Preface | |
PART I: FOUNDATIONS OF COMMUNICATION | |
1. COMMUNICATION PERSPECTIVE | |
The Communication Process | |
Communication in Our Lives | |
Communication Principles | |
Increasing Our Communication Competence | |
Spotlight on Scholars | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
2. PERCEPTION OF SELF AND OTHERS | |
The Perception Process | |
Perception of Self: Self-Concept and Self-Esteem | |
Perception of Others | |
Diverse Voices--Madrid | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
3. VERBAL COMMUNICATION | |
The Nature of Language | |
Diverse Voices--Wen-Shu Lee | |
Speaking More Clearly | |
Speaking Appropriately | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
4. NONVERBAL COMMUNICATION | |
The Nature of Nonverbal Communication Behavior | |
Body Motions | |
Paralanguage | |
Self-Presentation | |
Communication Through Management of Your Environment | |
Diverse Voices--Elizabeth Lozano | |
What Would You Do? A Question of Ethics | |
Summary | |
Self-Analysis: Establishing a Communication Foundation | |
Communicate! On-Line | |
References | |
Glossary | |
PART II: INTERPERSONAL COMMUNICATION | |
5. CONVERSATIONS | |
Spotlight on Scholars--Duck | |
Characteristics of Conversation | |
Types and Structures of Conversation | |
Rules of Conversation | |
Effective Conversations Follow the Cooperative Principle | |
Skills of Effective Face-to-Face Conversationalists | |
Skills of Effective Electronically Mediated Conversationalists | |
What Would You Do? A Question of Ethics | |
Sample Conversation and Analysis | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
6. LISTENING | |
Attending | |
Understanding | |
Diverse Voices--Howard | |
Remembering--Retaining Information | |
Critical Analysis | |
Responding Empathetically to Give Comfort | |
Spotlight on Scholars--Burleson | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
7. SHARING FEELINGS | |
Self-Disclosure | |
Disclosing Feelings | |
Owning Feelings | |
Giving Personal Feedback | |
Assertiveness | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
8. COMMUNICATION IN RELATIONSHIPS | |
Types of Relationships | |
Communication in the Stages of Relationships | |
Role of Electronic Communication in Building Relationships | |
Theoretical Perspectives on Relationships | |
Conflict | |
Communication Skills for Resolving Conflicts Through Collaboration | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
9. INTERVIEWING | |
Responsibilities of the Job Applicant | |
Interpersonal Skills in Interviewing Others | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
Self-Analysis, Interpersonal Communication | |
PART III: GROUP COMMUNICATION | |
10. PARTICIPATING IN GROUP COMMUNICATION | |
Characteristics of Effective Work Groups | |
Stages of Group Development | |
Problem Solving in Groups | |
Diverse Voices--The Group: A Japanese Context | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
11. MEMBER ROLES AND LEADERSHIP IN GROUPS | |
Member Roles | |
Member Responsibilities in Group Meetings | |
Leadership | |
Spotlight on Scholars--Gail Fairhurst | |
Leading Group Meetings | |
Evaluating Group Effectiveness | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
Self-Analysis: Group Communication | |
PART IV: PUBLIC SPEAKING | |
12. DETERMINING YOUR GOAL | |
SELECTING A TOPIC FROM A SUBJECT AREA | |
Analyzing the Audience | |
Considering the Setting | |
Writing the Speech Goal | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
13. RESEARCH | |
Where to Look: Traditional and Electronic Sources of Information | |
What Information to Look For | |
Recording Data and Citing Written and Electronic Sources | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
14. ORGANIZING | |
Outlining the Body of the Speech | |
Selecting and Outlining Supporting Material | |
Outlining Section Transitions | |
Preparing the Introduction | |
Preparing the Conclusion | |
Listing Sources | |
Completing the Outline | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
15. ADAPTING VERBALLY AND VISUALLY | |
Developing Common Ground | |
Creating and Maintaining Audience Interest | |
Adapting to Audience Level of Understanding | |
Building a Positive Attitude Toward You as the Speaker | |
Adapting to Audience Attitude Toward Your Speech Goal | |
Adapting to Audiences Visually | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
16. PRACTICING THE PRESENTATION OF YOUR SPEECH | |
Components to Practice in Your Speech | |
Diverse Voices--Chan, "You're Short Besides | |
Achieving a Conversational Quality | |
Rehearsal | |
Coping with Nervousness | |
Spotlight on Scholars--James McCroskey | |
Spotlight on Scholars | |
Criteria for Evaluating Speeches | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
17. INFORMATIVE SPEAKING | |
Principles of Informing | |
Methods of Informing | |
Criteria for Evaluating Informative Speeches | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
References | |
Glossary | |
18. PERSUASIVE SPEAKING | |
Principles of Persuasive Speaking | |
Diverse Voices--Walker | |
Criteria for Evaluating Persuasive Speeches | |
What Would You Do? A Question of Ethics | |
Summary | |
Communicate! On-Line | |
Self-Analysis: Public Speaking | |
References | |
Glossary | |
Index | |
Sample Student Speeches |