The Changing Public Sector: A Practical Management Guide

by Prowle,Malcolm

• ISBN13: 9780566082160
• ISBN10: 0566082160
• Format: Hardcover
• Copyright: 2001-02-28
• Publisher: Ashgate Gower

Summary

The public sector in the UK has undergone radical change over the last two decades. Consequently, managers and service professionals have had to adopt new ways of working and acquire a wide range of new managerial skills to deal with the changes that have taken place. The continuing process of change in the public sector also means that these managerial skills need to be continually maintained and developed.This book provides comprehensive coverage of public sector management approaches covering:- Strategy- Finance- Human resources- Marketing- Quality- Information systems.Thus it provides managers, professionals and students with a clear understanding of the main elements of each aspect of management as applied in public sector organizations. The book also outlines the ongoing changes which will impact on public sector organizations in the future and discusses the implications of these changes for public sector management methods.

Table of Contents

Preface	vii
List of figures	ix
List of tables	xi
Glossary	xiii
Part I: The UK public sector: structure and trends	1	(28)
Introduction	3	(8)
Organization of the public sector	11	(6)
Public sector trends	17	(12)
Part II: Public sector management approaches	29	(192)
Strategic management in the public sector	31	(26)
Financial management in the public sector	57	(54)
Human resource management in the public sector	111	(38)
Marketing and public relations in the public sector	149	(18)
Managing quality and consumer satisfaction in the public sector	167	(12)
Management of information technology in the public sector	179	(42)
Part III: Public sector management in the future	221	(36)
Shaping the public sector into the future	223	(24)
Implications for public sector management	247	(10)
Bibliography	257	(2)
Index	259