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9781587131509

CCNA 1 and 2 Companion Guide, Revised (Cisco Networking Academy Program)

by
  • ISBN13:

    9781587131509

  • ISBN10:

    1587131501

  • Edition: 3rd
  • Format: Hardcover w/CD
  • Copyright: 2005-01-01
  • Publisher: Cisco Press
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List Price: $78.35

Summary

The only Cisco authorized textbook and portable desk reference for the CCNA 1 and 2 course in the Networking Academy

Table of Contents

Foreword xxix
Introduction xxxi
Part I CCNA 1
1(500)
Introduction to Networking
3(38)
Objectives
3(1)
Additional Topics of Interest
3(1)
Key Terms
3(2)
Connecting to the Internet
5(13)
Requirements for Internet Connection
5(1)
PC Basics
6(5)
Network Interface Card
11(1)
NIC and Modem Installation
12(2)
Overview of High-Speed and Dialup Connectivity
14(1)
TCP/IP Description and Configuration
14(1)
Testing Connectivity with Ping
15(1)
Web Browser and Plug-Ins
16(1)
Troubleshooting Internet Connection Problems
17(1)
Network Math
18(15)
Binary Presentation of Data
18(1)
Bits and Bytes
18(3)
Base 10 Number System
21(1)
Base 2 Number System
22(1)
Converting Decimal Numbers to 8-Bit Binary Numbers
23(2)
Converting 8-Bit Binary Numbers to Decimal Numbers
25(2)
Four-Octet Dotted-Decimal Representation of a 32-Bit Binary Number
27(1)
Hexadecimal
27(3)
Boolean or Binary Logic
30(1)
IP Addresses and Network Masks
31(2)
Summary
33(1)
Key Terms
34(3)
Check Your Understanding
37(4)
Networking Fundamentals
41(68)
Objectives
41(1)
Additional Topics of Interest
41(1)
Key Terms
42(1)
Networking Terminology
43(35)
Data Networks
43(3)
Network History
46(2)
Networking Devices
48(14)
Network Topology
62(7)
Network Protocols
69(1)
Local-Area Networks (LANs)
69(1)
Wide-Area Networks (WANs)
70(2)
Metropolitan-Area Networks (MANs)
72(1)
Storage-Area Networks (SANs)
73(2)
Virtual Private Network (VPN)
75(1)
Benefits of VPNs
75(2)
Intranets and Extranets
77(1)
Bandwidth
78(8)
Importance of Bandwidth
78(1)
Analogies
79(2)
Measurement
81(1)
Limitations
81(2)
Throughput
83(1)
Data Transfer Calculation
84(1)
Digital Versus Analog
85(1)
Networking Models
86(11)
Using Layers to Analyze Problems in a Flow of Materials
87(1)
Using Layers to Describe Data Communication
88(1)
OSI Model
88(2)
OSI Layers
90(2)
Peer-to-Peer Communications
92(1)
TCP/IP Model
93(1)
Detailed Encapsulation Process
94(3)
Summary
97(3)
Key Terms
100(3)
Check Your Understanding
103(6)
Networking Media
109(62)
Objectives
109(1)
Additional Topics of Interest
109(1)
Key Terms
110(1)
Copper Media
111(17)
Atoms and Electrons
112(2)
Voltage
114(1)
Resistance and Impedance
115(1)
Current
116(1)
Circuits
116(3)
Cable Specifications
119(2)
Coaxial Cable
121(3)
STP Cable
124(1)
UTP Cable
125(3)
Optical Media
128(26)
The Electromagnetic Spectrum
129(2)
Ray Model of Light
131(1)
Reflection
132(1)
Refraction
133(1)
Total Internal Reflection
134(5)
Multimode Fiber
139(1)
Single-Mode Fiber
139(2)
Other Optical Components
141(2)
Signals and Noise in Optical Fibers
143(2)
Installation, Care, and Testing of Optical Fiber
145(9)
Wireless Media
154(10)
Wireless LAN Organization and Standards
155(1)
Wireless Devices and Topologies
156(2)
How Wireless LANs Communicate
158(1)
Authentication and Association
159(1)
The Radiowave and Microwave Spectrums
160(1)
Signals and Noise on a WLAN
161(1)
Wireless Security
162(2)
Summary
164(2)
Key Terms
166(2)
Check Your Understanding
168(3)
Cabling Testing
171(30)
Objectives
171(1)
Additional Topics of Interest
171(1)
Key Terms
172(1)
Frequency-Based Cable Testing
173(8)
Waves
173(1)
Sine Waves and Square Waves
174(1)
Exponents and Logarithms
175(1)
Decibels
176(1)
Time and Frequency of Signals
177(2)
Analog and Digital Signals
179(1)
Noise in Time and Frequency
179(1)
Bandwidth
180(1)
Signals and Noise
181(12)
Signaling Over Copper and Fiber-Optic Cabling
181(3)
Attenuation and Insertion Loss on Copper Media
184(1)
Sources of Noise on Copper Media
185(1)
Types of Crosstalk
186(2)
Cable Testing Standards
188(2)
Other Test Parameters
190(1)
Time-Based Parameters
190(1)
Testing Optical Fiber
191(1)
A New Standard
192(1)
Summary
193(2)
Key Terms
195(2)
Check Your Understanding
197(4)
Cabling LANs and WANs
201(44)
Objectives
201(1)
Additional Topics of Interest
201(1)
Key Terms
202(1)
Cabling LANs
202(25)
LAN Physical Layer
203(1)
Ethernet in the Campus
204(2)
Ethernet Media and Connector Requirements
206(2)
Connection Media
208(1)
UTP Implementation
209(4)
Repeaters
213(1)
Hubs
214(2)
Wireless
216(1)
Bridges
216(3)
Switches
219(1)
Host Connectivity
220(2)
Peer-to-Peer
222(2)
Client/Server
224(3)
Cabling WANs
227(11)
WAN Physical Layer
227(1)
WAN Serial Connections
228(2)
Routers and Serial Connections
230(2)
Routers and ISDN BRI Connections
232(2)
Routers and DSL Connections
234(2)
Routers and Cable Connections
236(1)
Setting Up Console Connections
237(1)
Summary
238(2)
Key Terms
240(1)
Check Your Understanding
241(4)
Ethernet Fundamentals
245(46)
Objectives
245(1)
Additional Topics of Interest
245(1)
Key Terms
246(1)
Ethernet Fundamentals
247(13)
Introduction to Ethernet
247(2)
IEEE Ethernet Naming Rules
249(1)
Ethernet and the OSI Model
250(3)
Naming
253(1)
Layer 2 Framing
254(2)
Ethernet Frame Structure
256(2)
Ethernet Frame Fields
258(2)
Ethernet Operation
260(23)
Media Access Control (MAC)
260(2)
MAC Rules and Collision Detection/Backoff
262(4)
Ethernet Timing
266(2)
Interframe Spacing and Backoff
268(3)
Error Handling
271(1)
Types of Collisions
272(3)
Ethernet Errors
275(2)
FCS and Beyond
277(1)
Ethernet Autonegotiation
278(2)
Link Establishment and Full and Half Duplex
280(3)
Summary
283(1)
Key Terms
284(3)
Check Your Understanding
287(4)
Ethernet Technologies
291(44)
Objectives
291(1)
Additional Topics of Interest
291(1)
Key Terms
292(1)
10-Mbps and 100-Mbps Ethernet
292(20)
10-Mbps Ethernet
293(4)
10BASE5
297(1)
10BASE2
298(1)
10BASE-T
299(3)
10BASE-T Wiring and Architecture
302(1)
100-Mbps Ethernet
303(2)
100BASE-TX
305(3)
100BASE-FX
308(2)
Fast Ethernet Architecture
310(2)
Gigabit and 10-Gigabit Ethernet
312(17)
1000-Mbps Ethernet
313(1)
1000BASE-T
314(3)
1000BASE-SX and LX
317(3)
Gigabit Ethernet Architecture
320(2)
10-Gigabit Ethernet
322(3)
10-Gigibit Ethernet Architectures
325(3)
Future of Ethernet
328(1)
Summary
329(1)
Key Terms
330(2)
Check Your Understanding
332(3)
Ethernet Switching
335(30)
Objectives
335(1)
Key Terms
335(1)
Ethernet Switching
336(11)
Layer 2 Bridging
337(1)
Layer 2 Switching
337(3)
Switch Operation
340(1)
Latency
341(1)
Switch Modes
342(1)
Spanning-Tree Protocol
343(4)
Collision Domains and Broadcast Domains
347(13)
Shared Media Environments
347(2)
Collision Domains
349(3)
Segmentation
352(2)
Layer 2 Broadcasts
354(2)
Broadcast Domains
356(1)
Introduction to Data Flow
357(2)
What Is a Network Segment?
359(1)
Summary
360(1)
Key Terms
361(1)
Check Your Understanding
362(3)
TCP/IP Protocol Suite and IP Addressing
365(52)
Objectives
365(1)
Key Terms
365(1)
Introduction to TCP/IP
366(10)
History and Future of TCP/IP
366(2)
Application Layer
368(1)
Transport Layer
369(1)
Internet Layer
370(1)
Network Access Layer
371(1)
The OSI Model and the TCP/IP Model
372(2)
Internet Architecture
374(2)
Internet Addresses
376(21)
IP Addressing
377(2)
Decimal and Binary Conversion
379(3)
IPv4 Addressing
382(3)
Class A, B, C, D, and E IP Addresses
385(3)
Reserved IP Addresses
388(3)
Public and Private IP Addresses
391(2)
Introduction to Subnetting
393(2)
IPv4 Versus IPv6
395(2)
Obtaining an IP Address
397(13)
Obtaining an Internet Address
397(1)
Static Assignment of an IP Address
398(1)
RARP IP Address Assignment
399(2)
BOOTP IP Address Assignment
401(1)
DHCP IP Address Management
402(2)
Problems in Address Resolution
404(2)
Address Resolution Protocol
406(4)
Summary
410(1)
Key Terms
411(1)
Check Your Understanding
412(5)
Routing Fundamentals and Subnets
417(52)
Objectives
417(1)
Key Terms
418(1)
Routed Protocol
419(8)
Routable and Routed Protocols
419(2)
IP as a Routed Protocol
421(1)
Packet Propagation and Switching Within a Router
422(2)
Connectionless and Connection-Oriented Delivery
424(2)
Anatomy of an IP Packet
426(1)
IP Routing Protocols
427(19)
Routing Overview
427(2)
Routing Versus Switching
429(3)
Routed Versus Routing
432(2)
Path Determination
434(3)
Routing Tables
437(2)
Routing Algorithms and Metrics
439(1)
IGP and EGP
440(2)
Link-State and Distance Vector
442(2)
Routing Protocols
444(2)
The Mechanics of Subnetting
446(12)
Classes of Network IP Addresses
446(1)
Introduction to and Reasons for Subnetting
447(2)
Establishing the Subnet Mask Address
449(2)
Applying the Subnet Mask
451(3)
Subnetting Class A and B Networks
454(2)
Calculating the Resident Subnetwork Through ANDing
456(2)
Summary
458(3)
Key Terms
461(3)
Check Your Understanding
464(5)
TCP/IP Transport and Application Layers
469(32)
Objectives
469(1)
Key Terms
469(1)
TCP/IP Transport Layer
470(13)
Introduction to the TCP/IP Transport Layer
470(2)
Flow Control
472(1)
Session Establishment, Maintenance, and Termination
472(2)
Three-Way Handshake
474(1)
Windowing
475(2)
Acknowledgment
477(1)
Transmission Control Protocol (TCP)
478(1)
User Datagram Protocol (UDP)
479(1)
TCP and UDP Port Numbers
480(3)
The Application Layer
483(9)
Introduction to the TCP/IP Application Layer
483(3)
DNS
486(1)
FTP and TFTP
487(1)
HTTP
488(1)
SMTP
489(1)
SNMP
490(1)
Telnet
490(2)
Summary
492(1)
Key Terms
493(2)
Check Your Understanding
495(6)
Part II CCNA 2
501(370)
WANs and Routers
503(44)
Objectives
503(1)
Key Terms
503(1)
WANs
504(23)
Introduction to WANs
504(7)
Introduction to Routers in a WAN
511(1)
Router LANs and WANs
511(14)
Role of Routers in a WAN
525(1)
Academy Approach to Hands-On Labs
526(1)
Routers
527(14)
Router Internal Components
527(5)
Router Physical Characteristics
532(2)
Router External Connections
534(1)
Management Port Connections
534(1)
Console Port Connections
535(2)
Connecting Router LAN Interfaces
537(1)
Connecting WAN Interfaces
538(3)
Summary
541(1)
Key Terms
542(1)
Check Your Understanding
543(4)
Introduction to Routers
547(34)
Objectives
547(1)
Key Terms
547(1)
Operating Cisco IOS Software
548(6)
The Purpose of Cisco IOS Software
548(1)
Router User Interface
548(1)
Router User Interface Modes
549(1)
Cisco IOS Software Features
550(3)
Operation of Cisco IOS Software
553(1)
Starting a Router
554(21)
Initial Startup of Cisco Routers
554(6)
Router LED Indicators
560(1)
The Initial Router Boot Up
561(2)
Establish a Console Connection
563(2)
Router Login
565(1)
Keyboard Help in the Router CLI
566(5)
Enhanced Editing Commands
571(1)
Router Command History
572(1)
Troubleshooting Command-Line Errors
573(1)
The show version Command
574(1)
Summary
575(1)
Key Terms
576(1)
Check Your Understanding
577(4)
Configuring a Router
581(32)
Objectives
581(1)
Key Terms
581(1)
Configuring a Router
582(14)
CLI Command Modees
582(7)
Configuring a Router Name
589(1)
Configuring Router Passwords
590(1)
Examining the show Commands
591(3)
Configuring a Serial Interface
594(1)
Making Configuration Changes
595(1)
Configuring an Ethernet Interface
596(1)
Finishing the Configuration
596(12)
Importance of Configuration Standards
597(1)
Interface Descriptions
597(1)
Configuring Interface Description
597(1)
Login Banners
598(1)
Configuring Message-of-the-Day (MOTD)
599(1)
Host Name Resolution
600(1)
Configuring Host Tables
601(1)
Configuration Backup and Documentation
601(1)
Backing Up Configuration Files
602(6)
Summary
608(1)
Key Terms
609(1)
Check Your Understanding
610(3)
Learning About Other Devices
613(24)
Objectives
613(1)
Key Terms
613(1)
Discovering and Connecting to Neighbors
614(7)
Introduction to CDP
614(1)
Information Obtained with CDP
615(3)
Implementation, Monitoring, and Maintenance of CDP
618(1)
Creating a Network Map of the Environment
619(1)
Disabling CDP
620(1)
Troubleshooting CDP
620(1)
Getting Information About Remote Devices
621(10)
Telnet
621(1)
Establishing and Verifying a Telnet Connection
622(1)
Disconnecting and Suspending Telnet Sessions
623(1)
Advanced Telnet Operation
624(1)
Alternative Connectivity Tests
624(7)
Troubleshooting IP Addressing Issues
631(1)
Summary
631(1)
Key Terms
632(1)
Check Your Understanding
633(4)
Managing Cisco IOS Software
637(30)
Objectives
637(1)
Key Terms
637(1)
Router Boot Sequence and Verification
638(7)
Stages of the Router Power-On Boot Sequence
638(1)
How a Cisco Device Locates and Loads IOS
639(1)
Using the boot system Command
640(1)
Configuration Register
641(2)
Troubleshooting IOS Boot Failure
643(2)
Managing the Cisco File System
645(16)
IOS File System Overview
645(2)
IOS Naming Conventions
647(2)
Managing Configuration Files Using TFTP
649(2)
Managing Configuration Files Using Copy and Paste
651(2)
Managing IOS Images Using TFTP
653(2)
Managing IOS Images with Xmodem
655(3)
Environmental Variables
658(2)
File System Verification
660(1)
Summary
661(1)
Key Terms
662(1)
Check Your Understanding
663(4)
Routing and Routing Protocols
667(38)
Objectives
667(1)
Key Terms
667(1)
Introduction to Static Routing
668(10)
Introducing Routing
668(1)
Static Route Operation
669(3)
Configuring Static Routes
672(3)
Configuring Default Route Forwarding
675(1)
Verifying Static Route Configuration
676(1)
Troubleshooting Static Route Configuration
677(1)
Dynamic Routing Overview
678(12)
Introduction to Routing Protocols
680(2)
Autonomous Systems
682(1)
Purpose of a Routing Protocol and Autonomous Systems
682(1)
Identifying the Classes of Routing Protocols
683(1)
Distance Vector Routing Protocol Features
683(3)
Link-State Routing Protocol Features
686(4)
Routing Protocols Overview
690(8)
Path Determination
694(1)
Routing Configuration
694(2)
Routing Protocols
696(1)
IGP Versus EGP
697(1)
Summary
698(1)
Key Terms
699(2)
Check Your Understanding
701(4)
Distance Vector Routing Protocols
705(44)
Objectives
705(1)
Key Terms
705(1)
Distance Vector Routing
706(8)
Distance Vector Routing Updates
707(1)
Distance Vector Routing Loop Issues
707(1)
Defining a Maximum Count
708(2)
Eliminating Routing Loops Through Split Horizon
710(1)
Route Poisoning
711(1)
Avoiding Routing Loops with Triggered Updates
712(1)
Preventing Routing Loops with Holddown Timers
713(1)
RIP
714(17)
RIP Routing Process
714(1)
Configuring RIP
715(1)
Using the ip classless Command
716(2)
Common RIP Configuration Issues
718(2)
Verifying RIP Configuration
720(2)
Troubleshooting RIP Update Issues
722(3)
Preventing Routing Updates Through an Interface
725(1)
Load Balancing with RIP
725(2)
Load Balancing Across Multiple Paths
727(1)
Integrating Static Routes with RIP
728(3)
IGRP
731(12)
IGRP Features
731(1)
IGRP Metrics
732(1)
IGRP Routes
733(1)
IGRP Stability Features
734(1)
Configuring IGRP
735(1)
Migrating RIP to IGRP
736(2)
Verifying IGRP Configuration
738(2)
Troubleshooting IGRP
740(3)
Summary
743(1)
Key Terms
744(2)
Check Your Understanding
746(3)
TCP/IP Suite Error and Control Messages
749(24)
Objectives
749(1)
Additional Topics of Interest
749(1)
Key Terms
749(1)
Overview of TCP/IP Error Messages
750(12)
Internet Control Message Protocol (ICMP)
750(1)
Error Reporting and Error Correction
751(1)
ICMP Message Delivery
752(1)
Unreachable Networks
753(1)
Using ping to Test Destination Reachability
754(3)
Detecting Excessively Long Routes
757(2)
Echo Messages
759(1)
Destination Unreachable Message
760(2)
Miscellaneous Error Reporting
762(1)
Overview of TCP/IP Suite Control Messages
762(8)
Introduction to Control Messages
762(1)
ICMP Redirect/Change Requests
763(1)
Clock Synchronization and Transit Time Estimation
764(1)
Information Requests and Reply Message Formats
765(1)
Address Mask Requests
766(1)
Router Discovery Message
767(2)
Router Solicitation Message
769(1)
Congestion and Flow Control Messages
769(1)
Summary
770(1)
Key Terms
771(1)
Check Your Understanding
772(1)
Basic Router Troubleshooting
773(34)
Objectives
773(1)
Key Terms
773(1)
Examining the Routing Table
774(8)
The show ip route Command
774(1)
Determining the Gateway of Last Resort
775(2)
Determining the Route Source and Destination
777(1)
Determining L2 and L3 Addresses
777(1)
Determining the Route Administrative Distance
777(1)
Determining the Route Metric
778(2)
Determining the Route Next Hop
780(1)
Determining the Last Routing Update
780(2)
Observing Multiple Paths to Destination
782(1)
Network Testing
782(9)
Introduction to Network Testing
783(1)
Using a Structured Approach to Troubleshooting
783(2)
Testing by OSI Layers
785(2)
Layer 1 Troubleshooting Using Indicators
787(1)
Layer 3 Troubleshooting Using ping
788(2)
Layer 7 Troubleshooting Using Telnet
790(1)
Troubleshooting Router Issues Overview
791(11)
Troubleshooting Layer 1 Using show interfaces
791(3)
Troubleshooting Layer 2 Using show interfaces
794(1)
Troubleshooting Using show cdp
795(1)
Troubleshooting Using traceroute
796(2)
Troubleshooting Routing Issues Using show ip route and show ip protocols
798(2)
Troubleshooting Using show controllers
800(1)
Introduction to debug
800(2)
Summary
802(1)
Key Terms
803(1)
Check Your Understanding
803(4)
Intermediate TCP/IP
807(28)
Objectives
807(1)
Additional Topics of Interest
807(1)
Key Terms
807(6)
TCP Operation
813(10)
TCP Operation
814(1)
Synchronization or 3-Way Handshake
814(2)
Denial-of-Service Attacks
816(1)
Windowing and Window Size
816(4)
Sequencing Numbers
820(1)
Positive Acknowledgments (ACK)
821(1)
UDP Operation
822(1)
Overview of Transport Layer Ports
823(8)
Multiple Conversations Between Hosts
824(2)
Ports for Services
826(1)
Ports for Clients
827(1)
Port Numbering and Well-Known Port Numbers
827(1)
Example of Multiple Sessions Between Hosts
828(1)
Comparison of MAC Addresses, IP Addresses, and Port Numbers
828(3)
Summary
831(1)
Key Terms
832(1)
Check Your Understanding
832(3)
Access Control Lists (ACLs)
835(36)
Objectives
835(1)
Additional Topics of Interest
835(1)
Key Terms
835(1)
Access Control List Fundamentals
836(12)
Introduction to ACLs
838(2)
How ACLs Work
840(1)
Creating ACLs
841(3)
The Function of a Wildcard Mask
844(3)
Verifying ACLs
847(1)
Access Control Lists
848(19)
Standard ACLs
849(3)
Extended ACLs
852(8)
Named ACLs
860(4)
Placing ACLs
864(1)
Firewalls
865(1)
Restricting Virtual Terminal Access
866(1)
Summary
867(1)
Key Terms
868(1)
Check Your Understanding
868(3)
Part III Appendixes
871(2)
Appendix A Structured Cabling
873(96)
Objectives
873(1)
Key Terms
874(1)
Structured Cabling Systems, Standards, and Codes
875(16)
Rules of Structured Cabling for LANs
876(1)
Subsystems of Structured Cabling
876(2)
Scalability
878(1)
Demarcation Point
879(1)
Telecommunications and Equipment Rooms
880(2)
Work Areas
882(4)
MC, IC, and HC
886(5)
Structured Cabling Standards and Codes
891(5)
Telecommunications Industry Association and Electronic Industries Alliances
892(3)
European Committee for Electrotechnical Standardization
895(1)
International Organization for Standardization
895(1)
U.S. Codes
896(2)
Evolution of Standards
896(2)
Safety
898(6)
Safety Codes and Standards for the United States
899(2)
Safety Around Electricity
901(3)
Lab and Workplace Safety Practices
904(4)
Workplace Safety
904(1)
Ladder Safety
905(1)
Fiber-Optic Safety
906(1)
Fire Extinguisher Use
906(1)
Personal Safety Equipment
907(1)
Tools of the Trade
908(8)
Stripping and Cutting Tools
908(2)
Termination Tools
910(1)
Diagnostic Tools
911(1)
Installation Support Tools
912(1)
Fish Tape
913(1)
Cable Tree
914(1)
Bullwheels
914(1)
Pulleys
915(1)
Wire Mesh or Kellem Grips
915(1)
Installation Process
916(19)
Rough-In Phase
917(4)
Mounting Jacks in Drywall
921(1)
Mounting Jacks in Plaster
922(1)
Mounting Jacks in Wood
922(1)
Flush-Mounting a Jack in a Wall
923(1)
Pulling Cable to the Jacks
923(1)
Fishing Cable from Below a Wall
924(1)
Vertical Cable Installation
924(4)
Fire-Stops
928(1)
Terminating Copper Media
929(3)
The Trimout Phase
932(3)
Finish Phase
935(10)
Cable Testing
935(3)
Time Domain Reflectometer
938(1)
Cable Certification and Documentation
939(5)
Cutting Over
944(1)
The Cabling Business
945(8)
Site Survey
946(3)
Labor Situations
949(1)
Contract Revision and Signing
949(1)
Project Planning
950(1)
Final Documentation
951(2)
Case Study: FARB Software Development, Ltd.: Network Design and Implementation
953(11)
Overview
953(1)
General Design Process Framework
953(1)
Predesign Process
954(1)
Design Methodology and Deliverables
955(1)
Standards Organizations
956(1)
Standards Definitions
956(1)
Electrical Safety
957(1)
Telecommunications Room Requirements
958(1)
Network Applications at FARB
959(1)
Where Does It All Go?
959(1)
Structured Cabling Case Study Hints
960(1)
Hints
961(3)
Summary
964(2)
Key Terms
966(3)
Appendix B Check Your Understanding Answer Key
969(16)
Appendix C Glossary of Key Terms
985(22)
Index 1007

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