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Questions About This Book?
Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
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What version or edition is this?
This is the 8th edition with a publication date of 3/25/2008.
What is included with this book?
- The Used copy of this book is not guaranteed to inclue any supplemental materials. Typically, only the book itself is included.
- The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.
Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.
Table of Contents
|Table of Contents|
|The Hotel Industry|
|The Traditional Hotel Industry|
|The Modern Hotel Industry|
|The Structure of the Hotel Industry|
|The Reservations Process|
|Forecasting Availability and Overbooking|
|Global Reservations Technologies|
|Individual Reservations and Group Reservations|
|Guest Service and Rate Structures|
|Managing Guest Service|
|Arrival, Registration, Assignments and Rooming|
|Role of the Room Rate|
|The Hotel Revenue Cycle|
|Billing and the Guest Folio|
|Credit and the City Ledger|
|The Night Audit|
|Table of Contents provided by Publisher. All Rights Reserved.|