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Brent Sieling is an instructor and program director for the two-year Network Specialist Associate Degree at Madison College. He has been teaching networking classes full-time since January 2006 and part-time for three semesters prior to that. He is the lead contact for the Academy Support Center and Instructor Training Center at Madison College’s Cisco Networking Academy, providing support to over 30 high schools and technical colleges in the state of Wisconsin. Brent previously worked as a network specialist at the Madison Metropolitan School District, where he managed a network of over 50 schools. Brent currently holds the Cisco Certified Network Associate (CCNA), CCNA Voice, and CCNA Security certifications, and he was previously a Certified Novell Engineer (CNE). He recently completed the Cisco Academy Instructor Trainer Qualification (ITQ) process to become an Academy Instructor Trainer. Brent has been a regular presenter at the Cisco Academy conferences.
Table of Contents
Part 1: Voice Concepts
Chapter 1 - Traditional and Unified Voice
Chapter 2 - Understanding Cisco Unified Communication Solutions
Chapter 3 - Establishing Network Connectivity and Understanding IP Phone Registration
Part 2: Cisco Unified Communications Manager Express (CUCME)
Chapter 4 - Introduction to CME Administration
Chapter 5 - Configuring Phones and Users in CME
Chapter 6 - CME Dial-Plan
Chapter 7 - CME Productivity Features
Part 3: Cisco Unified Communications Manager (CUCM)
Chapter 8 - Administrative Interfaces
Chapter 9 - Managing Phones and Users in CUCM
Chapter 10 - CUCM Dial-Plan
Chapter 11 - CUCM Telephony Features
Chapter 12 - CUCM Mobility Features
Part 4: Voicemail and Presence Solutions
Chapter 13 - Cisco Unity Connection
Chapter 14 - Cisco Unified Presence
Part 5: Management and Troubleshooting
Chapter 15 - Troubleshooting CME
Chapter 16 - Troubleshooting CUCM
Chapter 17 - Monitoring Cisco Unity Connection
Appendix A: IP Addressing and Phone Extensions for CME Labs
Appendix B: IP Addressing and Phone Extensions for CME Labs
Appendix C: Building Virtual Machines
Lab C-1: Building CUCM Virtual Machine
Lab C-2: Building Unity Connection Virtual Machine
Lab C-1: Building Unity Presence Virtual Machine
Appendix D: Configuring the CME Router