9780130829160

Check-In Check-Out

by ;
  • ISBN13:

    9780130829160

  • ISBN10:

    0130829161

  • Edition: 6th
  • Format: Hardcover
  • Copyright: 1/1/2000
  • Publisher: Prentice Hall
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List Price: $96.00

Summary

For courses in Hotel Front Office Management. The leader in rooms management education and job-training for over two decades. This text provides exceptionally complete coverage of the hotel's front office and all of the support positions that make it workfrom the global reservation network, to legal concerns, sales and marketing techniques, management issues, room rate formulas, and control and oversight. In a sequence that follows the flow of most guestsreservation, arrival, billing, departure, auditing and accountingthe book treats both the how (e.g., completing a reg. card) and the why (e.g., yield management) while keeping students abreast of the trends currently affecting the industry.

Table of Contents

Contents vii
List of Exhibits
xi
Preface xvii
About the Authors xxi
PART I THE HOTEL INDUSTRY 1(108)
The Traditional Hotel Industry
3(28)
The Modern Hotel Industry
31(40)
The Structure of the Hotel Industry
71(38)
PART II THE RESERVATIONS PROCESS 109(90)
Changing Methods for Making Today's Reservations
111(28)
Individual and Group Reservations
139(32)
Forecasting Availability and Overbooking
171(28)
PART III GUEST SERVICE AND RATE STRUCTURES 199(116)
Managing Guest Service
201(34)
The Guest Arrival Process
235(38)
Setting the Room Rate
273(42)
PART IV THE HOTEL REVENUE CYCLE 315(116)
Billing the Guest Folio
319(34)
Cash Transactions
353(40)
Credit and the City Ledger
393(38)
PART V ROOMS MANAGEMENT TECHNOLOGY 431(74)
The Night Audit
433(34)
Property Management System Interfaces
467(38)
Bibliography 505(4)
Glossary 509(12)
Index 521

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