CART

(0) items

Check-In Check-Out : Managing Hotel Operations,9780132706711
This item qualifies for
FREE SHIPPING!

FREE SHIPPING OVER $59!

Your order must be $59 or more, you must select US Postal Service Shipping as your shipping preference, and the "Group my items into as few shipments as possible" option when you place your order.

Bulk sales, PO's, Marketplace Items, eBooks, Apparel, and DVDs not included.

Check-In Check-Out : Managing Hotel Operations

by ;
Edition:
9th
ISBN13:

9780132706711

ISBN10:
0132706717
Format:
Hardcover
Pub. Date:
8/7/2012
Publisher(s):
Prentice Hall
List Price: $140.80

Rent Textbook

(Recommended)
 
Term
Due
Price
$52.00

Buy New Textbook

Currently Available, Usually Ships in 24-48 Hours
N9780132706711
$137.28

eTextbook

Downloadable Offline Access
  • Apple Devices
  • Android Devices
  • Kindle Fire
  • Windows Devices
  • Mac Devices

 
Duration
Price
$62.81

Used Textbook

We're Sorry
Sold Out

More New and Used
from Private Sellers
Starting at $104.33
See Prices

Questions About This Book?

Why should I rent this book?
Renting is easy, fast, and cheap! Renting from eCampus.com can save you hundreds of dollars compared to the cost of new or used books each semester. At the end of the semester, simply ship the book back to us with a free UPS shipping label! No need to worry about selling it back.
How do rental returns work?
Returning books is as easy as possible. As your rental due date approaches, we will email you several courtesy reminders. When you are ready to return, you can print a free UPS shipping label from our website at any time. Then, just return the book to your UPS driver or any staffed UPS location. You can even use the same box we shipped it in!
What version or edition is this?
This is the 9th edition with a publication date of 8/7/2012.
What is included with this book?
  • The New copy of this book will include any supplemental materials advertised. Please check the title of the book to determine if it should include any CDs, lab manuals, study guides, etc.
  • The Rental copy of this book is not guaranteed to include any supplemental materials. You may receive a brand new copy, but typically, only the book itself.

Related Products


  • Check In, Check Out W/ CD
    Check In, Check Out W/ CD
  • Check-In : Check-Out
    Check-In : Check-Out
  • Check-In Check-Out
    Check-In Check-Out
  • Check-In Check-Out : Managing Hotel Operations
    Check-In Check-Out : Managing Hotel Operations
  • Check-In, Check-Out : Managing Hotel Operations
    Check-In, Check-Out : Managing Hotel Operations
  • Front Office Management Simulation Access Card
    Front Office Management Simulation Access Card
  • Professional Front Office Management
    Professional Front Office Management




Summary

Now in its Ninth Edition, Check-in Check-Outremains the leading guide to managing profitable hotel operations. Extensively revised to reflect the industry's rapid change, it presents rich detail about best practices and future directions, while offering the widest coverage of any book in the field. Students gain an intuitive understanding based on the flow of the guest's experience: through reservation, arrival, registration, service purchasing, departure, billing, and recordkeeping. The entire rooms division is covered thoroughly, and linked to other hospitality functions, related industries, and the broader economy. Extensive new coverage includes: increased internationalization; green operations; new financing sources; boutique and urban collections; new reservations strategies; and much more. This edition has been streamlined to help students learn more in less time, and contains 150+ exhibits to promote visual learning.

Table of Contents

PART I: THE HOTEL INDUSTRY

1. The Traditional Hotel Industry

2. The Modern Hotel Industry

3. The Structures of the Hotel Industry

 

PART II: THE RESERVATIONS PROCESS

4. Forecasting Availability and Overbooking

5. Global Reservations Technologies

6. Individual Reservations and Group Reservations

 

PART III: GUEST SERVICE AND RATE STRUCTURES

7. Managing Guest Services

8. Arrival, Registration, Assignment and Rooming

9. The Role of the Room Rate

 

PART IV: THE HOTEL REVENUE CYCLE

10. Billing the Guest Folio

11. Cash or Credit: The City Ledger

 

PART V: TECHNOLOGY

12. The Night Audit

13. Hotel Technology

 

GLOSSARY

BIBLIOGRAPHY

INDEX

 



Please wait while the item is added to your cart...