9781932558012

Call Center Humor : Best of Greg Levin's in Your Ear Satire Columns, Volume 4

by
  • ISBN13:

    9781932558012

  • ISBN10:

    1932558012

  • Format: Paperback
  • Copyright: 2008-01-01
  • Publisher: ICMI Press (International Customer Management
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Table of Contents

Forewordp. vii
Prefacep. ix
Celebrating Supervisorsp. 1
The Guinness Book of World Call Center Recordsp. 5
Call Center Dissidence at a Glancep. 9
The Almost Definitive Guide to E-Business in the Call Centerp. 13
Five Habits of Highly Unsuccessful Call Center Professionalsp. 17
The Poetry of Call Centersp. 21
Mythical Call Center Creaturesp. 25
Products of the Year: Runners-Upp. 29
Call Center Q & Ap. 33
Call Center Boot Campp. 37
Hot Trends in Agent Trainingp. 41
Lowering the Bar in the Call Centerp. 45
The New Call Center Maladiesp. 49
Product of the Coming Year: SuperAgentp. 53
Call Center Sing-Alongsp. 57
A Brief Course on Anthrocallogyp. 61
The Call Center Professional Hall of Famep. 65
Customer Contact Medications: Cures for Common Call Center Ailmentsp. 69
IVR Messages that Make an Impactp. 73
The Key Components of Customer Relationship Mis-managementp. 77
Call Center Cinemap. 81
The Beginner's Glossaryp. 85
The Do's and Don'ts of Consultant Selectionp. 89
Innovative Ideas for Customer Service Weekp. 93
How to Reach the Publisherp. 97
About International Customer Management Institute (ICMI)p. 99
Author, Author!p. 101
Table of Contents provided by Ingram. All Rights Reserved.

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