The Business of Nurse Management: A Toolkit for Success

by Bateman, Nancy

• ISBN13: 9780826155726
• ISBN10: 0826155723
• Edition: 1st
• Format: Paperback
• Copyright: 2012-01-01
• Publisher: SPRINGER PUB CO INC

Summary

Nurse Managers often assume their positions without sufficient knowledge of the nuts and bolts of managing staff and supplies. This volume provides time-tested tools, templates, and guidance that new Nurse Managers, administrators, and educators can use to effectively manage staff and supplies while promoting quality patient care. It provides strategies for resolving common issues that can be easily adapted to individual situations and it illustrates how specific departmental needs fit into an overall operational picture.

Table of Contents

Contributors	p. ix
Foreword	p. xi
Preface	p. xiii
Acknowledgments	p. xv
Managing Labor and Productivity: The Nurse Manager's Role
Understanding Productivity Measures	p. 3
The Relationship of Labor to Productivity	p. 3
Daily Staffing Plans	p. 7
Staffing Models: Managing Capacity to Demand	p. 13
Staffing Tools	p. 13
Applying the Flex Staffing Model to Labor and Productivity	p. 23
Recruitment and Dismissals	p. 31
Recruiting	p. 31
Importance of Performance Documentation and Reviews	p. 33
Performance Improvement Plans	p. 35
Dismissal of a Staff Member	p. 36
Conclusion
Managing Nonlabor and Supplies
Managing the Supply Chain	p. 45
Nonlabor Expenses	p. 45
Supply Chain Spending	p. 46
What Are the Links in the Supply Chain?	p. 46
Managing the Supply Chain Budget	p. 51
Supply Costs and the Impact of New Technology	p. 53
Financial Analysis and Cost Modeling	p. 55
Value Analysis-A "Silver Bullet" for Supply Costs	p. 56
Value Analysis Team Toolkit	p. 62
Strategies for Achieving Cost Effectiveness	p. 69
Group Purchasing Organizations	p. 70
Supply Chain Contracting	p. 72
Capital Equipment Expenditures	p. 76
Inventory Management	p. 78
Conclusion
Finance
Annual Budgeting and Purchasing as Part of Health Care Finance	p. 89
Understanding Health Care Finance	p. 90
Creating Annual Budgets	p. 95
Purchasing Considerations From the Finance Side	p. 98
Patient Care Reimbursement	p. 103
Centers for Medicare and Medicaid Services Reimbursement	p. 104
The Process of Determining Illness Severity	p. 113
Managed Care Contracts	p. 115
Conclusion
Resource Management
Care Delivery Techniques for High Quality With Low Costs	p. 125
Resource Management	p. 125
Determining Effective Patient Throughput Using Process Maps	p. 128
Six Sigma	p. 151
Six Sigma and Its Use in Health Care	p. 151
Applying Six Sigma to Improving Health Care Outcomes	p. 154
Conclusion
Developing Leadership Skills
Developing Personal Management Skills	p. 177
Management Styles	p. 177
Troublesome Management Styles	p. 180
Team Motivation and Dynamics	p. 181
Communication	p. 187
Time Management	p. 194
Skill Development for Managing Change, Conflicts, and Relationships	p. 197
Change Management	p. 298
Conflict Resolution	p. 203
Physician and Pharmacy Relationships	p. 204
Facilitated Sessions	p. 209
Conclusion
References	p. 219
Helpful Websites	p. 221
Sample Forms for VAT Toolkit	p. 225
Index	p. 241
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