CART

(0) items

Cengage Advantage Books: Communicating with Credibility and Confidence (with SpeechBuilder Express™ and InfoTrac),9780495003854

Cengage Advantage Books: Communicating with Credibility and Confidence (with SpeechBuilder Express™ and InfoTrac)

by ;
Edition:
3rd
ISBN13:

9780495003854

ISBN10:
0495003859
Format:
Paperback
Pub. Date:
4/6/2005
Publisher(s):
Cengage Learning
List Price: $74.66

Rent Textbook

(Recommended)
 
Term
Due
Price
$37.33

Buy Used Textbook

Usually Ships in 2-3 Business Days
U9780495003854
$52.26

Buy New Textbook

Currently Available, Usually Ships in 24-48 Hours
N9780495003854
$67.19

eTextbook

We're Sorry
Not Available

More New and Used
from Private Sellers
Starting at $10.37
See Prices

Questions About This Book?

Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 3rd edition with a publication date of 4/6/2005.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The Used copy of this book is not guaranteed to inclue any supplemental materials. Typically, only the book itself is included.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Related Products


  • A Guide to the Basic Course for ESL Students
    A Guide to the Basic Course for ESL Students
  • Communicating with Credibility and Confidence : Diverse People, Diverse Settings
    Communicating with Credibility and Confidence : Diverse People, Diverse Settings
  • Communicating With Credibility and Confidence With Infotrac: Diverse People, Diverse Settings
    Communicating With Credibility and Confidence With Infotrac: Diverse People, Diverse Settings
  • InfoTrac College Edition Student Activities Workbook for Communication 2.0 (Human Communication)
    InfoTrac College Edition Student Activities Workbook for Communication 2.0 (Human Communication)
  • InfoTrac College Edition Student Activities Workbook for Public Speaking 3.0
    InfoTrac College Edition Student Activities Workbook for Public Speaking 3.0
  • SpeechBuilder Express™ Student Guide, Revised (with SpeechBuilder Express™ and InfoTrac)
    SpeechBuilder Express™ Student Guide, Revised (with SpeechBuilder Express™ and InfoTrac)
  • The Art and Strategy of Service-Learning Presentations
    The Art and Strategy of Service-Learning Presentations
  • The Teaching Assistant's Guide to the Basic Course
    The Teaching Assistant's Guide to the Basic Course




Summary

In this affordable Thomson Advantage Books version of COMMUNICATING WITH CREDIBILITY AND CONFIDENCE (WITH SPEECHBUILDER EXPRESS AND INFOTRAC) you will discover the key to communicating successfully in any situation. This innovative text reveals the basic skills of oral communication and emphasizes important points with skill-building exercises and activities. Your purchase includes access to SpeechBuilder Express an online outlining tool that helps you step-by-step through the outlining process as well as access to InfoTrac College Edition's online university library of full length articles.

Table of Contents

Preface xvii
Part I Understanding Communication Processes
Communication Dynamics: Exploring Concepts and Principles
1(24)
Objectives for This Chapter
2(1)
Key Terms
2(1)
Why Communication Affects You
3(5)
Communicating in Contexts
4(3)
Communicating and Your Success
7(1)
How Communication Works
8(10)
Communicating Is a Process
8(2)
A Step-by-Step Model
10(3)
A Transactional Model
13(1)
Communicating Is Not Transferring Ideas
13(1)
Communicating Can Be a Dilemma
14(1)
Box: Futurecomm
15(1)
Box: Telling Your Story
16(2)
What Makes Communication Effective
18(3)
Responsibility
18(1)
Process Responsibility
18(1)
Outcome Responsibility
19(1)
Ethicality
20(1)
Ethics of Process
20(1)
Ethics of Message Content
21(1)
Summary
21(1)
Exercises
22(1)
Cyberpoints
23(2)
Your Communication: Developing Credibility and Confidence
25(26)
Objectives for This Chapter
26(1)
Key Terms
26(1)
Communicating with Credibility
27(6)
Credibility Factors
28(1)
Competence
28(1)
Objectivity
29(1)
Trustworthiness
30(1)
Coorientation
30(1)
Dynamism
30(1)
Box: You're Such a Charmer!
31(1)
Credibility Influences
32(1)
Communicating with Confidence
33(6)
Influences on Confidence
33(1)
Culture
33(1)
Gender or Social Status
33(1)
Family Norms
34(1)
Models
34(1)
Special People
34(1)
Influences from You
35(1)
Communication Apprehension
36(1)
Box: Communication Anxiety
37(1)
Realistic Confidence
38(1)
Developing Communication Confidence
39(6)
Relax Away Your Stress
39(2)
Visualize Your Success
41(1)
Creating Successful Images
41(1)
Affirming Successful Interactions
42(1)
Practice Your Skills
43(1)
Setting Goals
43(1)
Achieving Goals
44(1)
Summary
45(1)
Exercises
45(2)
Cyberpoints
47(2)
Form 2.1 Self-Assessment of Willingness to Communicate
49(2)
Perception and Thought: Making Sense
51(26)
Objectives for This Chapter
52(1)
Key Terms
52(1)
The Process of Perception
53(4)
Sensing
54(1)
Selecting
55(1)
Shaping
56(1)
Creating Meaning
56(1)
Factors Affecting Perception
57(5)
Physical and Psychological States
57(1)
Beliefs, Attitudes, and Values
58(1)
Culture and Gender
59(1)
Language
60(1)
Motivation
60(2)
Box: Processing Messages
62(1)
Ways to Check Perceptions
62(1)
The Process of Critical Thinking
63(6)
Idea Logic
64(1)
Starting with Data
64(1)
Understanding Reasoning
65(1)
Inductive Reasoning
66(1)
Deductive Reasoning
67(1)
Combined Reasoning
68(1)
Qualifying Conclusions
68(1)
Box: Seeking Truth
69(1)
The Process of Planning Messages
69(4)
Consider Audience Perceptions
69(1)
Adapt to Receivers
69(1)
Choose Appropriate Language
70(1)
Organize Ideas Clearly
71(1)
Provide a Framework
71(1)
Keep Their Attention
71(1)
Consider Audience Reasoning
72(1)
Summary
73(1)
Exercises
74(1)
Cyberpoints
75(2)
Part II Creating Dialogue
Listening and Questioning: Negotiating Meanings
77(20)
Objectives for This Chapter
78(1)
Key Terms
78(1)
Listening and Questioning for Your Future
79(3)
Listening and Questioning for Academic and Career Success
80(1)
Box: Listening Makes a Difference
81(1)
Importance to Your Relationships
81(1)
Listening Barriers
82(2)
Inadequate Skills
82(1)
Focusing Problems
83(1)
Content Responses
83(1)
Emotional Blocks
83(1)
Listening and Questioning Approaches
84(7)
Listening Actively
84(1)
Listening and Questioning Interactively
85(1)
Listening and Questioning Empathically
86(1)
Box: Listening with Your Eyes
87(2)
Listening and Questioning Collaboratively
89(2)
Listening and Questioning Skill Development
91(2)
Commitment
92(1)
Preparation
92(1)
Practice
93(1)
Summary
93(1)
Exercises
94(1)
Cyberpoints
95(1)
Form 4.1 Assessment of Listening and Questioning Skills
96(1)
Nonverbal Communication: More Than Words Can Say
97(22)
Objectives for This Chapter
98(1)
Key Terms
98(1)
Communication: More Than Words
99(2)
Nonverbal Cues Shape Transactions
100(1)
Nonverbal Cues Are More Believable Than Verbal Cues
100(1)
Nonverbal Cues Are Harder to Decode Than Verbal Cues
100(1)
Voice and Speech: Instruments of Communication
101(2)
Using Voice and Speech
101(1)
Box: Communicating in Black and White
102(1)
Adapting Voice and Speech
103(1)
Body Movements Large and Small
103(8)
Box: The Mathematical Marriage Predictor
104(1)
Eyes and Face
104(1)
Posture and Gestures
105(1)
Posture
105(2)
Gestures
107(1)
Space and Touch
108(1)
Space
109(1)
Touch
110(1)
Personal Symbols: Subtle Influences
111(1)
Time: A Cultural Concept
112(1)
Settings: Structures and Environments
113(1)
Nonverbal Development: Credibility and Confidence
114(1)
Receiving Nonverbal Cues
114(1)
Sending Nonverbal Cues
115(1)
Summary
115(1)
Exercises
116(1)
Cyberpoints
117(2)
Verbal Communication: Connecting with Language
119(21)
Objectives for This Chapter
120(1)
Key Terms
120(1)
What Words ``Mean''
121(5)
Words Clarify Ideas
121(1)
Box: La Llama, El Habla/Flame, Speech
122(1)
Words Develop and Change
122(1)
Basic Sources of Words
123(1)
Adaptive Sources of Words
123(1)
Words Manipulate Feelings
124(1)
Words to Obscure
124(1)
Words to Redefine
125(1)
Words to Hurt
126(1)
How Language Maps Meaning
126(3)
Semantics
127(1)
Syntactics
127(1)
Language of Social Identity
127(2)
Language Styles Affect Meaning
129(4)
Status and Power
129(1)
Gender
130(1)
Box: Sisters with a Language
131(1)
Culture
132(1)
How Your Language Communicates Meaning
133(4)
Building a Vocabulary
133(1)
Communicating with Clarity
134(2)
Stimulating Thinking and Senses
136(1)
Summary
137(1)
Exercises
138(1)
Cyberpoints
139(1)
Part III Building Interpersonal Relationships
Relationship Climates: Creating Communication Environments
140(21)
Objectives for This Chapter
141(1)
Key Terms
141(1)
Developing Supportive Communication Climates
142(9)
Characteristics of Supportive and Defensive Climates
142(1)
Self-Disclosure
143(1)
Effects of Self-Disclosure
143(3)
Personal Influences on Self-Disclosure
146(1)
Box: Ideas to Ponder about Being Direct or Indirect . . .
147(1)
Guidelines for Self-Disclosure
148(1)
Assertiveness
148(2)
Empathy and Confirmation
150(1)
Identifying Defensive Communication Climates
151(4)
Game Playing
151(2)
Conflict
153(1)
Box: Nonviolent Solutions
154(1)
Changing Defensive Communication Climates and Ending Games
155(3)
Approaches
155(1)
Communication for Managing Games and Conflicts
156(2)
Summary
158(1)
Exercises
158(1)
Cyberpoints
159(2)
Personal Relationships: Growing with Another
161(23)
Objectives for This Chapter
162(1)
Key Terms
162(1)
Getting to Know People
163(6)
Attraction
163(1)
Personal Influences
164(1)
Conversation Building
165(1)
Box: E-mail: Communicating More, Thinking Less?
166(1)
Structure
166(1)
Topics
167(1)
Conversation Flow
168(1)
Self-Monitoring
168(1)
Give and Take
168(1)
Relationships
169(4)
Building and Bonding
170(1)
Growing and Dissolving
171(1)
Box: Successful Relationships
172(1)
Being a Couple
173(3)
Box: Marriage Vows!
174(1)
Expectations of Intimacy
174(1)
Loss of Trust
175(1)
Physical Aggression
175(1)
Being a Family
176(1)
Family Development
177(4)
Optimal Family Functioning
178(1)
Dysfunctional Family Relationships
178(1)
Box: Survey Links Drug Use, Relationship with Father
179(2)
Summary
181(1)
Exercises
182(1)
Cyberpoints
182(2)
Professional Relationships: Transacting for Success
184(21)
Objectives for This Chapter
185(1)
Key Terms
185(1)
Communicating in Organizational Cultures
186(6)
Goal Conflicts and Compliance Pressures
187(1)
Box: Professional speech
188(1)
Stereotypes, Bias, and Harassment
189(1)
Communication Connections
190(1)
Bridging Goals and Needs
190(1)
Bridging Cultures
191(1)
Communicating in Interviews
192(9)
Box: How to Talk to a Bureaucrat
193(1)
Interview Types
193(2)
Interview Homework
195(1)
Interview Planning
196(1)
Arrangements
196(1)
Strategy and Structure
197(1)
Question Functions and Forms
197(1)
Questions for Selection and Performance
198(2)
Interview Confidence and Credibility
200(1)
Summary
201(1)
Exercises
202(2)
Cyberpoints
204(1)
Part IV Communicating in Groups and Teams
Groups and Teams: Communication and Leadership
205(23)
Objectives for This Chapter
206(1)
Key Terms
206(1)
Groups, Teams, and Your Future
207(3)
Members Work Together to Attain Goals
207(1)
Organizational Goals
207(1)
Personal Goals
208(1)
Members Adapt Formats to Attain Goals
208(1)
Box: Virtual Teams
209(1)
Groups, Teams, and Superteams
210(3)
Effective Team Characteristics
210(1)
Unique Character
210(2)
Working Relationships
212(1)
Effective Team Developmental Phases
212(1)
Leaders and Leadership
213(6)
Shared Leadership
213(1)
Leadership Roles
214(1)
Group-Building Roles
214(1)
Task Roles
215(1)
Individual Interest/Blocking Roles
215(1)
Principled Leadership
216(1)
Designated Leaders
216(1)
Effective Leader Qualities
217(1)
Effective Leader Responsibilities
217(1)
Box: Choosing Wise Leaders
218(1)
Leadership Styles
219(1)
A Group's First Steps
220(5)
Getting to Know One Another
220(1)
Deciding on a Leader
221(1)
Preparing for Work
221(1)
Box: How Culture Affects Meeting Planning
222(1)
Commitment and Accountability
222(1)
Meetings
222(1)
Preparing Agendas
223(1)
Formal and Informal Agendas
223(1)
Formats for Agendas
223(1)
Managing the Meeting
224(1)
Summary
225(1)
Exercises
225(2)
Cyberpoints
227(1)
Problem Analysis and Decision Making: Achieving Group and Team Goals
228(24)
Objectives for This Chapter
229(1)
Key Terms
229(1)
Identifying Your Team's Goals
230(3)
Identifying Purposes
230(1)
Defining Goals
231(1)
Understanding and Committing to Goals
232(1)
Box: Gathering Information
233(1)
Planning Your Team's Inquiry
233(2)
Information: What, Where, and How to Get It
233(2)
Information: How to Share and Analyze It
235(1)
Making Team Decisions Systematically
235(10)
Analyzing Problems
236(1)
Problem Identification
236(2)
Causes and Effects
238(1)
Establishing Criteria
238(2)
Generating Possible Solutions
240(1)
Analysis Tools
241(1)
Applicability
241(1)
Practicality
242(1)
Advantages, Disadvantages, and Risks
242(1)
Desirability
242(1)
Decision Modes
243(1)
Creating Implementation Plans
244(1)
Ensuring Open Group Process
245(3)
How Groupthink Happens
245(1)
What Groupthink Does
246(1)
How to Reduce Groupthink
247(1)
Box: Team Vigilance
248(1)
Summary
248(1)
Exercises
249(1)
Cyberpoints
250(2)
Part V Speaking to Public Audiences
Research and Development: Creating Public Speeches
252(28)
Objectives for This Chapter
253(1)
Key Terms
253(2)
Determining Your Purpose and Topic
255(5)
Clarifying Your Purpose
255(1)
Speeches to Inform
255(1)
Speeches to Persuade
255(1)
Box: Speaking with Fire
256(1)
Speeches for Special Occasions
256(1)
Selecting a Topic
257(2)
Stating Your Thesis
259(1)
Researching Your Speech
260(2)
Finding Research Information
260(1)
Electronic Sources
260(1)
Print Sources
261(1)
Human Sources
261(1)
Evaluating Research Information
262(1)
Analyzing Your Audience
262(3)
Audience Characteristics
262(1)
Audience Analysis Sources
263(2)
Organizing Your Ideas
265(2)
Organizational Patterns
265(1)
Organizational Process
266(1)
Developing Supporting Material
267(3)
Types of Supporting Material
268(1)
Choice and Use of Supporting Material
269(1)
Creating Introductions, Conclusions, and Transitions
270(4)
Speech Introductions
270(1)
Objectives
270(1)
Types of Material
271(1)
Speech Conclusions
272(1)
Objectives
272(1)
Types of Material
273(1)
Speech Transitions
273(1)
Using Visuals to Enhance Supporting Material
274(2)
Visual Formats
274(1)
Box: Slide Presentation Overload
275(1)
Guidelines for Creating Visuals
275(1)
Summary
276(1)
Exercises
277(1)
Cyberpoints
278(2)
Rehearsal and Delivery: Speaking to Audiences
280(25)
Objectives for This Chapter
281(1)
Key Terms
281(1)
Selecting Your Mode of Presentation
282(2)
Visualizing Your Success
284(1)
Preparing and Using Notes
285(2)
Rehearsing and Adapting Your Speech
287(1)
``Getting Set'' for Your Speaking Opportunity
288(2)
Managing Your Nerves
288(1)
Adapting to Circumstances
289(1)
Talking with Your Audience
290(2)
Using Nonverbal Delivery
292(8)
Eyes and Face
292(3)
Body and Gestures
295(1)
Box: An Accent Is No Problem!
296(1)
Voice and Articulation
296(1)
Using Visuals
297(1)
Answering Questions
298(1)
Box: Digital Presentations: Make Your Delivery Effective
299(1)
Summary
300(1)
Exercises
301(2)
Cyberpoints
303(2)
Public Presentations: Speaking to Inform
305(21)
Objectives for This Chapter
306(1)
Key Terms
306(1)
Speaking to Inform
307(2)
Occasions for Informative Speaking
307(1)
Types of Content
308(1)
Audience Motivations and Learning Styles
309(1)
Methods to Aid Understanding and Memory
310(9)
Organizational Patterns
311(1)
Box: Dr. Samuel Betances
312(1)
Extended Analogy or Example
312(1)
Acronym Arrangement
313(1)
Journalist's Formula
313(1)
Demonstration
314(1)
Outline Wording
315(1)
Support for Ideas
316(1)
Defining Ideas
316(1)
Associating Ideas
317(1)
Reinforcing Ideas
318(1)
Ways to Use Participation and Feedback
319(1)
Audience Participation
319(1)
Feedback Opportunities
320(1)
Your Source Credibility and Confidence
320(1)
Summary
321(1)
Exercises
322(1)
Cyberpoints
322(2)
Sample Speech to inform
324(2)
Public Presentations: Speaking to Persuade
326(30)
Objectives for This Chapter
327(1)
Key Terms
327(1)
Process of Persuasion
328(5)
Willingness to Change
328(1)
Beliefs
329(1)
Attitudes
330(1)
Attitude Scales
330(1)
Attitude Change
330(1)
Values
331(1)
Box: And a Little Child Shall Lead Them
332(1)
Behaviors
332(1)
Audience Adaptation
333(5)
Setting Your Goals
333(1)
Specific Goals
334(1)
Realistic Goals
334(1)
Considering Diversity
335(2)
Connecting with Motives
337(1)
Anticipating Opposing Positions
338(1)
Organizational Strategies
338(4)
Deductive
338(1)
Inductive
339(1)
Problem-Solution
340(1)
Motivated Sequence
341(1)
Residues
341(1)
Persuasive Appeals
342(6)
Appeals Based on Logic
343(1)
Requirements for Proof
343(1)
Supporting Material for Proof
343(1)
Appeals Based on Emotion
344(1)
Premises for Arguments
344(1)
Impact on Listeners
345(1)
Appeals Based on Source Credibility
345(1)
Finding Common Ground
346(1)
Demonstrating Competence and Objectivity
346(1)
Box: Culture and Persuasive Style
347(1)
Communicating with Appropriate Dynamism
347(1)
Being Ethical
348(1)
Language Choices
348(1)
Summary
349(1)
Exercises
350(2)
Cyberpoints
352(2)
Sample Persuasive Speech Using Motivated Sequence Strategy
354(2)
Glossary 356(5)
Notes 361(16)
Index 377


Please wait while the item is added to your cart...