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Designed for the Introduction to Communication course, this trusted text presents the foundation of communication studies through numerous examples that range from the campus to the workplace to communities both in the United States and throughout the world. Every chapter contains numerous activities that engage students and promote group work. The eighth edition features a new appendix on computer-mediated communication; a new section, in each chapter, on the impact of the Internet; and coverage of the Integrative Listening Model Framework.
Table of Contents
Part One: Basic Principles of Communication Chapter 1. The Communication Process Chapter 2. Self,Perception, and Communication Chapter 3. Intercultural Communication Chapter 4. Listening Chapter 5. Verbal Communication Chapter 6. Nonverbal Communication Part Two: Interpersonal Communication Chapter 7. Interpersonal Relationships Chapter 8. Evaluating and Improving Relationships Chapter 9. Communicating at Work Part Three: Communicating in Groups Chapter 10. Small-Groups Participation Chapter 11. Group Leadership and Conflict Management Part Four: Appendix: Computer-Mediated Communication (CMC) Part Five: Communicating in Public Chapter 12. Getting Started and Finding Speech Material Chapter 13. Organizing and Outlining the Speech Chapter 14. Delivering the Speech Chapter 15. The Informative Speech Chapter 16: The Persuasive Speech Glossary References Index