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Designed for the Introduction to Communication course, this trusted text presents the foundation of communication studies through numerous examples that range from the campus to the workplace to communities both in the United States and throughout the world. Every chapter contains numerous activities that engage students and promote group work. The eighth edition features a new appendix on computer-mediated communication; a new section, in each chapter, on the impact of the Internet; and coverage of the Integrative Listening Model Framework.
Table of Contents
Part One: Basic Principles of Communication
Chapter 1. The Communication Process
Chapter 2. Self,Perception, and Communication
Chapter 3. Intercultural Communication
Chapter 4. Listening
Chapter 5. Verbal Communication
Chapter 6. Nonverbal Communication
Part Two: Interpersonal Communication
Chapter 7. Interpersonal Relationships
Chapter 8. Evaluating and Improving Relationships
Chapter 9. Communicating at Work
Part Three: Communicating in Groups
Chapter 10. Small-Groups Participation
Chapter 11. Group Leadership and Conflict Management
Part Four: Appendix: Computer-Mediated Communication (CMC)
Part Five: Communicating in Public
Chapter 12. Getting Started and Finding Speech Material