9780566082160

The Changing Public Sector: A Practical Management Guide

by
  • ISBN13:

    9780566082160

  • ISBN10:

    0566082160

  • Edition: 1st
  • Format: Hardcover
  • Copyright: 2001-02-28
  • Publisher: Ashgate Gower

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Supplemental Materials

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Summary

The public sector in the UK has undergone radical change over the last two decades. Consequently, managers and service professionals have had to adopt new ways of working and acquire a wide range of new managerial skills to deal with the changes that have taken place. The continuing process of change in the public sector also means that these managerial skills need to be continually maintained and developed.This book provides comprehensive coverage of public sector management approaches covering:- Strategy- Finance- Human resources- Marketing- Quality- Information systems.Thus it provides managers, professionals and students with a clear understanding of the main elements of each aspect of management as applied in public sector organizations. The book also outlines the ongoing changes which will impact on public sector organizations in the future and discusses the implications of these changes for public sector management methods.

Table of Contents

Preface vii
List of figures
ix
List of tables
xi
Glossary xiii
Part I: The UK public sector: structure and trends 1(28)
Introduction
3(8)
Organization of the public sector
11(6)
Public sector trends
17(12)
Part II: Public sector management approaches 29(192)
Strategic management in the public sector
31(26)
Financial management in the public sector
57(54)
Human resource management in the public sector
111(38)
Marketing and public relations in the public sector
149(18)
Managing quality and consumer satisfaction in the public sector
167(12)
Management of information technology in the public sector
179(42)
Part III: Public sector management in the future 221(36)
Shaping the public sector into the future
223(24)
Implications for public sector management
247(10)
Bibliography 257(2)
Index 259

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