9780132059671

Check-In Check-Out : Managing Hotel Operations

by ;
  • ISBN13:

    9780132059671

  • ISBN10:

    0132059673

  • Edition: 8th
  • Format: Hardcover
  • Copyright: 3/25/2008
  • Publisher: Prentice Hall
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List Price: $123.60

Summary

Check-In, Check-Outprovides complete coverageof the hotel's front office and all of the support positions that make it work. Organized to reflect how a guest moves through the hotel (reservations, arrival, billing, departure, etc.) this edition provides a broad view of lodging management and covers unique topics such as corporate housing, destination elevators, and trade advertising contracts. Key industry changes are addressed throughout such as hotel technology, the greening of the industry, security issues and automation. Over 200 exhibits illustrate chapter content and help to create a work that both students and professional hoteliers seek out.

Table of Contents

Table of Contents
The Hotel Industry
The Traditional Hotel Industry
The Modern Hotel Industry
The Structure of the Hotel Industry
The Reservations Process
Forecasting Availability and Overbooking
Global Reservations Technologies
Individual Reservations and Group Reservations
Guest Service and Rate Structures
Managing Guest Service
Arrival, Registration, Assignments and Rooming
Role of the Room Rate
The Hotel Revenue Cycle
Billing and the Guest Folio
Credit and the City Ledger
Cash Transactions
Technology
The Night Audit
Hotel Technology
Glossary
Bibliography
Index
Table of Contents provided by Publisher. All Rights Reserved.

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