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Business and Professional Communication : KEYS for Workplace Excellence,9781412964722
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Business and Professional Communication : KEYS for Workplace Excellence

by
ISBN13:

9781412964722

ISBN10:
1412964725
Format:
Paperback
Pub. Date:
11/3/2010
Publisher(s):
SAGE Publications, Inc
List Price: $95.00
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Summary

With Business and Professional Communication: KEYS for Workplace Excellence, authors Kelly M. Quintanilla and Shawn T. Wahl present an exciting new approach to teaching students the core concepts and techniques they will need to communicate successfully in the business world. Starting from the premise that to demonstrate excellence as professionals, students must first develop excellence as communicators, the book is organized by the sequence of experiences readers will face as they transition from student to professional, from entry level jobs to more responsibility, and from team member to leader. Unique to this text is coverage of some of the challenges of today's workplace such as the negative impacts of technology, achieving work-life balance, and managing difficult people.

Table of Contents

Preface
Our Organizing Feature: KEYS for Workplace Excellence
Overview of the Book: Entering, Developing, Excelling, Presenting, and Surviving in the Workplace
Acknowledgments
Business and Professional Excellence in the Workplace
Business and Professional Excellence in Context
KEYS for Workplace Excellence
Defining Communication
The Importance of Communication
Communication: A Complex Process
Principles of Communication
Communication Apprehension
Communication Ethics
Summary
Discussion Questions
Terms to Remember
Entering The Workplace
Landing The Job
The Job-Seeking Process
Exploring
Researching
Applying
Interviewing
Following Up
Accepting
Keys to Excellence in the Job-Seeking Process
Discussion Questions
Terms to Remember
Getting to Know Your Diverse Workplace
Learning Your Workplace Culture
Assimilating College Students
Diversity in Your Workplace: Some Important Concepts
Examples of Diversity In Professional Contexts
Keys to Excellence in Getting to Know the Diverse Workplace
Discussion Questions
Terms to Remember
Developing In The Workplace
Building Relationships Through Interpersonal Communication
The Importance of Layers and Listening
Exploring Relationships Types at Work
The Line Between Professional and Personal
Professional Etiquette
Keys to Excellence in Interpersonal Communication
Discussion Questions
Terms to Remember
Strengthening Connections With Team Communication
How Do Groups Differ from Teams?
The Role of Communication in Team Building
Sharing Leadership
Problem Solving
Cultivating Innovative Thinking
Conflict
Keys to Excellence in Team Communication
Discussion Questions
Terms to Remember
Excelling In The Workplace
Communicating Excellence With Technology
Communication and Technology: Tools for Professionals
Maintaining Professional Excellence Online
Drawbacks of Technology
Keys to Excellence With Communication and Technology
Discussion Questions
Terms to Remember
Writing With Professional Excellence
The Importance of Written Communication
Types of Written Communication
Keys to Excellence in Written Communication
Discussion Questions
Terms to Remember
Leading With Professional Excellence
What Is Leadership?
Utilizing Power
Improving Communication With Leadership Theories
Hiring the Right Team
Following Up and Following Through
Communicating About Your Team
Dealing With Difficult People
Giving Feedback
Managing Your Public Image
Keys to Excellence in Leadership
Discussion Questions
Terms to Remember
Presenting In The Workplace
Informing and Persuading With Professional Excellence
The Importance of Presenting With Professional Excellence
Identifying Presentation Opportunities and Purposes
Speaking to Inform
Speaking to Persuade
Keys to Excellence in Professional Presentations
Discussion Questions
Terms to Remember
Designing a Speech With Professional Excellence
Analyzing the Audience
Analyzing the Context
Researching
Organizing Your Presentation
Introductions
Conclusions
Language
Keys to Excellence in Professional Presentations
Discussion Questions
Terms to Remember
Delivering a Speech With Professional Excellence
Delivering the Presentation With Professional Excellence
Supporting Aids: Adding Some Bling
Practice Makes Perfect
Team Presentations
Keys to Excellence in Professional Presentations
Discussion Questions
Terms to Remember
Surviving The The Workplace
Balancing Work and Life Through Communication
The Importance of Work-Life Balance
Triggers to Imbalance
Strategies for Balance
Keys to Excellence With Work-Life Balance
Discussion Questions
Terms to Remember
Epilogue
References
Author Index
Subject Index
About the Authors
Table of Contents provided by Ingram. All Rights Reserved.


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