Business and Professional Communication : KEYS for Workplace Excellence

by Kelly M. Quintanilla

• ISBN13: 9781412964722
• ISBN10: 1412964725
• Format: Paperback
• Copyright: 2010-11-03
• Publisher: SAGE Publications, Inc

Summary

With Business and Professional Communication: KEYS for Workplace Excellence, authors Kelly M. Quintanilla and Shawn T. Wahl present an exciting new approach to teaching students the core concepts and techniques they will need to communicate successfully in the business world. Starting from the premise that to demonstrate excellence as professionals, students must first develop excellence as communicators, the book is organized by the sequence of experiences readers will face as they transition from student to professional, from entry level jobs to more responsibility, and from team member to leader. Unique to this text is coverage of some of the challenges of today's workplace such as the negative impacts of technology, achieving work-life balance, and managing difficult people.

Table of Contents

Preface

Our Organizing Feature: KEYS for Workplace Excellence

Overview of the Book: Entering, Developing, Excelling, Presenting, and Surviving in the Workplace

Acknowledgments

Business and Professional Excellence in the Workplace

Business and Professional Excellence in Context

KEYS for Workplace Excellence

Defining Communication

The Importance of Communication

Communication: A Complex Process

Principles of Communication

Communication Apprehension

Communication Ethics

Summary

Discussion Questions

Terms to Remember

Entering The Workplace

Landing The Job

The Job-Seeking Process

Exploring

Researching

Applying

Interviewing

Following Up

Accepting

Keys to Excellence in the Job-Seeking Process

Discussion Questions

Terms to Remember

Getting to Know Your Diverse Workplace

Learning Your Workplace Culture

Assimilating College Students

Diversity in Your Workplace: Some Important Concepts

Examples of Diversity In Professional Contexts

Keys to Excellence in Getting to Know the Diverse Workplace

Discussion Questions

Terms to Remember

Developing In The Workplace

Building Relationships Through Interpersonal Communication

The Importance of Layers and Listening

Exploring Relationships Types at Work

The Line Between Professional and Personal

Professional Etiquette

Keys to Excellence in Interpersonal Communication

Discussion Questions

Terms to Remember

Strengthening Connections With Team Communication

How Do Groups Differ from Teams?

The Role of Communication in Team Building

Sharing Leadership

Problem Solving

Cultivating Innovative Thinking

Conflict

Keys to Excellence in Team Communication

Discussion Questions

Terms to Remember

Excelling In The Workplace

Communicating Excellence With Technology

Communication and Technology: Tools for Professionals

Maintaining Professional Excellence Online

Drawbacks of Technology

Keys to Excellence With Communication and Technology

Discussion Questions

Terms to Remember

Writing With Professional Excellence

The Importance of Written Communication

Types of Written Communication

Keys to Excellence in Written Communication

Discussion Questions

Terms to Remember

Leading With Professional Excellence

What Is Leadership?

Utilizing Power

Improving Communication With Leadership Theories

Hiring the Right Team

Following Up and Following Through

Communicating About Your Team

Dealing With Difficult People

Giving Feedback

Managing Your Public Image

Keys to Excellence in Leadership

Discussion Questions

Terms to Remember

Presenting In The Workplace

Informing and Persuading With Professional Excellence

The Importance of Presenting With Professional Excellence

Identifying Presentation Opportunities and Purposes

Speaking to Inform

Speaking to Persuade

Keys to Excellence in Professional Presentations

Discussion Questions

Terms to Remember

Designing a Speech With Professional Excellence

Analyzing the Audience

Analyzing the Context

Researching

Organizing Your Presentation

Introductions

Conclusions

Language

Keys to Excellence in Professional Presentations

Discussion Questions

Terms to Remember

Delivering a Speech With Professional Excellence

Delivering the Presentation With Professional Excellence

Supporting Aids: Adding Some Bling

Practice Makes Perfect

Team Presentations

Keys to Excellence in Professional Presentations

Discussion Questions

Terms to Remember

Surviving The The Workplace

Balancing Work and Life Through Communication

The Importance of Work-Life Balance

Triggers to Imbalance

Strategies for Balance

Keys to Excellence With Work-Life Balance

Discussion Questions

Terms to Remember

Epilogue

References

Author Index

Subject Index

About the Authors

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