Table of Contents | |
The Hotel Industry | |
The Traditional Hotel Industry | |
The Modern Hotel Industry | |
The Structure of the Hotel Industry | |
The Reservations Process | |
Forecasting Availability and Overbooking | |
Global Reservations Technologies | |
Individual Reservations and Group Reservations | |
Guest Service and Rate Structures | |
Managing Guest Service | |
Arrival, Registration, Assignments and Rooming | |
Role of the Room Rate | |
The Hotel Revenue Cycle | |
Billing and the Guest Folio | |
Credit and the City Ledger | |
Cash Transactions | |
Technology | |
The Night Audit | |
Hotel Technology | |
Glossary | |
Bibliography | |
Index | |
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