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To demonstrate excellence as professionals, students must first demonstrate excellence as communicators. This text presents an exciting new approach to teaching the core concepts and techniques of business and professional communication, and is organized by the sequence readers will face as they transition from student to professional life, and gives them the skills they need to move from interviewee to team member to leader. The second edition of Business and Professional Communication incorporates coverage of the latest cultural, economic, and technological developments in the business world. Two new chapters on effective listening and verbal and nonverbal communication, along with expanded coverage of conducting meetings and managing conflict, will help students to understand the role of communication in successfully handling situations like job interviewing, providing feedback to supervisors, and working in teams.