Operationsp. 237
Ethics Reporting Systemsp. 239
Employee Silence on Ethical Misconductp. 240
Extent of Employee Silencep. 241
Reasons for Employee Silencep. 242
Ethically Approachable Managersp. 245
Ethics & Compliance Offi cerp. 247
ECO Duties and Skillsp. 247
Tips and Techniquesp. 248
Managing an Internal Reporting Systemp. 249
Ombudspersonp. 250
Best Practice in Usep. 251
Chaplainsp. 251
Let's Build a Buildingp. 252
Assist Linesp. 252
Types of Inquiriesp. 253
Effective Assist Linesp. 253
How an Assist Line Worksp. 254
Whistle-blowingp. 255
When to Blow the Whistlep. 255
The False Claims Actp. 256
Reporting Tax Fraudp. 258
Whistle-blower Protection Lawsp. 258
Sarbanes-Oxley Act of 2002 (SOX)p. 259
Negative Outcomes for Whistle-blowersp. 260
Summaryp. 260
Key Wordsp. 261
Chapter Questionsp. 261
In the Real World: Enronp. 261
Ancillary Materialsp. 262
Notesp. 263
Managers as Ethical Leaders and Role Modelsp. 267
Managers as Ethical Role Modelsp. 269
Role Modelingp. 269
Stage of Moral Development and Ethical Role Modelsp. 270
Personal Integrityp. 271
Managerial Power and Leadership Stylesp. 272
Exercise of Powerp. 272
Authoritarian Leadership Stylep. 272
Participatory Leadership Stylep. 273
Ethical Leadershipp. 274
Ethical Leadership Surveyp. 275
Tips and Techniquesp. 276
Virtue Ethics Surveyp. 276
Servant Leadershipp. 278
Best Practice in Usep. 279
Employee Feedbackp. 279
A Great Place to Workp. 280
Let's Build a Buildingp. 281
Organization and Work Goalsp. 282
Holistic Organizational Goalsp. 282
Stretch Goalsp. 282
Goal Settingp. 283
Stress Managementp. 284
Employee Performance Appraisalsp. 285
Unethical Behaviorsp. 286
Living Up to the Code of Ethics Performance Appraisalsp. 287
Ideal Employee Attitudes and Behaviors Performance Appraisalsp. 288
Collection and Evaluation Issuesp. 289
Performance Appraisal Feedbackp. 290
Disciplining Work Rule Violationsp. 291
Major Infractionsp. 291
Minor Infractionsp. 292
Forgivenessp. 293
Summaryp. 294
Key Wordsp. 294
Chapter Questionsp. 294
In the Real World: Enronp. 295
Ancillary Materialsp. 295
Notesp. 296
Engaging and Empowering Ethical Employeesp. 301
Extent of Employee Engagementp. 303
Engaging Employeesp. 304
Human Needsp. 304
Job Satisfactionp. 306
Organizational Justicep. 307
Unethical Bulliesp. 308
Meaningful Workp. 309
Measuring Employee Engagementp. 310
Employee Empowermentp. 312
Best Practice in Usep. 312
Who to Empower?p. 312
Measuring a Manager's Empowerment Behaviorsp. 314
Let's Build a Buildingp. 316
Empowering Through Teamsp. 316
Empowering Effective Teamsp. 316
Open Book Managementp. 319
Tips and Techniquesp. 320
Appreciative Inquiryp. 320
Daily Performance Refl ectionsp. 322
Empowering Through Group-Based Financial Incentivesp. 322
Scanlon-Type Gainsharing Plansp. 322
Profit Sharingp. 324
Stock Option and Stock Purchase Plansp. 324
Employee Stock Option Plans (ESOPs)p. 325
Cooperativesp. 326
Summaryp. 327
Key Wordsp. 327
Chapter Questionsp. 327
In the Real World: Enronp. 327
Ancillary Materialsp. 328
Notesp. 329
Being a Good Citizenp. 333
Environmental Managementp. 335
Environmental Trends and Climate Changep. 337
Environmental Trendsp. 337
Climate Changep. 338
Climate Change Impactsp. 339
Environmental Organizationsp. 340
Government and Market Responsesp. 341
Government Regulationp. 341
International Agreementsp. 342
Cap and Trade and Climate Exchangesp. 343
Other Effortsp. 344
Competitive Advantages of Being Eco-Friendlyp. 345
Going Green Examplesp. 346
Walmartp. 346
Green Business Parksp. 347
Going Green Actionsp. 348
Tips and Techniquesp. 349
Let's Build a Buildingp. 351
Managing the Environmental Change Processp. 352
Green Mission Statementp. 354
Green Suppliersp. 355
Best Practice in Usep. 356
Environmental Management System (EMS)p. 357
Environmental Risk Assessmentp. 358
The Natural Step (TNS) Framework and Cost Reductionsp. 359
Product Packaging and Designp. 361
Green Buildingsp. 361
Environmental Performance Indicators and Sustainability Reportingp. 363
Carbon Offsets and Green Philanthropyp. 364
Summaryp. 364
Key Wordsp. 365
Chapter Questionsp. 365
In the Real World: Enronp. 365
Ancillary Materialsp. 366
Notesp. 367
Community Outreach and Respectp. 373
Extent of Social Responsibilitiesp. 374
Work-Life Balancep. 376
Business Case for Community Involvementp. 377
International Corporate Citizenshipp. 379
Double Standards Problemp. 379
United Nations Global Compact Principlesp. 380
Managing Stakeholdersp. 382
Interpenetrating Systems Modelp. 382
Multiple Stakeholder Demandsp. 384
Stakeholder Dialoguesp. 385
Philanthropy and Volunteerismp. 387
Let's Build a Buildingp. 388
What to Givep. 388
Giving Moneyp. 389
Giving Products or Servicesp. 389
Tips and Techniquesp. 390
Giving Skillsp. 390
Giving Job Opportunitiesp. 391
Social Entrepreneurshipp. 392
To Whom to Givep. 392
Reactive Givingp. 393
Outsource Givingp. 393
Strategic Philanthropyp. 394
Community Involvement Management Processp. 398
Community Involvement as Employee Trainingp. 399
Best Practice in Usep. 400
Networkingp. 401
Community Reputation Assessmentp. 402
Social Performance Reportingp. 403
Summaryp. 404
Key Wordsp. 404
Chapter Questionsp. 404
In the Real World: Enronp. 405
Ancillary Materialsp. 405
Notesp. 406
Indexp. I-1
Table of Contents provided by Publisher. All Rights Reserved.

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