Preface | p. xviii |
Foundations of Communication | p. 2 |
Communication Perspective | p. 4 |
The Communication Process | p. 6 |
Communication in Our Lives | p. 11 |
Communication Principles | p. 15 |
Increasing Our Communication Competence | p. 21 |
Summary | p. 25 |
Communicate! Online | p. 26 |
Key Terms | p. 26 |
Perception of Self and Others | p. 28 |
The Perception Process | p. 30 |
Perceptions of Self: Self-Concept and Self-Esteem | p. 32 |
Perception of Others | p. 38 |
What Would You Do? A Question of Ethics | p. 47 |
Summary | p. 48 |
Communicate! Online | p. 49 |
Key Terms | p. 49 |
Verbal Communication | p. 50 |
The Nature of Language | p. 52 |
Speaking More Clearly | p. 56 |
Speaking Appropriately | p. 64 |
Summary | p. 69 |
What Would You Do? A Question of Ethics | p. 70 |
Communicate! Online | p. 71 |
Key Terms | p. 71 |
Nonverbal Communication | p. 72 |
The Nature of Nonverbal Communication Behavior | p. 75 |
Body Motions | p. 75 |
Paralanguage | p. 79 |
Self-Presentation | p. 82 |
Communication through Management of Your Environment | p. 85 |
What Would You Do? A Question of Ethics | p. 90 |
Summary | p. 91 |
Communicate! Online | p. 92 |
Key Terms | p. 92 |
Self-Review for Part I | p. 93 |
Interpersonal Communication | p. 94 |
Conversations | p. 96 |
Characteristics of Conversation | p. 98 |
Types and Structures of Conversation | p. 99 |
Rules of Conversation | p. 101 |
Effective Conversations Follow the Cooperative Principle | p. 103 |
Skills of Effective Face-to-Face Conversationalists | p. 106 |
Skills of Effective Electronically Mediated Conversationalists | p. 112 |
Cultural Variations in Effective Conversation | p. 116 |
Conversation and Analysis | p. 117 |
What Would You Do? A Question of Ethics | p. 121 |
Summary | p. 121 |
Communicate! Online | p. 122 |
Key Terms | p. 122 |
Listening | p. 124 |
Attending | p. 126 |
Understanding | p. 127 |
Remembering: Retaining Information | p. 134 |
Critical Analysis | p. 137 |
Responding Empathically to Give Comfort | p. 139 |
What Would You Do? A Question of Ethics | p. 148 |
Conversation and Analysis | p. 148 |
Summary | p. 151 |
Communicate! Online | p. 152 |
Key Terms | p. 153 |
Self-Disclosure and Feedback | p. 154 |
Self-Disclosure | p. 156 |
Disclosing Feelings | p. 161 |
Owning Feelings and Opinions | p. 167 |
Giving Personal Feedback | p. 169 |
Assertiveness | p. 172 |
What Would You Do? A Question of Ethics | p. 178 |
Conversation and Analysis | p. 178 |
Summary | p. 182 |
Communicate! Online | p. 182 |
Key Terms | p. 183 |
Communicating in Relationships | p. 184 |
Types of Relationships | p. 186 |
Communication in the Stages of Relationships | p. 188 |
Role of Electronic Communication in Building Relationships | p. 195 |
Theoretical Perspectives on Relationships | p. 199 |
Conflict | p. 201 |
Communication Skills for Resolving Conflicts through Collaboration | p. 206 |
What Would You Do? A Question of Ethics | p. 212 |
Conversation and Analysis | p. 213 |
Summary | p. 215 |
Communicate! Online | p. 216 |
Key Terms | p. 217 |
Interviewing | p. 218 |
Responsibilities of the Job Applicant | p. 220 |
Interpersonal Skills in Interviewing Others | p. 228 |
What Would You Do? A Question of Ethics | p. 231 |
Summary | p. 231 |
Communicate! Online | p. 232 |
Key Terms | p. 232 |
Self-Review for Part II | p. 233 |
Group Communication | p. 234 |
Participating in Group Communication | p. 236 |
Characteristics of Effective Work Groups | p. 238 |
Stages of Group Development | p. 246 |
Problem Solving in Groups | p. 249 |
Constraints on Effective Decision Making | p. 258 |
What Would You Do? A Question of Ethics | p. 259 |
Summary | p. 260 |
Communicate! Online | p. 260 |
Key Terms | p. 261 |
Member Roles and Leadership in Groups | p. 262 |
Member Roles | p. 264 |
Member Responsibilities in Group Meetings | p. 268 |
Leadership | p. 271 |
Leading Group Meetings | p. 275 |
Evaluating Group Effectiveness | p. 279 |
What Would You Do? A Question of Ethics | p. 283 |
Summary | p. 283 |
Communication! Online | p. 284 |
Key Terms | p. 284 |
Self-Review for Part III | p. 285 |
Public Speaking | p. 286 |
Determining Your Goal | p. 288 |
Selecting a Topic from a Subject Area | p. 290 |
Analyzing the Audience | p. 293 |
Considering the Setting | p. 296 |
Writing the Speech Goal | p. 298 |
Summary | p. 302 |
What Would You Do? A Question of Ethics | p. 303 |
Communicate! Online | p. 304 |
Key Terms | p. 304 |
Doing Research | p. 306 |
Where to Look: Traditional and Electronic Sources of Information | p. 308 |
What Information to Look For | p. 319 |
Recording Information and Citing Written and Electronic Sources | p. 326 |
What Would You Do? A Question of Ethics | p. 329 |
Summary | p. 330 |
Communicate! Online | p. 330 |
Key Terms | p. 331 |
Organizing | p. 334 |
Outlining the Body of the Speech | p. 336 |
Selecting and Outlining Supporting Material | p. 343 |
Outlining Section Transitions | p. 345 |
Preparing the Introduction | p. 347 |
Outlining the Conclusion | p. 350 |
Listing Sources | p. 352 |
Completing the Outline | p. 354 |
Summary | p. 355 |
What Would You Do? A Question of Ethics | p. 358 |
Communicate! Online | p. 359 |
Key Terms | p. 359 |
Adapting Verbally and Visually | p. 360 |
Developing Common Ground | p. 362 |
Creating and Maintaining Audience Interest | p. 364 |
Adapting to the Audience's Level of Understanding | p. 368 |
Building a Positive Attitude toward You as the Speaker | p. 370 |
Adapting to the Audience's Attitude toward Your Speech Goal | p. 372 |
Adapting to Audiences Visually | p. 375 |
A Plan of Adaptation | p. 386 |
What Would You Do? A Question of Ethics | p. 389 |
Summary | p. 390 |
Communicate! Online | p. 390 |
Key Terms | p. 391 |
Practicing the Presentation of Your Speech | p. 392 |
Components to Practice in Your Speech | p. 394 |
Achieving a Conversational Quality | p. 400 |
Rehearsal | p. 404 |
Coping with Nervousness | p. 410 |
Criteria for Evaluating Speeches | p. 416 |
Sample Speech: Habitat for Humanity, by Miranda Branton | p. 418 |
What Would You Do? A Question of Ethics | p. 423 |
Summary | p. 423 |
Communicate! Online | p. 424 |
Key Terms | p. 425 |
Informative Speaking | p. 426 |
Principles of Informing | p. 428 |
Methods of Informing | p. 437 |
Criteria for Evaluating Informative Speeches | p. 443 |
Sample Speech: Who Was Shakespeare? by Hillary Carter-Liggett | p. 445 |
Summary | p. 451 |
What Would You Do? A Question of Ethics | p. 451 |
Communicate! Online | p. 452 |
Key Terms | p. 452 |
Persuasive Speaking | p. 454 |
Principles of Persuasive Speaking | p. 456 |
Criteria for Evaluating Persuasive Speeches | p. 477 |
Sample Speech: Dangerous Trucks, by Charone S. Frankel | p. 479 |
What Would You Do? A Question of Ethics | p. 484 |
Summary | p. 484 |
Communicate! Online | p. 485 |
Key Terms | p. 485 |
Self-Review for Part IV | p. 487 |
References | p. 488 |
Index | p. 496 |
Photo Credits | p. 504 |
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