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"In this book, an advisor on academic administration offers insights, analysis, and advice on handling complaints, negotiating disagreements, dealing with accusations of unethical behavior, and coping with difficult people. C. K. Gunsalus uses scenarios based on real-life cases, and examples from negotiation, intellectual property law, and child-rearing, to help guide both novice and experienced academic administrators through the everyday dilemmas of management in not-entirely-manageable environments."--BOOK JACKET.